Linda O'Neill

Linda O'Neill

Director, Social Media | Intouch Solutions

Location
Kansas City, Missouri Area
Industry
Marketing and Advertising

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Linda O'Neill's Overview

Current
Past
  • Transition Lead at Centurylink
  • General Manager-Customer Operations at Embarq
  • Group Manager - Customer Operations at Sprint Local Consumer Solutions
  • Group Manager - Vendor & Business Management, International Network Engineering at Sprint
  • Staff Manager, International Network at Sprint
Education
Connections

500+ connections

Linda O'Neill's Summary

I’ve always had a deep passion for being of service, whether that is in my professional pursuits or in my community.

My accomplishments include improvement, cost savings, sales support and revenue retention initiatives in the areas of Operations, Customer Service, Marketing, and Network Engineering. I am considered a Renaissance woman, always seeking to learn and grow. I approach business issues and challenges with fresh perspective and innovative approach to applying the proper disciplines. I thrive working individually and collaboratively.

I am often sought out to develop the organizations and people for start-up functions or new products, services and programs; and my background includes process improvement and re-engineering experience. My passion for developing others is evidenced in the quality of my work and I believe that for an organization to be successful, its people must be successful.

Throughout my career, I have had the pleasure of working as an individual contributor, leading teams and mentoring others while building organizations from the ground up or reinventing organizations to take on new challenges, always looking at possibilities and not at limitations.

My current passions include working with internal and external clients to develop and improve service offerings through developing organizations and people who are focused on developing social business and other digital marketing initiatives.

Specialties: Digital social media, social media insights & analytics, social media strategies and strategic planning, SEO/SEM, including content marketing; strategic partnerships; project management; vendor management; contract and compliance management; employee and organizational development.

Linda O'Neill's Experience

Director, Social Media - Insights & Analytics

Intouch Solutions

July 2014Present (3 months) Overland Park, KS

Director, Social Media

Intouch Solutions

Privately Held; 501-1000 employees; Marketing and Advertising industry

April 2013June 2014 (1 year 3 months) Overland Park, KS

As Director of Social Media, I lead a team of social media professionals who define and deliver award-winning social media solutions to clients in the pharmaceutical industry to connect with consumers who are searching for health information online.

Director of Operations

Intrapromote

Privately Held; 11-50 employees; Internet industry

September 2012March 2013 (7 months) Kansas City, Missouri Area

Oversaw internal and external SEO & Social Media initiatives including business development and partner program management initiatives. As a member of the Operations organization, I was also accountable for developing processes, and key concepts for IP's training and development program and the human resource program initiative focused on employee development, performance, recognition and incentive plans. I also remained close to major disciplines by continuing to manage client accounts and key processes related to Search, Social and Content Marketing campaigns.

Search & Social | Campaign Director and Strategist

Intrapromote, LLC

Privately Held; 11-50 employees; Internet industry

September 2010September 2012 (2 years 1 month)

I created, implemented and monitored strategies for clients across a range of industries. I combined my past experience and education with staying abreast of current and evolving trends to deliver innovative, best-in-class solutions for clients. Served as a key contributor focused on the evolving changes in link development and acquisition to support SEO; and recognized for performance in the area of client satisfaction.

Transition Lead

Centurylink

Public Company; 10,001+ employees; CTL; Telecommunications industry

July 2009March 2010 (9 months) Overland Park, KS

Selected to lead and coordinate a cross organizational team of experts to resolve system conversion issues with the aim of mitigating service impacts and revenue loss. Demonstrated excellent leadership and interpersonal skills in order to direct activities that stayed the course during a time of ongoing reorganization and the departure of key resources due to merger and layoff events.

General Manager-Customer Operations

Embarq

Public Company; 10,001+ employees; CTL; Telecommunications industry

July 2007July 2009 (2 years 1 month)

Directed operations teams totaling 45 staff members with accountability for call center operations, executive & regulatory affairs, project management, methods and procedures, including the resolution of escalated customer issues. Selected to lead my peers and executive management in developing a program to reduce costs aimed at more than $.5 million in the first year. Spearheaded the company's first social media networking initiatives producing excellent outreach and resolution performance, including improvement in customer sentiment. Key contributor in developing the business case that directed permanent resources towards social media outreach and engagement.

Group Manager - Customer Operations

Sprint Local Consumer Solutions

Public Company; 10,001+ employees; S; Telecommunications industry

April 2005July 2007 (2 years 4 months) Overland Park, KS

Managed a team of project managers responsible for providing day-to-day process and operations support for customer service and repair call centers. Instrumental in building cross-organization relationships necessary to formalize support processes that led to enabling revenue in the Developer Markets initiatives, an innovative network build and deployment strategy to enter new luxury home developments and sub-divisions.

Group Manager - Vendor & Business Management, International Network Engineering

Sprint

Public Company; 10,001+ employees; S; Telecommunications industry

May 2001April 2005 (4 years)

Selected to establish start-up operations of the global vendor management group responsible for the procurement of telecommunications transport, access, and data facilities during the build of Sprint's IP network in Europe, Asia, South America, and Australia. Improved the vendor compliance program through enhanced service level agreements for effective contract administration.

Staff Manager, International Network

Sprint

Public Company; 10,001+ employees; S; Telecommunications industry

November 1999May 2001 (1 year 7 months) Kansas City, MO

Selected to lead a team of 20 managers and directors focused on process improvement and revenue generation initiatives. Instrumental in creating a yearlong program that influenced the progression of change required in the organization to reduce the cost of network infrastructure, enabling increased competitive ability of international products and services.

Linda O'Neill's Volunteer Experience & Causes

  • Volunteer Experience

    • Outreach Committee Member

      JDRF
      • Health
      September 2013 present (1 year 1 month)
  • Volunteer Interests

    • Causes I care about:

      • Education
      • Health
      • Science and Technology
      • Social Services
    • Organizations I support:

      • JDRF
      • Crossroads Hospice

Linda O'Neill's Skills & Expertise

  1. Vendor Management
  2. Strategic Planning
  3. Project Management
  4. Business Development
  5. Product Management
  6. Social Media
  7. Budgets
  8. Data Analysis
  9. Research
  10. Sales Operations
  11. Telecommunications
  12. Cross-functional Team Leadership
  13. Program Management
  14. Marketing Strategy
  15. Strategic Partnerships
  16. Organizational Development
  17. Training and Professional Development
  18. Employee Recognition
  19. Partnership-building
  20. Customer Satisfaction
  21. Management
  22. Leadership
  23. Marketing
  24. Mentoring
  25. Business Strategy
  26. Digital Marketing
  27. Social Media Marketing
  28. Social Networking
  29. Strategy
  30. Operations Management
  31. Web Analytics
  32. Link Building
  33. SEO
  34. Human Resources
  35. Process Improvement
  36. Analytics
  37. Team Leadership

View All (37) Skills View Fewer Skills

Linda O'Neill's Education

Baker University, School of Professional and Graduate Studies

BS, Management

20062008

Cum Laude

University of Saint Mary

Health/Health Care Administration/Management

2011

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