Lindsey Robbins

Current

• Wiki Moderator at Wetpaint, Inc.
• Technical Writer II at Blackbaud, Inc.

Past

• Instructional Technology Mentor at Strom Thurmond Boys & Girls Club Leadership Institute
• Graduate Research Assistant at Multimedia Authoring Teaching Research Facility at Clemson University
• Institutional Marketing Group Fixed Annuities Service Specialist at Jackson National Life Insurance Company

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Education

• Clemson University
• Michigan State University

Recommended

1 person has recommended Lindsey

Connections

155 connections

Industry

Writing and Editing

Websites

• Chatterbox - work blog
• From the Doc Side - work blog
• Twitter

Lindsey Robbins’s Summary

Technical writer interested in the information design of content authoring. I specialize in the software tools that facilitate development of user assistance content. My goals include maintaining a strong foundation of writing, editing, and design skills while increasing my abilities to incorporate technology and new methods in user assistance content development.

Lindsey Robbins’s Specialties:

user assistance content authoring, research, usability, social media technology, wikis, blogging, micro-blogging, editing, help authoring, software documentation, survey development and reporting, project management

Lindsey Robbins’s Experience

• Wiki Moderator

  Wetpaint, Inc.

  (Privately Held; Internet industry)

  June 2006 — Present (3 years 6 months)

  Moderate wikis specializing in editing, content management, and information design. Frequently utilize skills in search engine optimization, online community development, and marketing.

• Technical Writer II

  Blackbaud, Inc.

  (Public Company; BLKB; Computer Software industry)

  January 2006 — Present (3 years 11 months)

  As a technical writer at Blackbaud, I successfully manage multiple projects while participating in usability, knowledge management, corporate blogging, and emerging technology research. As a team player who excels at problem solving, attention to detail, organization, planning, and flexibility, I have accomplished much while pursuing opportunities to improve team processes and efficacy.
  
  Highlights include:
  - Documentation product lead for The Education Edge, Student Information System, and Nonprofit Central
  - Social media Documentation lead (research and develop strategies for incorporating social media into documentation)
  - Developed the Documentation team Microsoft SharePoint intranet website
  - Developed the Documentation team internal knowledge management wiki using Microsoft SharePoint
  - Participate on usability team and co-lead survey management and reporting
  - Assisted in creation of a client contact database using Team Foundation Server
  - Administer and write the Documentation team blog on Blackbaud’s corporate website
  From the Doc Side – http://forums.blackbaud.com/blogs/documentation/default.aspx
  - Author of an individual blog on Blackbaud’s corporate website
  Chatterbox: Social Media & Technology with Lindsey Robbins –
  http://www.blackbaud.com/lindseyrobbins
  - Authored documentation for fundraising, education, community foundation, website management, and ticketing software in structured and unstructured Adobe FrameMaker
  - Authored release notes in Microsoft FrontPage (html)
  - Generated help files from FrameMaker with WebWorks Publisher and edited in Helpware FAR
  - Generated Acrobat PDFs from FrameMaker using FrameScript
  - Authored two white papers on the use of demos and wikis in user assistance content
  - Participated in both waterfall and scrum style software development

• Instructional Technology Mentor

  Strom Thurmond Boys & Girls Club Leadership Institute

  (Higher Education industry)

  December 2003 — December 2005 (2 years 1 month)

  Taught and mentored online collaboration, online leadership, online research, and small group dynamics skills to Boys & Girls Club Professionals. Facilitated 14 groups of Boys & Girls Club Professionals through completion of 90-day, online project working to resolve business related problems. Also gained experience in help authoring, editing, teaching software skills, online distance education course authoring, and developing training materials.
  
  Highlights include developing the Advanced Leadership Certificate Program website, lead management of technology resources for the Network Team (inc. maintaining 35 laptops), creating online streaming videos, and presenting on the panel of "Four Perspectives on the Development and Design of an Online Community" at the Georgia Conference on Information Literacy in 2005.

• Graduate Research Assistant

  Multimedia Authoring Teaching Research Facility at Clemson University

  (Higher Education industry)

  August 2003 — June 2004 (11 months)

  As a graduate research assistant, I gained invaluable multimedia authoring experience in a project based work environment. Design highlights include - a promotional brochure and flyer for the Advanced Leadership Certificate Program, the Multimedia Authoring Teaching & Research Facility Staff Toolbox for documentation and training, and a new website for the Clemson Advancement Foundation. Also gained experience in grant writing, documentation, website editing, and teaching software skills.

• Institutional Marketing Group Fixed Annuities Service Specialist

  Jackson National Life Insurance Company

  (Public Company; 1001-5000 employees; Financial Services industry)

  May 2002 — August 2003 (1 year 4 months)

  Processed fixed annuities new business for the Institutional Marketing Group.

Lindsey Robbins’s Education

• Clemson University

  M.A. , Professional Communication , 2003 — 2005

  Emphasis: Information Design
  Passed with Distinction:
  Comprehensive Oral Exam, Master’s Project Defense

  Activities and Societies:

  Multimedia Authoring Teaching Research Facility, Usability Testing Facility, Graduate Student Government

• Michigan State University

  B.A. , English , 1998 — 2002

  Graduated with Honor
  Specialization: Film
  Cognate: Psychology

  Activities and Societies:

  Student Alumni Association, Holmes Hall Association, Slapshots, State News

Additional Information

Lindsey Robbins’s Websites:

• Chatterbox - work blog
• From the Doc Side - work blog
• Twitter

Lindsey Robbins’s Interests:

outdoors, reading, sports, music, running, triathlons, volunteering, travel, learning, giving presentations on technical communication

Lindsey Robbins’s Groups:

Team Blackbaud Charleston: Leadership Committee - Promote and develop philanthropic and volunteer opportunities for employees at Blackbaud. In 2008, developed and managed the Team Blackbaud Charleston SharePoint website. In 2009, led and organized 3rd quarter initiative focusing on sports & fitness related volunteering.

•    MSU Alumni Association
•    Clemson University Alumni (4000+)
•    The Content Wrangler Community
•    User Experience
•    Tweeple
•    Technical Writer Forum
•    Lowcountry South Carolina Chapter of UPA
•    Software User Assistance
•    Conference for Software User Assistance
•    Blackbaud
•    Clemson MAPC

Lindsey Robbins’s Honors:

Session Presentation on Lessons Learned in Corporate Blogging at 17th Annual Writers UA Conference on Software User Assistance, March 2009, Seattle, WA

Panel Presentation on Four Perspectives on the Development and Design of an Online Community at the Georgia Conference on Information Literacy, October 2005, Georgia Southern University, Statesboro, GA.

College Presentations on Technical Writing at Atlantic Armstrong State University, Savannah, GA

Career Day Panel Presentation on Technical Writing at Clemson University M.A. Professional Communication, March 2009, Clemson, SC

Communication Across the Curriculum Certificate of Merit for "Focus on Creativity" Poetry (2005)

Clemson University Digital Portfolio Award for Most Reflective (2005)

Lindsey Robbins’s Contact Settings

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