
President and co-founder, Get Satisfaction
San Francisco Bay Area

President and co-founder, Get Satisfaction
San Francisco Bay Area
Lane Becker is co-founder and President of Get Satisfaction, a web startup dedicated to fostering new methods of communication and collaboration between companies and their customers.
Previously, Lane was co-founder of Adaptive Path, a user experience strategy, research, and design consultancy, known for, among other things, coining the technology terms "blog" and "ajax." While with Adaptive Path, Lane ran the consulting business and, as the creator of the New Ventures program, developed strategic partnerships with early-stage startup companies to provide them with long-term support for their product ideation, design, and launch strategies. The New Ventures program has seen successful exits with two of its portfolio companies so far, Sphere and Plazes.
As a consultant specializing in organizational strategy and team development, Lane has worked with companies as varied as NPR, PBS, Princess Cruises, McGraw-Hill, the National Gallery of Art, and the United Nations. As a speaker, Lane has provided training and direction to numerous organizations, including Sun Microsystems, the Bank of America, The Washington Post, Visa, and Cathay Pacific Airlines, as well as speaking at conferences such as O'Reilly's Open Source Conferences, the University of California at Berkeley's Haas School of Business >Play conference, and South by Southwest Interactive.
Product development and product management; partnerships and business development; market strategy; user experience research, strategy, and design; investment fundraising. Compulsively entrepreneurial. Fun at parties.
(Privately Held; 1-10 employees; Internet industry)
January 2007 — Present (1 year 10 months)
Get Satisfaction is a web startup developing tools to foster new methods of communication and collaboration between companies and their customers. Current responsibilities include fundraising, product development, marketing, sales and business development.
(Privately Held; 11-50 employees; Internet industry)
October 2006 — Present (2 years 1 month)
Member, Board of Directors.
(Privately Held; 11-50 employees; Internet industry)
November 2005 — October 2006 (1 year)
Created and ran the "New Ventures" program for Adaptive Path, developing strategic partnerships with early-stage startup companies to provide them with long-term support for their product ideation, design, and launch strategies in exchange for equity.
The New Ventures program came out of our experience with the creation and sale of Measure Map, a weblog analytics tool, which we sold to Google in early 2006.
(Privately Held; 11-50 employees; Internet industry)
March 2001 — November 2005 (4 years 9 months)
Head of consulting and sales for Adaptive Path. Also did strategic design and organizational consulting for companies such as NPR, PBS, Princess Cruises, McGraw-Hill, the National Gallery of Art, and the United Nations.
(Privately Held; 201-500 employees; Internet industry)
November 2000 — March 2001 (5 months)
Business strategy and introductory client relationship development. Worked out of their Austin and Dusseldorf offices for companies such as i2, Dell, and Heidelberg DM.
(Privately Held; 1-10 employees; Internet industry)
January 2000 — September 2000 (9 months)
CEO of a short-lived but enjoyable startup doing early work connecting up website services via XML. Once referred to by my business partner Jesse James Garrett as "the best 2003 idea anybody ever had in 1999."
(Privately Held; 51-200 employees; Internet industry)
September 1998 — September 1999 (1 year 1 month)
(Privately Held; 11-50 employees; Internet industry)
June 1996 — February 1997 (9 months)
BS, Radio-Television-Film, 1991 — 1995
BA, Liberal Arts - Plan II, 1991 — 1995
STIRR