
at Insightlink Communications
Greater Los Angeles Area

at Insightlink Communications
Greater Los Angeles Area
Market research professional valued for her customer-service orientation, commitment to finding creative, cost-effective research solutions, project management expertise and ability to translate research into user-friendly language.
Proven results in qualitative market research management as well as a commitment to creating and implementing organizational improvements to impact not just an individual project but a company’s efficiency, overall corporate environment and goals.
Qualitative expert with past exposure to primary and secondary quantitative research.
Excellent client account management skills, multi-tasking abilities and resourcefulness.
Employee satisfaction, employee exit surveys, interviewing and chocolate-tasting
(Human Resources industry)
November 2009 — Present (1 month)
(Human Resources industry)
March 2008 — Present (1 year 9 months)
(Market Research industry)
March 2008 — November 2009 (1 year 9 months)
Research and client services for an HR-oriented survey company created to bring the rigor and discipline of professional marketing research to the field of employee satisfaction.
(Market Research industry)
March 2000 — January 2008 (7 years 11 months)
Served as de facto combination qualitative research manager, account manager, project director, quality assurance manager and office coordinator, as needed. Supervised qualitative research production staff and provided client service for all qualitative research needs.Maintained the quality assurance standards of client deliverables, including that qualitative reports and presentations meet our standards for content, aesthetics and consistency that reinforces our company brand image. Acted as planning and traffic manager for qualitative projects, predicting and scheduling resources based on deadlines, taking into account the multitude of factors that invariably could go wrong and anticipating additional internal and external last-minute client demands that would alter the plan. Conducted in-depth interviewing and Laddering for Fortune 500 companies and other organizations.
(Food Production industry)
2005 — 2006 (1 year )
Helped support my sister's bakery by providing insights into product line, giving me a great excuse to taste yummy stuff and create tasting events. www.essentialchocolate.com
(Public Company; 11-50 employees; Marketing and Advertising industry)
September 1996 — January 2000 (3 years 5 months)
Conducted, analyzed and reported findings from interviews with financial advisers and mutual fund shareholders (including top-producing brokers and high net worth investors) as part of an ongoing syndicated mutual fund sales literature study. Wrote RFPs, secured contract, conducted focus groups and wrote interim reports as part of an economic development grant for the San Fernando Chamber of Commerce. Created and implemented successful recruiting strategies to increase respondent cooperation while significantly reducing costs. Supervised research production staff as interim focus facility manager and provided clients service for all qualitative research needs.
M.A. , Comunications Management , 1994 — 1996
BA , American Studies , 1985 — 1989
Highschool , 1979 — 1985
Elemantary School , 1973 — 1979