Director, Project Implementation & Process Improvement
Austin, Texas Area
- Current
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- Director, Project Implementation & Process Improvement at Lone Star Circle of Care
- Past
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- Manager at Lower Colorado River Authority
- Senior Manager at Dell, Inc.
- Various Roles at Pepsi-Cola Bottling Company
- Education
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- Iowa State University - College of Business
- Oklahoma State University
- St. Edward's University
- Recommended
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- Websites
Linda M. Lacy’s Summary
Results-focused business leader and Six Sigma Black Belt (ASQ Certified) highly experienced at leading process improvement project teams to remove non-value added activities, reduce process cycle time, and improve customer satisfaction. Possess M.B.A. and C.P.A.
· Excellent communication and influence skills
· Expertise in strategic planning, problem solving, and project management
· Proven team builder who works collaboratively to create and motivate cohesive teams
· Demonstrated ability to work effectively across all levels of organization
· Maintains customer focus
· Deals effectively with ambiguity and learns on the fly
· Experienced in change management
· Skilled in applying Six Sigma and Lean principles
CORE COMPETENCY KEY WORDS
· Communication / influence
· Strategic planning
· Project management
· Problem solving
· Team Leadership
· Customer focus
· Deals with ambiguity
· Learns on the fly
· Change management
· Six Sigma and Lean principles
Linda M. Lacy’s Specialties:
Team leadership; coaching / mentoring; building business partnerships; streamlining processes to remove non-value added activities and reduce process cycle time; change management; problem analysis and problem solving; strategic planning; project management; and business case analysis.
Linda M. Lacy’s Experience
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Director, Project Implementation & Process Improvement
Lone Star Circle of Care
(Medical Practice industry)
January 2008 — Present (2 years 3 months)
Responsible for leading implementation of NextGen's enterprise practice management and electronic medical records system in FQHC (federally qualified health center) and other "safety net" clinics.
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Manager
Lower Colorado River Authority
(Government Agency; 1001-5000 employees; Utilities industry)
2001 — 2007 (6 years )
Led operations team of 10 who managed BU's strategic planning ($600M expense, $80M capital) and financial analysis functions, provided desktop and work management services, and supported supply chain process.
Selected Highlights:
- Led cross-functional team that streamlined BU's business planning process and implemented web-based budget model. Results: Reduced budget preparation time and budget detail by 50% ($175k in savings). Successfully extended use of budget model to three more BUs following year.
- Successfully led comprehensive review of $350M water / wastewater business for Board of Directors in conjunction with outside consulting firm. At final Board presentation, received recognition by consultants for providing best client management of an engagement in their experience as consultants.
Led team of five who managed organization’s planning process as well as provided strategic analysis and consulting support to business units. -
Senior Manager
Dell, Inc.
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
1998 — 2001 (3 years )
Successfully led cross-functional project team to develop site performance dashboard for www.dell.com with metrics that focused on high reliability (high user up-time).
Led information technology team of 43 with immediate staff of six to support personal computers and servers for Austin’s manufacturing facilities. Results: Improved problem resolution for critical manufacturing support issues to >95% of problems resolved within service level agreement and increased manufacturing customer loyalty by 24%.
Led team of seven who managed strategic planning process for Infrastructure Services technology team, aligning $80M expense, $70M capital, and $80M telecommunication budgets with technology operational goals and growth requirements.
Selected Highlights:
- Led cross-functional project team to streamline $80M telecommunication cost allocation process. Results: Provided 40% of telecommunication charges three days earlier with remainder two days earlier. -
Various Roles
Pepsi-Cola Bottling Company
(Public Company; 10,001 or more employees; PEP; Food & Beverages industry)
1988 — 1998 (10 years )
Held positions of increasing responsibility, leading teams of two to 15 with accomplishments such as:
Led cross-functional project teams including:
- Re-engineered accounts payable process. Results: Reduced process cycle time by 10%; eliminated overtime ($90k in savings).
- Designed and implemented accounting quick close process. Results: Reduced process cycle time by 15%; minimal overtime needed ($90k in savings). Trained staff on changes, enabling implementation less than one month after each project was completed.
- Re-engineered Accounts Receivable process after centralization, developing business case, process changes, and end-state productivity targets and measures. Results: Achieved end-state productivity in six months ($2.5M in savings).
- Developed vending channel analysis. Results: Identified $250k+ revenue opportunity. Channel analysis became benchmark for analyzing vending channel business in region of country.
Linda M. Lacy’s Education
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Iowa State University - College of Business
BBA , Accounting
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Oklahoma State University
MBA ,
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St. Edward's University
Project Management Certificate
Additional Information
Linda M. Lacy’s Websites:
Linda M. Lacy’s Interests:
Strategic Planning, Continuous Improvement, Process Improvement, Six Sigma, Lean, Lean Administration, Toyota Production System, TPS, Operational Efficiencies, Process Development, Standardization, Simplification, Project Management
Linda M. Lacy’s Groups:
American Society of Quality (ASQ) Member
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Austin Top Guns -
LINK360
Linda M. Lacy’s Honors:
American Society of Quality Certified Six Sigma Black Belt
Certified Public Accountant (Iowa)
Linda M. Lacy’s Contact Settings
Interested In:
- career opportunities
- expertise requests
- reference requests
- getting back in touch
