Lisa Beche

World Class Customer Relations

Boca Raton, Florida
Public Relations and Communications
  1. Starbucks
  1. J. Jill Group,
  2. Sensormatic,
  3. Magnum Machine
  1. Palm Beach State College

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Surround myself in an environment that attracts dynamic, self-motived, strong individuals that are passionate about building business relationships and enjoying what you do; balancing your personal life with work.


Barista/Certified Verismo Trainer

– Present (8 years 5 months)Store#8307 at Shoppes at Boca Center

Certified Starbucks Black Apron Coffee Master 1Q2012
Managed Verismo Single-Serve Coffee Machine Sales at Boca Williams-Sonoma .
Tracked customer's comments and behaviors on two marketing launches.
Communicated analysis to Regional Coordinator.

Key Holder

J. Jill Group
(2 years)

Created a positive learning envoronment by providing: clear, specific, timely, respectful feedback to employees on shift to ensure operational excellence.
Implements store operations during shifts.
Organizes opening and closing duties as assigned.
Consistently exceeded monthly sales goals; achieved most UPT in sportswear and won Apple I-pod.

Senior CRC Specialist

(3 years)

First level troubleshooting for all electronic article surveillance, CCTV, and video products.
Handled following diversified calls: Logged service calls; scheduling;processed supply orders;track overdue orders;communicated with legal dept to clarify contract issues and coordinate sales efforts.
Complete analysis, tracking, and resolution of customer service issues.

Office Manager

Magnum Machine
(3 years)Deerfield Beach

* Coordinated administrative services for a general machine shop that manufactured machine parts.
* Managed and organized workspace by using an efficient online follow-up sustem.

Senior Customer Operations Manager

BellSouth Mobility
(4 years)

* Handled sensitive customers resulting in zero management complaints.
* Complete analysis, tracking, and resolution of customer service issues.
* Member of "Power Desk Team", which handled complex problems or managerial escalations.
* Provided support and developmental feedback to new hire call center representatives.


  • MS Office Suite
  • Account Management
  • Customer Service
  • Inventory Management
  • Retail
  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • Sales
  • Outlook
  • Customer Satisfaction
  • Time Management
  • Teamwork
  • Social Media
  • Microsoft Office
  • Analysis
  • Marketing
  • See 2+  See less


Palm Beach State College

Registered Nursing/Registered Nurse

Inactive Hospice Volunteer; need to update my security clearance.

Montverde Academy

H.S degree

Additional Info

  1. Interests

    • Volunteered at Hospice-by-the-Sea and Patient Advocate at Boca Raton Regional Hospital
  2. Personal Details

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