IT Business Analyst at Virgin Blue
South Brisbane Area, Australia
IT Business Analyst at Virgin Blue
South Brisbane Area, Australia
Lisa is a highly dedicated and well respected consultant, passionate about people, technology, and life-long learning. A proactive, resourceful and self-motivated person with great interpersonal and communication skills -- Lisa has consistently been commended for her work.
She graduated from Central Queensland University top of the class and was consequently presented with the Outstanding Academic Achievement award. Her philosophy of continuous and never-ending learning drives her to always keep up with the latest technology trends and to continuously expand her knowledge.
An MBA degree is her current pursuit. Lisa has a prestigous scholarship from the top-ranking Macquarie Graduate School of Management. Through MGSM Mentoring Program, Lisa has been fortunate to be presented with the opportunity to work with Oscar Trimboli, Director of Unified Communications, Microsoft Australia. Lisa recently established a mentor-mentee relationship Jude Munro, CEO of Brisbane City Council. In Lisa's words, "Jude is an inspiring woman and a visionary leader. I always feel empowered when I speak to Jude."
With the Austereo Group, she demonstrated her passion for people and technology by greatly assisting the business implement systems to solve business problems and to stay ahead of the game. In her capacity as a senior consultant for Avanade, she has consistently performed tremendously well (refer to the Recommendations section and Awards list).
Since joining Avanade in 2007, Lisa has had abundant opportunities to showcase her strengths in customer liaison, relationship building, and helping customers analyse their business requirements relating to the customer's technology investments. In March 2008 (after 10 months with the firm), Lisa was promoted to a senior position.
Lisa's passion for people also drives her to give back to the community through volunteering efforts and pro-bono work. Lisa is a keen networker and is open to requests to get in touch.
(Public Company; VBA; Airlines/Aviation industry)
November 2009 — Present (1 month)
(Government Agency; Government Administration industry)
August 2009 — October 2009 (3 months)
(Information Technology and Services industry)
November 2008 — August 2009 (10 months)
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
May 2007 — November 2008 (1 year 7 months)
• Be the primary liaison between the firm and the client.
• Identify and be involved in continuous improvement opportunities for clients (on external projects) and for the firm (on internally-funded projects).
• Facilitate requirement gathering and analysis sessions to acquire understanding of client requirements.
• Document findings using best practice diagrams and models where necessary. Prepare these documents for client sign-off.
• Assist system design that by providing business input to technical resources.
• Ensure and uphold the quality of work that is required by the firm.
(Public Company; 501-1000 employees; Broadcast Media industry)
September 2002 — April 2007 (4 years 8 months)
• Analyse internal use of business systems and suggest innovative ideas to achieve higher returns on investment.
• Assist with design and implementation of new systems and upgrades, drawing on previous business analysis.
• Quality management of systems and processes
• Ensure the optimisation of all the business applications that exists throughout the distributed systems environment
• Design and deliver training to key business customers relating to business systems and applications.
• Contribute pro-active ideas for exceptional customer focussed service to the company's customers.
• Gather and analyse business requirements, by working with key people from our business teams, and by applying an understanding of their goals, needs and opportunities.
• Develop and maintain internal working relationships especially those bring Engineering and IT together with the rest of the company's business operations.
MBA , Management , 2006 — 2008
Lisa was awarded a scholarship from the MGSM Alumni to undertake the MBA program.
Bachelor , Information Technology , 2001 — 2002
Lisa was awarded with The Outstanding Academic Achievement Award, for having achieved a High Distinction average in this degree.
1990 — 1994
• Technology • People and Communities • Continuous Learning • Reading (Books and Online Publications) • Badminton • Karaoke • Outdoor Activities
• General Manager Award, 2008
"...Lisa has excelled on all initiatives that she has had exposure to... Lisa never hesitates to come to the aid of her colleagues;even when she is already fully utilised. She works tirelessly on continuous improvement of both her professional and technical skills and also that of the practice and Avanade as a whole. It’s great to have Lisa on board."
• Delivery Ace, Avanade, 2007
Through exceptional class participation and achievement of the first ever perfect score of 100% on the exam, earned Lisa the title of Delivery Ace (i.e. Valedictorian)
• MGSM Alumni Scholarship, 2006
• Most Successful IT Project of the Year, Computerworld, 2005
• Outstanding Team Member Award, Austereo Group, 2003
• Outstanding Academic Achievement Award, Central Queensland University, 2001