Linda Wallace

Current

• Founder & Owner at Learning Consultancy at Wallace & Associates

Past

• VP Learning Services, Clinical and Medical Products at Cardinal Health
• VP Product Marketing and Learning Development at DevelopMentor
• VP Services Marketing at FileNet IBM Corporation

• VP Global Learning Services at FileNet IBM Corporation
• Director Industry Marketing at FileNet IBM Corporation
• Manager Market and Product Planning at FileNet IBM Corporation
• Manager International and Customer Support at FileNet IBM Corporation
• Manager Application Software at FileNet Corporation

see less...

5 more...

Education

• Colby College
• Northeastern University

Recommended

17 people have recommended Linda

Connections

500+ connections

Industry

Education Management

Websites

• My Website

Linda Wallace’s Summary

Chief Learning Officer with substantial experience in the business of corporate education / training and instructional design. Contact at: lgwallace@cox.net.

This includes a P&L with excellent margins for technical education, leading a worldwide organization providing education to partners, employees and customers, organizational development (OD), selling & pricing strategies, building world class courseware, LMS/LCMS selection, eLearning implementations, location and cultural sensitivity, courseware strategies, sales training and professional certification. Has extensive experience in Enterprise Content Management (ECM) and workflow. I am seeking consultant engagements in training programs, facilitation, eLearning and instructional design. I am interested in an education management position organization.

Board member: ANSI Training Certificate Accreditation Program (ANSI-CAP).

Linda Wallace’s Specialties:

Strategic advice on the business of corporate education, both internal and customer facing, eLearning, selling and pricing strategies, P&L issues, LMS/LCMS selection, location and cultural sensitivity, courseware strategies, sales training, partner training, organizational development (OD) interventions, and professional certification. Provides strategies on ECM implementations, single source document issues and creating a Unified Content Strategy.

Linda Wallace’s Experience

• Founder & Owner at Learning Consultancy

  Wallace & Associates

  (Privately Held; 1-10 employees; Education Management industry)

  July 2004 — Present (5 years 6 months)

  President of a state-of-the-art learning consultancy in product training. We deliver management strategies for creating effective learning programs, specializing in enterprise-wide programs for mixed audiences of customers, partners and internal employees, eLearning, global course development, performance management through certification based on demonstrated knowledge and job-specific training. Provide guidance on LMS/LCMS selections and internal strategic selling of learning program choices, course development, education product pricing and marketing programs.

• VP Learning Services, Clinical and Medical Products

  Cardinal Health

  (Public Company; CAH; Hospital & Health Care industry)

  January 2008 — June 2009 (1 year 6 months)

  $87B, Fortune 19 company. Restructured technical product education for medical and supply dispensing products to support high quality classes for employees, affiliates and customers. Established a curriculum development team that designs and develops instructionally-sound courseware and introduced state-of-the-art eLearning. Established a division-wide culture transformation and employee development team to roll-out a new culture adapted from Senn-Delaney material in support of the division’s blue-chips and beliefs. Established a Learning Management System (LMS) team to provide system support and instructional design for Quality compliance training. As the training lead for the division, project managed all training separation activities to support the division is spinning into a separate public-traded company: LMS separation, re-branding and staffing to support the new company.

• VP Product Marketing and Learning Development

  DevelopMentor

  (Privately Held; 11-50 employees; Education Management industry)

  September 2005 — November 2006 (1 year 3 months)

  Delivered management strategies to improve the business: advanced training for professional Microsoft software developers. Set direction for new courses (Vista), managed product development, production and process, improved development infratructure with content management and issues tracking. Reduced course delivery time with eLearning cross training.

• VP Services Marketing

  FileNet IBM Corporation

  (Public Company; 1001-5000 employees; FILE; Computer Software industry)

  January 2000 — July 2004 (4 years 7 months)

  Designed branding and target marketing programs that expanded professional and education services opportunities at good margins. Established brand loyalty and repeat business. Created a custom High Value Consulting workshop that improved sales effectiveness between Services’ salesmen and the prospect – understanding the customer needs.

• VP Global Learning Services

  FileNet IBM Corporation

  (Public Company; 1001-5000 employees; FILE; Computer Software industry)

  July 1994 — July 2004 (10 years 1 month)

  Built business infrastructure to support profitable education business, reaching 25% year-to-year growth, 10,000 students per year, $10M revenue. Prvided oniste and classroom training. ­professional certification programs which measured performance improvement with testing using an on-line testing system. High degree of commitment to customer satisfaction, as scored by the students.
  Created education programs for all employee. Delivered in 40 countries, either direct with a staff of 70, or through Education Partner companies.
  Delivered 40 active courses and 50 active eLearning titles on 6 different FileNet product suites, totaling 20 different products.
  Shortened company’s product launch cycle by 25% by implementing innovative eLearning and Virtual Classroom education programs coupled with classroom training.
  Provided a remote (over the web) lab concept so that employees and custmers did not have to travel to the classroom. Spoke frequently as an expert at Education Conferences.

