Leksi Bauer

Leksi Bauer

LatAm Manager - HR Outsourcing at Capgemini

Location
Guatemala
Industry
Outsourcing/Offshoring

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Leksi Bauer's Overview

Current
  • LatAm Manager - HR Outsourcing at Capgemini
Past
  • Web Designer and Developer at Self-Employed
  • Training Developer at Capgemini
  • Customer Care Advocate at Capgemini Energy
  • Technical Support and Web Developer at Empresa de Reingeniería Administrativa, S.A.
  • Store clerk at B-NET
  • Store clerk at PLANET
Education
  • ACCE 2010
  • PMI
  • QlikView Training
  • Colegio Internacional Montessori
Connections

500+ connections

Websites

Leksi Bauer's Summary

Successful support services operations management in the contact center industry. With experience in the IT field, managed and oversaw a group of diverse support towers, including but not limited to Social Media Management, Media Production (Audio, Video, and Graphics), Training Delivery & Development, Knowledgebase and web development, and Reporting Dashboards development.

In charge of managing fast-paced, high-performance teams and guiding projects to success through effective project management for different clients and markets (F&A, Energy, Green Power, among others). An important achievement for the teams I've worked with is acquiring a diverse skillset within a relatively small team and thus diversifying our services.

Dedicated, results-driven, disciplined, and successful in accomplishing challenges and finding tailored solutions to meet the client’s needs.

Specialties: Multiple-project design and Management
Social Media Management
Training and induction within different levels of the organization
Instructional Design (Training Development)
Learning Management System Administration
Content Management System administration
Staff Management and Supervision
Quality Assurance Control
Database Installation and Administration

Leksi Bauer's Experience

LatAm Manager - HR Outsourcing

Capgemini

Public Company; 10,001+ employees; CAP; Information Technology and Services industry

April 2012Present (2 years 6 months) Guatemala

Manage back-end support functions in Guatemala for global services provided by HR Outsourcing for Americas and Europe. These areas include:
- Training Coordination
- Reporting
- Travel Safety

In all areas mentioned, in charge of implementation project management, change management, and quality/improvement management.

Support Services Manager

Capgemini

Public Company; 10,001+ employees; CAP; Information Technology and Services industry

February 2010March 2012 (2 years 2 months) Guatemala

Oversee the different projects that the Product Support Services department and streams works on. These areas include:
-Social Media Management
-Knowledgebase Management
-Training Delivery & Development
-Media Production (Audio, Video, and Graphics)
-Web development
-Reporting Dashboard Development

LMS Administrator

Capgemini

Public Company; 10,001+ employees; CAP; Information Technology and Services industry

May 2008February 2010 (1 year 10 months) Guatemala

-In charge of managing global domains and organizations within the enterprise's learning management system (LMS)
-Responsible of user, catalog, and training content management
-Training content reporting and training transcript tracking
-Oversee development initiatives (web development, application, programming, etc.)

Lead Training Developer

Capgemini

Public Company; 10,001+ employees; CAP; Information Technology and Services industry

June 2007February 2010 (2 years 9 months) Guatemala

In charge of a team of training developers and directly responsible for projects design, development, execution, and implementation for various BPO clients in different markets (F&A, Energy, and Retail).

Web Designer and Developer

Self-Employed

Privately Held; 11-50 employees; Market Research industry

January 1998October 2008 (10 years 10 months)

Worked on different freelancing websites for global-reach organizations such as:

Consorcio Latinoamericano de Anticoncepción de Emergencia
Asociación La Cuerda
Tertulia e-Magazine

Training Developer

Capgemini

Public Company; 10,001+ employees; CAP; Information Technology and Services industry

March 2007June 2007 (4 months) Guatemala

Develop eLearning, instructor-led, and blended-approach training courses for a US-based retail electricity provider. This includes developing and organizing training manuals, multimedia visual aids, and any other educational material required for successful training, based upon adult-learning techniques (utilizing Bloom’s taxonomy level of educational objectives) and training methodologies (RAPID).

Customer Care Advocate

Capgemini Energy

Public Company; 10,001+ employees; CAP; Information Technology and Services industry

June 2006March 2007 (10 months) Guatemala

Responsible of interacting with customers to provide information and assist them with their inquiries about products and services, as well as handling and resolving complaints, for a US-based retail electricity provider, TXU Energy.

Technical Support and Web Developer

Empresa de Reingeniería Administrativa, S.A.

January 2006March 2006 (3 months)

In charge of providing Technical Support to clients (most of which were Travel Agencies). Also, in charge of designing and developing client websites

Store clerk

B-NET

July 2004September 2004 (3 months) Guatemala

In charge of managing store and providing customer service to clients

Store clerk

PLANET

January 2004July 2004 (7 months) Guatemala

In charge of managing store and providing customer service to clients

Leksi Bauer's Volunteer Experience & Causes

  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
      • Civil Rights and Social Action
      • Education
      • Environment
      • Human Rights
      • Science and Technology

Leksi Bauer's Languages

  • Spanish

    (Native or bilingual proficiency)
  • English

    (Native or bilingual proficiency)
  • Portuguese

    (Limited working proficiency)

Leksi Bauer's Skills & Expertise

  1. E-learning Development
  2. Project Coordination
  3. Social Media
  4. Knowledge Management
  5. Training & Development
  6. Programming
  7. Database Administration
  8. Social Media Monitoring
  9. Video Production
  10. Audio Editing
  11. Learning Management
  12. Web Development
  13. Business Intelligence
  14. System Administration
  15. Customer Service
  16. Change Management
  17. Content Management
  18. Presentation Development
  19. Public Speaking
  20. Instructional Design
  21. Visio
  22. E-learning
  23. Problem Solving
  24. Windows
  25. Project Planning
  26. E-Learning
  27. Employee Training

View All (27) Skills View Fewer Skills

Leksi Bauer's Certifications

  • Microsoft Certified Technology Specialist SQL Server 2008, Database Development

    • Microsoft
    • License D366-4551
    • June 2011
  • Microsoft Certified Technology Specialist SQL Server 2008, Implementation and Maintenance

    • Microsoft
    • License D548-1274
    • November 2011

Leksi Bauer's Education

Six Sigma Green Belt

Training

20142014

Universidad Galileo

Information Systems Postgraduate, Information Technology

20122012

Management Information Systems
Executive Information Systems
Corporate Systems Architecture
IS/IT Enterprise Strategies Design and Implementation

Universidad Galileo

Bachelor's degree, Network and Systems Administration

20062012

Business administration with focus on IT-related fields

ACCE 2010

Call Center Industry

20102010

Activities and Societies: Attended Annual Call Center Expo 2010 in New Orleans, Louisiana by ICMI (International Customer Management Institute), with focus on social media seminars by Patrick Morrissey (VP, Service and Support Marketing & Alliances, Salesforce), Bob Furniss and Faith Legendre (Social Media experts), and NOVO1 and Intuit speakers.

PMI

Project Management Training, Project Management

20102010

Activities and Societies: Attended PMI-sanctioned seminar in Guatemala explaining guidelines and best practices utilized by the PMI in their PMBOK (Project Management Body of Knowledge) Guide, 4th Edition. Also covered, an introduction to PMP Certification.

QlikView Training

Business Intelligence, Reporting Dashboards

20102010

Activities and Societies: Attended Business Intelligence and reporting analytics software training in Irving, Texas. QlikView Essentials, Designer I, Developer I, and Developer II modules covered.

Colegio Internacional Montessori

Baccalaureate, Science

19912002

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