Patrick Lenskens

Current

Service Management Consultant at Smals
Service management consultant at Rainbow ICT Services
Service management consultant at Fujitsu Siemens Computers

see less...

Past

Service management consultant at Federal Public Service Finance (FOD FINANCIEN)
Service management consultant at UZG - Universitair Ziekenhuis Gent
Service management consultant at AGF Belgium, Allianz Group

Service management consultant at VRT - Vlaamse Radio- en Televisieomroep
Service Management Consultant at Daikin Europe N.V.
Project Leader at Siemens Business Services
Team Leader Global Programme Management Office for IT Service Support at European Commission Directorates General
Business Process Consultant at Siemens Business Services
Change Manager at Ministry of the Flemish Community
Programme Specialist at UNDP - United Nations Development Programme (UNCDF - United Nations Capital Development Programme)

see less...

7 more...

Education

normaalschool
Vrije Universiteit Brussel
several

see less...

Recommended

3 people have recommended Patrick

Connections

126 connections

Industry

Information Technology and Services

Websites

Belgian Alignability Group

Patrick Lenskens’s Summary

Advise the customer at the development of a IT service management platform. Implement solutions to increase customer benefit by improving the service mindset and generating continuous improvement of delivered services.

Patrick Lenskens’s Specialties:

ITIL, Alignability Process Model, IT Service Capability Maturity Modelling (ITS CMM), COBIT, IT Governance, BS 15000, ISO 20000, etc.

Patrick Lenskens’s Experience

Service Management Consultant

Smals

(Non-Profit; 1001-5000 employees; Information Technology and Services industry)

January 2008 — Present (1 year 7 months)

Project: ITIL Service Desk@ Smals: Implementation of a “best practices” ITIL-based process model.
- Implementation of Change and Release Management
- Definition of Capacity Management, Availability Management, Continuity Management and Financial Management (ongoing)
Service management consultant

Rainbow ICT Services

(Privately Held; 51-200 employees; Information Technology and Services industry)

January 2008 — Present (1 year 7 months)

Project: Implementation of APM and BMC Service Desk Express at
Rainbow ICT
- ITIL processes review and requirements analysis for Rainbow ICT
- Definition of IT services and support organization
Service management consultant

Fujitsu Siemens Computers

(Privately Held; 5001-10,000 employees; FSC; Computer Hardware industry)

September 2007 — Present (1 year 11 months)

Project: Managed Services @ Fujitsu Siemens Computers ITPS
- Guiding the organization from a maintenance driven (Break & Fix) towards a managed services driven service provider
- Implementation of support processes (Incident-, Configuration and Change Management) supported by BMC SDE in the ITPS organization for De Post (BS2000 Mainframe service) and other contracts
- Definition of service catalogue for managed services
Service management consultant

Federal Public Service Finance (FOD FINANCIEN)

(Government Administration industry)

December 2006 — November 2007 (1 year)

Project: IT service management @ FODFIN
- Management consulting for project scope and governance
- Implementation of ITIL based process model supported by HP Open View Service Desk
- IT services definition: service catalogue (infrastructure & end user services, Tax-on-Web)
- Process roll-out: Incident-, Configuration-, Change-, and Alarm Management
- Training and coaching of management and staff
Service management consultant

UZG - Universitair Ziekenhuis Gent

(Public Company; 1001-5000 employees; Hospital & Health Care industry)

December 2006 — March 2007 (4 months)

Definition of the UZG-ICT Service catalogue and alignment with the service provider organization, training of ICT-staffand coaching.
Service management consultant

AGF Belgium, Allianz Group

(Privately Held; 10,001 or more employees; Insurance industry)

January 2006 — February 2007 (1 year 2 months)

Project: IT Service Management @ AGF
Function: IT service management consultant & process coach

In this project Patrick performed as the leading process consultant to implement a "best practices" ITIL-based process model. This IT service management platform consists of the Alignability Process Model and is supported by Magic Service Desk (BMC/Remedy). Goal of the project was to optimize the AGF ICT-organization service delivery capacity. Following processes were introduced: incident management, configuration/asset management, problem management, change management and release management.
Service management consultant

VRT - Vlaamse Radio- en Televisieomroep

(Public Company; 5001-10,000 employees; Broadcast Media industry)

May 2005 — May 2006 (1 year 1 month)

Project Apollo: IT Service Management
Function: IT service management consultant & process coach

Within the implementation traject of an ITIL-based process model (Alignability Process Model) Patrick's responsibilities included: definition of the VRT ICT Service Catalogue, redesigning the ICT service provider organization (support groups), training of ICT-staff (process role- and tooltraining). Additionally, as a process coach Patrick provided “ITIL awareness sessions” in order to facilitate and prepare the ‘organisational change’ traject.
Service Management Consultant

Daikin Europe N.V.

