
Web Support Specialist at Finalsite
Greater Boston Area

Web Support Specialist at Finalsite
Greater Boston Area
I have 2+ years experience in the area of web development and design. I am proficient in creating web applications with PHP, HTML, CSS, JavaScript, and AJAX. I have hands-on experience in needs assessment and design documentation, excellent problem-solving skills, and am an effective leader and team player.
Proficient in: PHP, JaveScript, HTML/CSS, SQL
Some experience with: Java, ActionScript 3.0
(Privately Held; Information Technology and Services industry)
November 2009 — Present (1 month)
(Self-Employed; Internet industry)
May 2009 — November 2009 (7 months)
*Developing web sites for local small businesses, friends, etc.
(Privately Held; 11-50 employees; Computer Hardware industry)
June 2008 — November 2008 (6 months)
Savant's IT support website was based off of the bug-tracking software BugZilla, adapted for our own uses to track support tickets. The site was hosted on a virtual machine running Mac OS X server, and configured with all the necessary software to run BugZilla. The interface was modified to provide a better user experience, both to people submitting and checking support tickets, and the IT department who checked and completed them.
Responsibilities:
Performed hardware repairs and software troubleshooting on various Apple computers (Macbooks, iMacs, etc.).
Installed BugZilla on a virtualized install of Mac OS X server. Installed and configured required Perl modules and libraries (ImageMagick, GD, MySQL) and server functions (MySQL Server, mailing server, etc).
Modified the BugZilla interface (mostly through CSS and JavaScript) to better fit the project's needs and to improve usability.
Handled other impromptu tasks assigned to IT, including preparing status report presentations, assisting with tech setup for meetings and events, installing and maintaining networking equipment for main and branch offices.
(Educational Institution; 1001-5000 employees; Higher Education industry)
February 2008 — May 2008 (4 months)
C4
C4 was a solo project for a Web Client/Server Programming class, based off the popular game Connect 4. C4 is a fully-functional multiplayer browser game, entirely built from the ground up using a PHP/MySQL backend server and a client interface incorporating HTML, JavaScript, and an SVG gameboard.
Responsibilities:
Built an online implementation of the popular game Connect 4 from start to finish.
Server coded with PHP (procedural and object-oriented) and MySQL database.
Client-side interface coded with HTML, CSS, SVG, and JavaScript (jQuery library, AJAX, and JSON were all utilized.
(Educational Institution; 1001-5000 employees; Higher Education industry)
December 2007 — February 2008 (3 months)
Note taker for Discrete Mathematics for Technologists II, 1016-206-02.
(Educational Institution; 1001-5000 employees; Higher Education industry)
December 2007 — February 2008 (3 months)
The "Ultimate Student Guide to RIT IT" was a project that a team of students worked on to provide prospective IT students information about Rochester, RIT, and the Golisano College of Computing's programs. It included information about RIT's campus, academic programs, residences, the city of Rochester, and other data for students and parents. The site had a PHP/MySQL backend, a front end built from HTML, CSS, JS, and inclusions from APIs such as Google Maps.
Responsibilities:
Worked with a team tasked with creating a prospective student guide to RIT's IT programs and RIT in general.
Helped to create a complete design document, with needs assessments and site requirements, information architecture outlines, mockups, etc.
Produced copywriting for the site; interviewed students, wrote articles, obtained quotes, images, and other information for the site's various sections.
(Higher Education industry)
September 2006 — May 2007 (9 months)
QVCC's networking lab consists of 13 main computers for normal student usage, as well as roughly 20 others for hardware-related coursework (in addition to a domain server). During a redesign of the lab in which the 13 computers were replaced by custom-built machines, I researched and ordered parts for those machines, and assembled them from the parts.
Responsibilities:
Supervised student usage of QVCC's networking department computer labs. Computers in the labs were part of a domain controlled by a machine running Windows Server 2003.
Researched, ordered, and assembled parts for computers replaced during a remodeling of the lab.
(Educational Institution; 1001-5000 employees; Higher Education industry)
July 2006 — August 2006 (2 months)
In 2006, UCONN underwent a massive upgrade of their wireless infrastructure. As part of that, I was tasked with using Cisco's Wireless Control System software to map the campus in order to generate wireless signal heat maps. This allowed the best placement of WAPs for the most effective wireless coverage.
Responsibilities:
Used Cisco WCS software to map the university campus in preparation for a renovation of their wireless infrastructure.
Assisted in installing upgraded networking equipment in buildings on campus.
Bachelor of Science , Information Technology , 2007 — 2009
Concentration in Web Site Development
Associate of Science , Computer Networking , 2003 — 2007
Network Specialist and Senior Network Specialist certificates.
web design, social media, computers, reading, biking