Information Technologist Leveraging Web Technologies To Improve Sales And Lead Generation Practices
San Francisco Bay Area
Information Technologist Leveraging Web Technologies To Improve Sales And Lead Generation Practices
San Francisco Bay Area
Technical engineer with pre-sales and post-sales support experience in high performance computing and enterprise storage environments. Managed high profile clients, helping them identify their needs and resolve their issues by providing relevant solutions.
Currently performing System Administration, Web Administration, Search Engine Marketing and Sales for Dale Carnegie Training of Ohio and Indiana, mapping information technologies to sales and marketing processes. Certified to instruct the Dale Carnegie Course. Contributing writer for the business portal www.manta.com.
Extensive Experience Using the Phone in Sales and Technical Support
Platform Presentations and Public Speaking
Group Facilitation and Training
Critical Reasoning and Thinking
HTML, XHTML, Perl and Windows Scripting
Windows Vista/XP Management
(Privately Held; Professional Training & Coaching industry)
April 2007 — Present (2 years 8 months)
Working with the sales, business development and instructor teams to provide technical resources and strategies to enhance sales execution, marketing and training delivery. Providing technical advice and expertise on a number of projects mapping business practices to information management technologies. Provided data migration techniques from ACT 6.0 to SalesForce and currently maintain a 12 seat call center using MS Windows XP and Vista in an Active Directory Environment.
Performing Web Administration for 7 sites providing maintenance, search engine optimization and review using WebTrends Analytics and Google Analytics. Leveraging Google Adwords and Yahoo Marketing Solutions in our PPC lead generation programs and using Vertical Response in our email marketing campaigns. Created the migration plan and maintain the cross-functional operation between Lotus Notes and Google Apps. Currently working with sales team to fully leverage the various Google applications in creating new sales strategies and increasing lead generation. Contributing writer for the Dale Carnegie Training of Ohio blog and for the business portal Manta.com. Certified instructor for the Dale Carnegie Course.
(Telecommunications industry)
September 2006 — April 2007 (8 months)
Responsible for business development, marketing and sales. Also performing product qualification and testing using the Linksys family of IP telephone products and the Microsoft Windows environment. Primarily serving the SOHO and Small Business markets in the Ohio Valley area.
(Privately Held; 51-200 employees; Professional Training & Coaching industry)
October 2003 — May 2006 (2 years 8 months)
Training Consultant as well as an Instructor. Performed local marketing and sales functions engaging small to medium sized businesses in the Ohio Valley area (Ohio, Northern Kentucky and Eastern Indiana), assisting business owners and managers to realize the value in developing their human capital.
As an instructor guided participants in identifying, setting and reaching their performance goals, developing underutilized resources, and coached them in developing new strengths and skills.
(Privately Held; Professional Training & Coaching industry)
April 2002 — December 2002 (9 months)
(Information Technology and Services industry)
July 2000 — February 2002 (1 year 8 months)
Worked with the sales team in the Northern California Bay Area to identify business opportunities, perform technical assessment of storage needs and closed business based on company’s Fibre Channel storage systems. Performed needs assessment with customer, identified business cases for our systems, wrote business case justifications for storage system trials and generated system configuration quotes. Attended client system administrators meetings to gain a better understanding of the issues that they were facing and to offer recommendations. Interfaced with our in house customer support group regularly to facilitate installation of new storage systems and resolution of system issues. Also conducted installs and post sales support for install base when needed..
(Information Technology and Services industry)
November 1998 — July 2000 (1 year 9 months)
Worked with sales execs to assemble total enterprise storage solutions based on company’s network attached storage (NAS) system. Identified business opportunities and created solutions to address business needs. Performed technical presentations based on our technology to make the business cases. Attended meetings with system administrator groups to keep them informed of our latest technology and to address any of their concerns and issues. Interfaced extensively with local field support people and sales people to close business, set up equipment installations, and to resolve any issues that came up. Used testing skills to verify and characterize our NAS configuration and management tools. Set up environments and created usable demonstrations for sales reps educating prospective clients.
(Privately Held; Medical Devices industry)
January 1994 — November 1998 (4 years 11 months)
After MasPar became Neovista, continued to provide hardware and software technical support to our MasPar customer base and system administration support for our internal systems. Also served as the software build administrator for the company’s new decision support software suite. Took the lead position in creating and operating proof of concept project using our decision support suite for extracting business intelligence for several clients. Created scripting tools for extracting, converting and scrubbing clients’ data to work with our UNIX based software tools. Maintained several client databases on our storage servers during the initial tests of the service, eventually spinning off the project as separate consulting services. Headed the Y2K testing strategy and process design, verifying and qualifying the company’s products and internal systems before year 2000.
(Computer Hardware industry)
January 1994 — November 1998 (4 years 11 months)
Provided technical support for MasPar Parallel Processing systems and Storage Disk Array. Extensively used the telephone for diagnosing, debugging and implementing solutions for our clients nationwide. Traveled to client sites when performing installations, hardware replacements and system upgrades. Used testing background to install and test early business intelligence tools from Business Objects and Brio Corp., interfacing them to our proprietary database. When not performing onsite client visits or assisting clients over the telephone, performed system administration for in house DEC Alpha, Sun, and HP UNIX servers. In addition, integrated and maintained our 10 system PC user base into our UNIX environment using third party TCP/IP applications.
Company later became NeoVista and focused on Decision Support tools for the business community.
(Privately Held; Computer Hardware industry)
January 1988 — January 1994 (6 years 1 month)
Hardware design engineer with the I/O engineering team. Designed the subsystem to switch and replicate data stored on a high performance parallel disk system. Later moved to manufacturing and joined the test engineering group. Designed processes to enhance and automate the test coverage for the Connection Machine and DataVault Storage systems before shipping. Also served as a liaison to the Technical Support group, assisting in performing system installations worldwide.
Transitioned to the Technical Product Support group as a Field Technical Support Engineer, providing hardware support for trade shows and managing the customer base on the West Coast and Pacific Rim. Installed and maintained High Performance Computing platforms and parallel storage systems for a variety of clients including NASA Ames, UC Berkeley, and Stanford University.
2006 — 2006
Practitioner , NLP , 1994 — 1995
Bachelor of Science , Electrical Engineering , 1980 — 1985
Home Networking, Personal Development and Training, Computer Storage, PC Construction, Marathon Running, Platform Speaking, Photography, Collecting National Parks, Search Engine Optimization and Marketing
Toastmasters International