• Director Industry Marketing

  FileNet IBM Corporation

  (Public Company; 1001-5000 employees; FILE; Computer Software industry)

  July 1992 — July 1994 (2 years 1 month)

  Created first company Industry Marketing function, originated Selling the Solution into FileNet’s key markets: banking, insurance and government. Shortened sales cycle. Provided large set of sales tools, still used today, to help salesmen sell into various industries. Key contributor to building pipeline through targeted conferences and prospect seminars. Interfaced with industry organizations to better understand the benefits of the FileNet product in each market, e.g., Management Banking Association (MBA), LOMA.

• Manager Market and Product Planning

  FileNet IBM Corporation

  (Public Company; 501-1000 employees; FILE; Computer Software industry)

  July 1989 — July 1992 (3 years 1 month)

  Created Product Planning and Analyst Relations departments.
  Provided strategic direction for FileNet’s products, by industry. Developed positive relationships with analysts and press, resulted in improved company image.

• Manager International and Customer Support

  FileNet IBM Corporation

  (Public Company; 51-200 employees; FILE; Computer Software industry)

  July 1985 — July 1989 (4 years 1 month)

  Created International Techincal and Sales Support department, increased customer satisfaction and in turn increased company sales. Provided support tools; onsite sales assistance in over 20 countries and remote assistance for sales and installations in over 40 countries; Train-the-trainer programs. Championed first Customer Support Group and QA function at FileNet, resulting in referenceable first installations and additional sales.
  Established standards for interfacing between customers and engineering.
  Established release requirements and product quality standards.

• Manager Application Software

  FileNet Corporation

  (Public Company; 11-50 employees; FILE; Computer Software industry)

  February 1983 — July 1985 (2 years 6 months)

  Managed a pivotal group of select, software engineers to create the first imaging and workflow software soltuion for the software industry in a leading-edge, funded start-up company that had a successful IPO in 1985.

Linda Wallace’s Education

• Colby College

  BA , Mathematics , 1967 — 1971

• Northeastern University

  MS , Computer Science, Finance

Additional Information

Linda Wallace’s Websites:

• My Website

Linda Wallace’s Interests:

Strategic planning, P&L development and business plans, market research into new markets, digital photography and video, aerobic dancing, improving the education of K-12 through technology.

Linda Wallace’s Groups:

Computer Education Management Association (CEdMA), ANSI Board Member for Learning Accredidation, Women in Technology (WITI), Association of Women in Technology (AWTSoCal), Association for Image and Information Management (AIIM), American Society of Training & Development (ASTD, So Cal Chapter, National, San Diego) Portfolio Forum, National Association for Female Executives (NAFE), ISPI

. Education Program for University of California Irvine, Music Intelligence Neural Development (M .I.N.D), 2000-present, designed and produced innovative Media-based Training to train second grade school teachers participating in the very successful UCI program to use music to enhance how grade school children think and create through spatial-temporal reasoning, crucial to understanding mathematics. Recommendeds other e-Learnig programs. www.mindinstitute.net, CafeNet

•    Learning, Education and Training Professionals Group
•    OCEAN - Orange County Executives And Networkers
•    ASTD National
•    TechBiz Connection
•    SAP/ERP Training & Change Practitioners
•    Women For Hire
•    Northeastern U. Alumni
•    Colby College Alumni & Friends
•    Dale Carnegie & Associates
•    Training&Development
•    The eLearning Guild
•    FileNet Alumni
•    FileNET and ValueNET Alumni
•    ASTD - Orange County (CA)
•    FileNet Re-Union
•    SAP Trainers Group
•    ANSI - American National Standards Institute

Linda Wallace’s Honors:

. Pioneer Award(AIIM 1993), for pioneering the concept that software could automate the corporate business processes not yet addressed by Technology, and for creating a new information paradigm WORKFLOW.

. AIIM Distinguished Service Award(1997), recognizing outstanding volunteer service, which benefited the advancement of document management through singularly commendable accomplishments in standards programs.

. Chairman AIIM-ANSI Standards Committee(1993-1995), actively lobbied for document management, imaging and workflow industry standards, coordinated a 60-man committee, led to 6 standards by AIIM-ANSI and ISO organizations.

. State-of-the-Industry Advisor (AIIM), 1989-1992, provided guidance to AIIM in their industry research into size/growth/trends in document management,workflow markets.

FileNet Education – recognized by HRH Prince Charles, 1999, for supporting the internet training of United Kingdom Coppice Workers at FileNet education facilities in London.

Linda Wallace’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch