Lisa Ford

Speaker and Author on Customer Service Issues

Location
Greater Atlanta Area
Industry
Professional Training & Coaching

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Lisa Ford's Overview

Current
  • Owner at Ford Group, Inc.
Past
  • Member at National Speakers Association
Education
Connections

500+ connections

Websites

Lisa Ford's Summary

I help businesses and associations create customer focused cultures and deliver execution strategies that will give your customers a reason to return.

I customize and design presentations for client meetings and events. I am the author of a best selling DVD series, How to Give Exceptional Customer Service. My other work includes the book, Exceptional Customer Service, Customer Service Excellence and a DVD Customer Service Success Strategies That Work.

My clients include Edward Jones, Nationwide, MassMutual, Kaiser Permanente, General Electric Healthcare, Verizon Wireless, Sherwin Williams and Subway.

Audiences get ideas that can be executed immediately. I enjoy working with groups who are ready to work on improving and moving forward with ideas and information to innovate the customer experience.

Lisa Ford's Experience

Public Company; 10,001+ employees; F; Automotive industry

November 1983Present (30 years 11 months)

Business helping companies with the customer loyalty and service issues. Primarily through speeches, training materials and books.

Nonprofit; 11-50 employees; Nonprofit Organization Management industry

19862009 (23 years)

Lisa Ford's Publications

  • Exceptional Customer Service

    • 2009
    Authors: Lisa Ford, David McNair, Bill Perry
  • How to Give Exceptional Customer Service

    • 2001
    Authors: Lisa Ford

    Popular DVD Training Series

Lisa Ford's Languages

  • French

Lisa Ford's Skills & Expertise

  1. Leadership Development
  2. Public Speaking
  3. Customer Service
  4. Executive Coaching
  5. Personal Development
  6. Small Business
  7. Team Building
  8. Staff Development
  9. Business Coaching
  10. Executive Development
  11. Conflict Resolution
  12. Management Development
  13. Leadership
  14. Change Management

Lisa Ford's Education

University of Tennessee-Knoxville

B Arts, Psychology, French

19741977

Lisa Ford's Additional Information

Websites:
Groups and Associations:

Board Member of University of Tennessee - College of Arts and Sciences, University Of Tennessee Alumni Board Of Directors member

Honors and Awards:

Speaker Hall of Fame,
Chancellor Award of Service to the University

Contact Lisa for:

  • consulting offers
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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