Colleen Jones

Current

• Chair for 2009-2010 at CHI*Atlanta
• Partner, User Experience & Content at threebrick
• Organizer at Atlanta Content Strategy

Past

• Owner at Optia Incorporated
• Senior User Experience Architect at Spunlogic
• Senior Associate at McKing Consulting (for Centers for Disease Control & Prevention)

6 more...

Education

• Human Factors International
• James Madison University, MA
• James Madison University

1 more...

Recommended

9 people have recommended Colleen

Connections

303 connections

Industry

Online Media

Websites

• My Website

Colleen Jones’s Summary

I help businesses make the most out of their content assets for marketing, user experience, product strategy, and customer service.

My ideal clients are tired of feeling overwhelmed or confused by their content efforts. They are weary of delivering low-quality content that doesn't get results. And my ideal clients are ready for change.

For more than 12 years, I've created interactive experiences and communications for brands such as IHG, The Home Depot, CDC, Cingular Wireless, Astral Brands, Coca-Cola North America, AutoTrader, and more. I've led projects in diverse channels such as information-rich Web sites, IVRs, mobile applications, call center applications, and kiosks.

As a consultant with my M.A. in technical communication, I draw on academic knowledge and real-world experience to get business results. I write for industry publications such as UXmatters and iMedia Connection. I also speak occasionally for industry conferences.

Colleen Jones’s Specialties:

information architecture, strategy, user experience, content strategy, information design, interaction design, information mapping, interactive marketing, customer experience, customer self-service, persuasive content, persuasive design, content analysis, content influence

Additional Information

Colleen Jones’s Websites:

• My Website

Colleen Jones’s Honors:

2008
Silver Horizon Interactive Award for www.hearingplanet.com

2008
Award of Distinction for HealthCare Services - Communicator Awards - for www.hearingplanet.com

2006
Cingular Wireless "Meet the Challenge" Award for the Cingular Service Summary

2003
Distinguished Technical Communication for "Lessons Learned from Discount Usability Engineering for the Federal Government"
(Frank R. Smith Outstanding Journal Article Award Competition, Society for Technical Communication, 3 articles selected)

Colleen Jones’s Contact Settings

Interested In:

• career opportunities
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• new ventures
• job inquiries
• expertise requests
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