Colleen Jones

Current

• Chair for 2009-2010 at CHI*Atlanta
• Partner, User Experience & Content at threebrick

Past

• Owner at Optia Incorporated
• Senior User Experience Architect at Spunlogic
• Senior Associate at McKing Consulting (for Centers for Disease Control & Prevention)

6 more...

Education

• Human Factors International
• James Madison University, MA
• James Madison University

1 more...

Recommended

9 people have recommended Colleen

Connections

288 connections

Industry

Online Media

Websites

• My Website

Colleen Jones’s Summary

I’m a UX and content consultant for the interactive world. For more than a decade, I've created interactive experiences and communications for brands such as IHG, The Home Depot, CDC, Cingular Wireless, Astral Brands, Coca-Cola North America, AutoTrader, and more. I love creating a win-win experience for businesses and customers alike.

As a consultant, I draw on academic knowledge and real-world experience to get business results. I currently write a column for the online magazine UXmatters and occasionally write articles for industry publications such as iMedia Connection.

My experience has depth and breadth. I've led and supported projects in diverse channels such as information-rich Web sites, IVRs, mobile applications, call center applications, kiosks, dynamically generated collateral, and more. I'm familiar with research methods to understand customers and to develop user experience and content strategy. I also have the practical skills to create solid deliverables that turn ideas into interactive reality.

Colleen Jones’s Specialties:

information architecture, strategy, user experience, content strategy, information design, interaction design, information mapping, interactive marketing, customer experience, customer self-service, persuasive content, persuasive design

Additional Information

Colleen Jones’s Websites:

• My Website

Colleen Jones’s Honors:

2008
Silver Horizon Interactive Award for www.hearingplanet.com

2008
Award of Distinction for HealthCare Services - Communicator Awards - for www.hearingplanet.com

2006
Cingular Wireless "Meet the Challenge" Award for the Cingular Service Summary

2003
Distinguished Technical Communication for "Lessons Learned from Discount Usability Engineering for the Federal Government"
(Frank R. Smith Outstanding Journal Article Award Competition, Society for Technical Communication, 3 articles selected)

Colleen Jones’s Contact Settings

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