Lisa Beche

World Class Customer Relations

Location
Boca Raton, Florida
Industry
Public Relations and Communications
Current
  1. Starbucks
Previous
  1. J. Jill Group,
  2. Sensormatic,
  3. Magnum Machine
Education
  1. Palm Beach State College
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Background

Summary

Surround myself in an environment that attracts dynamic, self-motived, strong individuals that are passionate about building business relationships and enjoying what you do; balancing your personal life with work.

Experience

Barista/Certified Verismo Trainer

Starbucks
– Present (8 years 5 months)Store#8307 at Shoppes at Boca Center

Certified Starbucks Black Apron Coffee Master 1Q2012
Managed Verismo Single-Serve Coffee Machine Sales at Boca Williams-Sonoma .
Tracked customer's comments and behaviors on two marketing launches.
Communicated analysis to Regional Coordinator.

Key Holder

J. Jill Group
(2 years)

Created a positive learning envoronment by providing: clear, specific, timely, respectful feedback to employees on shift to ensure operational excellence.
Implements store operations during shifts.
Organizes opening and closing duties as assigned.
Consistently exceeded monthly sales goals; achieved most UPT in sportswear and won Apple I-pod.

Senior CRC Specialist

Sensormatic
(3 years)

First level troubleshooting for all electronic article surveillance, CCTV, and video products.
Handled following diversified calls: Logged service calls; scheduling;processed supply orders;track overdue orders;communicated with legal dept to clarify contract issues and coordinate sales efforts.
Complete analysis, tracking, and resolution of customer service issues.

Office Manager

Magnum Machine
(3 years)Deerfield Beach

* Coordinated administrative services for a general machine shop that manufactured machine parts.
* Managed and organized workspace by using an efficient online follow-up sustem.

Senior Customer Operations Manager

BellSouth Mobility
(4 years)

* Handled sensitive customers resulting in zero management complaints.
* Complete analysis, tracking, and resolution of customer service issues.
* Member of "Power Desk Team", which handled complex problems or managerial escalations.
* Provided support and developmental feedback to new hire call center representatives.

Skills

  • MS Office Suite
  • Account Management
  • Customer Service
  • Inventory Management
  • Retail
  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • Sales
  • Outlook
  • Customer Satisfaction
  • Time Management
  • Teamwork
  • Social Media
  • Microsoft Office
  • Analysis
  • Marketing
  • See 2+  See less

Education

Palm Beach State College

Registered Nursing/Registered Nurse
 (expected)

Inactive Hospice Volunteer; need to update my security clearance.

Montverde Academy

H.S degree

Additional Info

  1. Interests

    • Volunteered at Hospice-by-the-Sea and Patient Advocate at Boca Raton Regional Hospital
  2. Personal Details

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