Linda Knijnenburg

By shaping an experience that is designed around the natural behaviour of the people you want to do business with, they are more likely to find what they are looking for, achieve their goal or seal the deal.

In my 12 years of experience in the internet business, I've learned to effectively combine business -, technical- and end user requirements and become an expert in profiling users and creating user-specific design that puts them in control. Extensive experience and a practical, down to earth approach are my trademarks.

Linda Knijnenburg’s Specialties:

• Persona development
• Expert reviews
• Concept development
• Information architecture
• Interaction design
• Implementation in your organisation of a user centered design process

Linda Knijnenburg’s Experience

User Experience Consultant (Self-employed)

MountCook

(Internet industry)

October 2007 — Present (2 years 2 months)

Independent User Experience consultant helping companies create understandable, usable and desirable online experiences for their customers.
Customer Interaction Manager klm.com

KLM

(Public Company; Airlines/Aviation industry)

October 2005 — October 2007 (2 years 1 month)
Internet Consultant

the people's valley

(Privately Held; 11-50 employees; Internet industry)

October 2004 — October 2005 (1 year 1 month)
Internet Consultant

Explainer DC

(Privately Held; 51-200 employees; Internet industry)

April 2001 — October 2004 (3 years 7 months)
Shop Manager

Chateau.nl Online Wine Shop

(Privately Held; 1-10 employees; Retail industry)

September 1999 — April 2001 (1 year 8 months)

Linda Knijnenburg’s Education

Human Factors International

CUA , Certified Usability Analyst , 2008 — 2008

Certified by Human Factors International, market leader and the single largest independent usability consultancy in the USA and India.
Universiteit van Amsterdam

MA , English Language and Literature , 1989 — 1995
Copenhagen University
Lodewijck Makeblijde College Rijswijk