Christopher Lappi

Current

Client Technology Officer at Compushare

Past

Independent Professional (Self-employed)
Chief Information Officer at ResMAE Mortgage Corporation
Independent Professional (Self-employed)

SVP, Information Technology at Long Beach Mortgage Corporation (subsidiary of Washington Mutual)

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Education

California State University-Fullerton
Rancho Santiago Community College
Rancho Santiago Community College

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Recommended

14 people have recommended Christopher

Connections

245 connections

Industry

Financial Services

Christopher Lappi’s Summary

Dynamic and highly-accomplished business and technology leader with an outstanding success record of providing hands-on development, implementation and management of business and technology integration, process improvement and operations management to a range of companies. Expertise in developing and implementing long- and short-term business and information technology plans, strategies, processes, architecture and systems. Individual dedicated to leveraging technology to create business solutions contributing to bottom-line company objectives.

* Envisioned and implemented online customer portal generating more than $5.6 billion in production per annum, resulting in over $400 million of annualized revenue potential (approximately 70% of all revenue opportunities).
* Established technology infrastructure and systems enabling annual loan production growth from $1.1 billion to over $3.3 billion in three years.
* Created scalable technology infrastructure and systems supporting growth from 2 employees to over 1,100 across ten nationwide locations in four years, resulting in one of the industry’s lowest cost of operations.
* Developed partnerships with business units by teaming to manage business processes and specifications development for multiple internally developed systems (audit, due diligence, human resources, management reporting, secondary marketing, third-party management, etc.), integrating them with the centralized data warehouse. [ResMAE Mortgage Corporation]
* Implemented enterprise-wide VoIP telephone solution across all locations, significantly reducing long distance charges.
* Established production and hot site data center environments.
* Responsible for creation, implementation, testing and improvement of enterprise disaster recovery and business continuity plans.
* Management team member responsible for IPO sale of corporate division, and later acquisition by Washington Mutual.

Christopher Lappi’s Specialties:

* Executive & Project Management
* Infrastructure Architecture & Integration
* Strategic Planning
* Business & Technology Integration
* Business Process Improvement & Re-engineering
* Staff / HR Leadership & Development
* Business Continuity & Disaster Recovery
* Business Development
* Budgeting & Cost Controls
* Business & Technology Operations

Christopher Lappi’s Experience

Client Technology Officer

Compushare

(Privately Held; 51-200 employees; Information Technology and Services industry)

April 2008 — Present (1 year 8 months)
Independent Professional

Self-employed

(Self-Employed; Information Technology and Services industry)

April 2007 — March 2008 (1 year )

Providing broad base technology, development, business operations and analysis experience.

* Provided enterprise data warehouse and reporting environment scope, high level architecture, business unit interviews and project specifications for a $4.5 billion federal credit union.
* Provided business development, financial modeling and business plan support for regional mortgage lender, demonstrating financial and operational changes needed to return business to profitability.
* Surveyed information management tools for national title insurance company.
* Conducted business process assessment and improvement recommendations for technology consulting and engineering firm.
Chief Information Officer

ResMAE Mortgage Corporation

(Privately Held; 1001-5000 employees; Financial Services industry)

January 2002 — March 2007 (5 years 3 months)

Responsible for alignment and integration of enterprise technologies with business strategies, providing competitive advantages, cost reductions and operational efficiencies. As the Company’s second employee, was instrumental in the early stages of ResMAE’s development establishing corporate infrastructure in accounting, finance, facilities, human resources, payroll, benefits, originations and servicing.

* Envisioned and implemented online customer portal becoming the chief driver of competitive advantage, cost reduction, operational efficiency and customer experience.
* Implemented collocated primary and hot site data center environments utilizing real-time data replication.
* Implemented enterprise-wide VoIP telephone solution.
* Responsible for creation, implementation, testing and improvement of enterprise disaster recovery and business continuity plans.
* Established enterprise Intranet for real-time communication and information distribution.
Independent Professional

Self-employed

(Self-Employed; Information Technology and Services industry)

July 2000 — December 2001 (1 year 6 months)

Provide broad base technology, business operations and analysis experience. Clients include ResMAE Mortgage Corporation (pre-formation) and Park Place Capital Corporation.

* Assisted with startup of nationwide specialty/consumer finance company.
* Implemented thin-client data environment via nationwide ASP host.
* Evaluated, trained and mentored business operations staff.
* Provided implementation and configuration oversight for new loan origination system.
* Created management reporting environment.
SVP, Information Technology

Long Beach Mortgage Corporation (subsidiary of Washington Mutual)

(Public Company; 501-1000 employees; Financial Services industry)

April 1990 — June 2000 (10 years 3 months)

Responsible for managing the support and development of all technology infrastructure and systems.

* Management team member responsible for IPO sale in 1996 and acquisition by Washington Mutual in 1999.
* Established technology infrastructure and systems enabling annual loan production growth from $1.1 billion to over $3.3 billion in three years.
* Built completely new data environment supporting (within budget and IPO-imposed time constraints) over 700 users across 14 nationwide locations.
* Implemented numerous ancillary systems supporting processing, production, operations and back-office functions.
* Coordinated bandwidth management solution reducing circuit expenses over 45%.
* Implemented full-featured call center supporting retail production and loan servicing.
* Managed creation, implementation and successful testing of corporate-wide disaster recovery, business continuity and contingency plans.
* Negotiated 25% reduction in voice communications expenses.

Christopher Lappi’s Education

California State University-Fullerton

BA , Business Administration , 1988 — 1997
Rancho Santiago Community College

AS , Business Administration , 1985 — 1990
Rancho Santiago Community College

AA , Liberal Arts , 1985 — 1990