(Consumer Goods industry)

November 2004 — May 2005 (7 months)

Patrick vervulde in dit project de rol van leading process consultant bij de invoering van IT Service Management en de inproduktiestelling van de service management applicatie HP OpenView Service Desk. Deze implementatie was gebaseerd op het Alignability Process Model (APM). Daarnaast was hij verantwoordelijk voor de definitie van de ICT-dienstencatalogus en de rol- en procestrainingen.
Project Leader

Siemens Business Services

(Public Company; 501-1000 employees; Information Technology and Services industry)

March 2003 — March 2004 (1 year 1 month)

Definition and set-up of a Knowledge Management Framework and Knowledge Communities.
Team Leader Global Programme Management Office for IT Service Support

European Commission Directorates General

(Government Relations industry)

July 2002 — December 2002 (6 months)

• Implementation of a Global Programme Management Office (GPMO) with the European Commission Directorates General.
• Programme/Project controlling, Content Management Set-up and Processing.
Business Process Consultant

Siemens Business Services

(Public Company; Information Technology and Services industry)

October 2001 — August 2002 (11 months)

• Asset management project: integration of purchase, change and configuration management processes within on a service management platform
• Business Process Consultant for the Siemens-project “Enterprise Systems Management – Consolidated Service Desk”.
• Set-up of within the context of organizational change.
Change Manager

Ministry of the Flemish Community

(Government Agency; 10,001 or more employees; Government Administration industry)

July 1999 — October 2001 (2 years 4 months)

Project: IT-outsourcing agreement between Siemens and the Ministry of the Flemish Community:
• Introduction of the ITIL-concept of Change Management over 6 operational services in order to establish optimized IT-service delivery processes, i.e. support of the Ministry’s key processes;
• Processdesign product- and service catalogue, change control, change tasking operational flows, IMAC’s, supply-chain processes, order processing, etc.
• Management/coaching of operational staff.

Project Leader for Project “Kabinetswissel": Rebuild and refresh of overall IT-infrastructure and IT-service delivery for 9 cabinets.
Programme Specialist

UNDP - United Nations Development Programme (UNCDF - United Nations Capital Development Programme)

(Non-Profit; 10,001 or more employees; Program Development industry)

December 1995 — November 1998 (3 years)

Lesotho Country Office (http://www.uncdf.org/english/countries/lesotho/index.php).
Project management and monitoring/evaluation of UNCDF/UNDP project portfolio:
• National Rural Development Programme (NRDP): UNCDF capital assistance programme to complement UNDP technical assistance.
• Kitchen and Store Unit Project (KSU): construction of 200 fuel-efficient and environment friendly stoves at primary schools throughout Lesotho in collaboration with Save The Children/WFP (http://www.uncdf.org/projects/countries/les.html).
• Small Scale Enterprises Project (SSEP): micro finance project in collaboration with Lesotho National Bank (http://www.uncdf.org/english/evaluations/les87co5_midterm.php).
• 'Good Governance', Decentralisation and the Establishment of Local Government: consultancy for the Government of Lesotho on the financing of local government.
• Partners in Development Programme (PDP): a small grant programme oriented towards environmental friendly grass roots initiatives.

Patrick Lenskens’s Education

normaalschool

1970 — 1995
Vrije Universiteit Brussel

Licentiaat , Algemene Economische Wetenschappen , 1986 — 1991
several

11.2008: Service Manager Certificate for ITIL Service Support
03.2008: ITIL Bridging Course V2-V3 Certificate
11.2007: ISO 20000 Consultant Course
11.2007: ITIL Practitioner Service Level Management Certificate
03.2007: ITIL Foundation Certificate
04.2005: ITIL Service Delivery training
03.2005: ITIL Service Support training
03.2005: HP Open View Service Desk training
01.2005: Alignability Process Model training
10.2005: Project Management training
11.2003: Change Management training
02.2000: ITIL foundation training
03.1996: Management Training for UNCDF Programme Officers

Additional Information

Patrick Lenskens’s Websites:

Belgian Alignability Group

Patrick Lenskens’s Groups:

Founding father of the Belgian Alignability Group. BAG groups anybody involved in service management and working with the Alignability Process Model. It is a public user group that wants to bring the Alignability user community together in person, to share experiences and knowledge.