
Information Technology Leader
Greater Chicago Area

Information Technology Leader
Greater Chicago Area
Experienced Management Executive with success in the strategic management of departments and functional organizations. Proven change leader with extensive background in turning organizations into best-in-class operations. Significant experience in generating bottom line revenue and operating cost reductions.
IT management, IT Development, customer relationships, business intelligence, staff retention, system integration, system consolidation, vendor negotiation, data warehouse, travel services, finanical services, manufacturing, Performance Management Organizational Development Process/Performance Improvements Leadership Development, Strategic planning, resources, budget/P&L, Market positioning, Technology architecture, communication, problem resolution
(Public Company; 10,001 or more employees; FJTSY; Information Technology and Services industry)
January 2006 — October 2008 (2 years 10 months)
Responsible for leading the Business Process Mapping and Business Process Reengineering project for order-to-cash of a large global manufacturing organization.
• Created a value chain and business process map for the organization
• Provided industry Best Practice guidance
• Mapped recommendations for long term change to organizational structure and process
Responsible for leading an assessment of an aged services organization. Managed all aspects of internal and vendor assessment to make recommendations on vendor selection, application portfolio mix, and strategic and tactical direction.
• Created a value chain and business process mapping diagram for the organization
• Researched industry trends/capabilities to determine industry placement of target offerings
• Mapped recommendation for changes to organizational structure and processes
Responsible for remediation and project management for a $1 million marketing and customer relationship management (CRM) system.
(Privately Held; 5001-10,000 employees; Leisure, Travel & Tourism industry)
1999 — 2005 (6 years )
V.P. IT Project and Quality Assurance
Responsible for creation and management of 16 person project and quality team and back office development organization. Functional task include implementing methodologies and service level agreements for 150 person organization and a $10 million plus budget. Extensive duties in maintaining external and internal customer satisfaction and problem and conflict resolution.
V.P. Systems Development
Responsibilities included consolidation of multiple development organizations into single centralized organization managing to a budget of $3.5 million/year. Duties included identification and implementation of significant cost reductions by building efficient quality processes. Managed 35 direct and indirect reports with a span of product lines from customer facing to operational.
Director Core Application Development
(Public Company; 5001-10,000 employees; Financial Services industry)
1997 — 1999 (2 years )
Development/Project Manager ITG (1998 to 1999)
Manage all operations and technology for a new product line from presentation thru implementation. Create and author change control guidelines and service level agreements for web based architectures.
Sr. Database Administrator ITG (1997 to 1998)
Create, deploy, and manage all database systems as pertains to support of call center and credit card marketing operations.
(Public Company; 1001-5000 employees; Paper & Forest Products industry)
1996 — 1997 (1 year )
Sr. Systems Consultant
Evaluate, develop and implement product lines in support of the delivery of business forms and graphics products. Responsible for management of project budgets and deliverables of up to $1 million per project.
(Public Company; 5001-10,000 employees; Financial Services industry)
1995 — 1995 (less than a year)
Manager Software Development
Created department and processes to facilitate the deliverable of a call center based application for the support of a residential mortgage company. Managed 5 direct reports and 8 consultants in support of a $1.4 million budget.
(Public Company; 1001-5000 employees; Paper & Forest Products industry)
1989 — 1995 (6 years )
Sr. Programmer Analyst (1992 to 1995)
Manage all relationships with a graphics services division and provide operation and tactical systems analysis for the core printing and manufacturing group to include warehouses in providing a complete system re-architecture. Lead implementation teams of 7 people thru a 1 year complete system replacement.
Programmer Analyst (1989 to 1992)
Provide operation and tactical systems analysis for the core printing and manufacturing group to include warehouses in providing a complete system re-architecture.