Service & Training Manager at Kelly Services
Singapore
- Current
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- Service & Training Manager at Kelly Services
- Past
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- Branch Manager at Kelly Services
- Change Manager at Johnson Controls
- Executive Project Manager at MIBAG Property + Facility Management
- Project Manager & Consultant at Self-Employed
- Education
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- Business School Lausanne
- Ecole Suisse de Management
- University of Applied Sciences Geneva (HEG)
- Gymnase de Burier (CESSEV)
- Recommended
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16 people have recommended Lionel - Connections
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205
connections
- Industry
- Staffing and Recruiting
- Websites
Lionel Crottaz’s Summary
I have been working in B2B for a long time in many fields: IT Project Management, Facility Management, Change Management, Branch Manager in the staffing industry and now Service Manager in the same company in another country.
My goal is to pursue an international career in the staffing industry and bring my background on a managerial level.
Lionel Crottaz’s Specialties:
Vision, People, Change, P&L, Sales, Account, Project and Pragmatic Management.
Lionel Crottaz’s Experience
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Service & Training Manager
Kelly Services
(Public Company; KELYA; Staffing and Recruiting industry)
May 2009 — Present (3 months)
Mission:
— Responsible for overseeing the development and deployment of Kelly’s service system within a Singapore and for ensuring operations uniformly comply with Kelly’s global services standards, policies and procedures.
— Work with sales and operations to strengthen customer relationships through exceptional service delivery, increase ops contribution
— Responsible for the selection, management, performance evaluation, coaching and development of all staff within the Country service organization
— Why started ? Amazing international & internal opportunity at Kelly! -
Branch Manager
Kelly Services
(Public Company; KELYA; Staffing and Recruiting industry)
June 2007 — May 2009 (2 years)
— People (up to 15 employees)
— 2 Profit centers/P&L (up to 15 MUS$, incl. Nyon branch for 12 months)
— Sales (RFI, RFP, SLA, KPI)
— Innovation (37 improvement measures in sales, finance, service delivery, management, quality)
— Why started? Hired by Kelly Services after 2 successful assignments.
— Why stopped? Internal opportunity in Singapore ! -
Change Manager
Johnson Controls
(Public Company; JCI; Automotive industry)
February 2007 — April 2007 (3 months)
— Change Manager at Orange Communication (France Telecom Group)
— Re-organization of facility services delivery, KPIs improvement
— Why started? Placed by Kelly Services.
— Why stopped? End of project -
Executive Project Manager
MIBAG Property + Facility Management
(Privately Held; Facilities Services industry)
May 2005 — December 2006 (1 year 8 months)
— People (11 employees)
— Profit center/P&L (11 MUS$)
— Change management (re-organization)
— Project Management (large-scale corporate move 16’000 workplaces in a year and a half for Swisscom Group and refurbishing projects for Credit Suisse Group, B2B).
— Why started? Placed by Kelly Services.
— Why stopped? End of main projects -
Project Manager & Consultant
Self-Employed
(Information Technology and Services industry)
January 1998 — April 2005 (7 years 4 months)
— Project Management (IT, E-business, Telecommunication)
— Acquisitions & Sales (B2B&B2C)
— Entrepreneurship (e-commerce startup)
— Teaching&Consulting (IT, Management).
— Why started? Opportunities during my studies.
— Why stopped? I wanted to lead big projects and teams.
Lionel Crottaz’s Education
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Business School Lausanne
MBA , Business Administration , 2004 — 2005
Accreditation: ACBSP (Association of Collegiate Business Schools and Programs)
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Ecole Suisse de Management
MAS (DESS) , in Business Administration (Gestion d'affaires) , 2003 — 2004
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University of Applied Sciences Geneva (HEG)
HES , Business administration & IT , 1999 — 2001
- Activities and Societies:
- Representing more than 300 students at the mixed commission board
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Gymnase de Burier (CESSEV)
Swiss Maturity , Economics , 1993 — 1997
Additional Information
Lionel Crottaz’s Websites:
Lionel Crottaz’s Interests:
Management, creative ideas, innovation, playing cards, gastronomy, cooking, fitness
Lionel Crottaz’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
