
Global IT Infrastructure at Willis
Greater Milwaukee Area

Global IT Infrastructure at Willis
Greater Milwaukee Area
Highly accomplished Information Technology Manager with a 15-year track record in varying level positions managing IT operations, developing staff and directing large cross-functional teams. Proven ability to increase efficiency and reduce capital costs while maintaining excellent service levels. Skilled leader with aptitude for developing project architecture and managing business synchronization ventures. Focus on maintaining high levels of productivity through equipment, personnel and process consolidation.
Technology Implementation, Profit Growth, Business Reengineering, Capital Projects, Continuous Process Improvement, System Architecture, Team Development, Efficiency Improvement, Forecasting Analysis, Cost Reduction, Project Management, Relationship Development, IT Leadership, Strategic Planning, ITIL v3
(Public Company; WSH; Insurance industry)
October 2009 — Present (2 months)
(Public Company; 1001-5000 employees; HRH; Insurance industry)
January 2003 — Present (6 years 11 months)
Hire, train, mentor and develop technical staff and provide performance reviews. Create and maintain department budgets and project schedules. Design and manage server and network infrastructure, directory service architecture and telecommunication support and administration. Deliver risk management, facilitate policy creation and enforcement and develop need analysis and forecasting. Ensure company growth through capacity and business continuation planning. Review team project list and meet with team members to determine progress status. Confirm inventory levels and order new materials and equipment whenever necessary. Hold meetings with business leaders and managers to coordinate efforts of the IT team and all the company departments. Build relationships with vendors to improve supply chain management and reduce material costs. Lead weekly team meetings to evaluate project success, review outstanding issues and develop necessary action items.
(Insurance industry)
January 2003 — September 2004 (1 year 9 months)
(Public Company; 5001-10,000 employees; CPWR; Computer Software industry)
1998 — 2003 (5 years )
Designed and implemented technological solutions for our clients. Delivered IT help desk management, reconciled vendor support agreements and controlled hardware lifecycle management. Installed, configured and maintained server infrastructure network components. Improved operational efficiency through process improvements and employee training. Planned and executed domain migrations. Functioned as business technology liaison to include business requirements in project plans and as project manager to ensure they were implemented fully.
(Insurance industry)
2000 — December 2002 (2 years )
(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)
1998 — 2000 (2 years )
(Higher Education industry)
1993 — 1998 (5 years )
Taught technology education, engineering and architectural drafting and CAD at the high school level. Educated students on energy, electrical and mechanical systems and computer applications. Delivered all technical administration to the technology lab including software and hardware support.
Masters of Science , Management Information Systems , 1995 — 1998
Bachelor of Science , Technology Education , 1988 — 1992
Deans List Honor Roll