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Over 10 years of experience as an Administrative Assistant, Document Specialist and Proofreader in industries including Publishing, Fashion and Biotechnology.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio; file management and internet research. Typing speed of 80 wpm, excellent organization and time management skills. Received three “Think Customer” awards for outstanding contributions to The McGraw-Hill Companies.
Audited orders for correct pricing and item codes. Created customer accounts and entered orders in Prophet 21. Answered customer inquiries regarding product availability, pricing, and order status. Created and sent customer invoices. Proofread catalogs and website.
Ensured that library materials were shelved correctly. Assembled workshop booklets. Replaced book jacket covers and spine labels. Mended worn books. Assisted patrons.
Proofread holiday card orders, ensuring accuracy of grammar, spelling and punctuation. Worked with customers and co-workers to ensure correct fulfillment of orders. Made corrections in AS400 system as needed. Resolved customer complaints and applied discretionary discounts in order to retain accounts.
Calculated and distributed department metrics on a weekly basis. Improved productivity of Batch Record Review department by overhauling the filing system and making batch records easier to locate. Performed cursory review of laboratory data. Distributed SOPs for training; ensured that all training records were current. Initiated document revisions using Livelink.
Proofread and approved documents using Livelink. Issued Batch Production Records and Bills of Materials in a timely manner, ensuring accuracy of all documents before distributing to Manufacturing Department. Archived documents using Infolinx.
Created and updated costing spreadsheets. Prepared and distributed Sales Reports. Recorded meeting notes. Created names for new shoe lines. Organized shoe showrooms.
Composed Monthly Operating Reports for distribution to senior management. Built PowerPoint slide decks for presentation to division President. Prepared and distributed sales forecasts. Worked with IT and HR Departments to ensure smooth onboarding of new employees. Prepared and submitted expense reports using Concur.
Supported staff of 25 sales representatives. Tracked daily, weekly and monthly sales statistics using Excel. Recorded meeting notes. Maintained sales reps’ attendance logs and confidential files. Improved team morale by coordinating sales contests and sending motivational emails throughout the day.
Prepared paperwork for sales team via Contract Order Desk. Processed contract revisions, renewals and cancellations. Implemented rate increases and created new rate codes. Worked on three-month project to create territories and rate codes for new “Network” product. Tested new software implementations.
- Microsoft Excel
- Meeting Planning
- Lotus Notes
- Microsoft Word
- Software Documentation
- Time Management
Volunteer Experience & Causes
Opportunities Lauren is looking for:
Causes Lauren cares about:
- Arts and Culture
- Civil Rights and Social Action
- Human Rights
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