Interaction Designer, User Interface Designer, and Information Architect
Columbus, Ohio Area
Interaction Designer, User Interface Designer, and Information Architect
Columbus, Ohio Area
Lance Osborne is a web design professional with more than 10 years experience in interaction design, user interface design, and information architecture. He also has extensive hands-on experience across all areas of web strategy and production.
Lance has exceptional knowledge of hand-coded (X)HTML and CSS, web standards, accessibility, and usability testing. He is known for developing clean, simple, easy-to-use interfaces that meet business objectives and user needs. Lance also has proven leadership and team-building skills.
Lance has a rare combination of creative and technical expertise with an excellent understanding of how design impacts development (and vice versa).
accessibility, hand-coded (X)HTML and CSS, information architecture, interaction design, prototyping, simplicity, training, usability testing, use cases, user interface design, web standards, wireframing
(Design industry)
June 1997 — Present (11 years 4 months)
Provide communication design solutions for independent professionals, small and medium-sized companies, and cultural institutions.
Clients include Attaché, Battelle for Kids, Buggyworks Residential Lofts, CAM Design, Ecohouse, Darby House, FarmBarn Art Co., JPMorgan Chase, and Red Minnow.
(Design industry)
January 2008 — August 2008 (8 months)
Established CSCA's presence on social networking sites (Facebook, Flickr, Google Calendar, and LinkedIn), increasing membership and enabling online interaction between members.
(Non-Profit; 501-1000 employees; Management Consulting industry)
July 2008 — August 2008 (2 months)
As Senior Interaction Designer at McGraw-Hill Education: Developed business rules, use cases, and wireframes for a Learning Management System (LMS) that provides access to online learning services for administrators, teachers, students, and parents.
(Non-Profit; 11-50 employees; Design industry)
May 2008 — May 2008 (1 month)
Provided professional feedback on portfolio samples to graduating students from five regional universities (Columbus College of Art & Design, The Ohio State University, Ohio University, Otterbein College, and School of Advertising Art). In one-on-one sessions, discussed the transition from school to the visual communication profession.
(Non-Profit; 1001-5000 employees; Libraries industry)
February 2006 — February 2008 (2 years 1 month)
Designed information architecture for a library and social networking platform through high-fidelity wireframes and mockups that conceptualized design strategies.
Defined detailed personas representative of different user types that were used to guide feature, interaction, and visual design directions.
Conducted field studies and interviews at local academic libraries to understand users’ behavior and approach to tasks.
Performed heuristic evaluations using web-based prototypes to identify opportunities for design improvements.
Created interfaces and navigation systems with a user-centered design philosophy, resulting in web sites that allowed visitors with varying degrees of experience to perform tasks easily and efficiently.
Worked with writers and developers to rapidly adapt user interfaces to internationalization needs and multilingual capabilities.
Conceptualized and designed HTML templates for online advertising and email marketing campaigns.
(Non-Profit; 11-50 employees; Design industry)
January 2007 — December 2007 (1 year)
Built user interface for CSCA's web site using a dynamic publishing environment and database.
(Non-Profit; 1001-5000 employees; Libraries industry)
February 2001 — February 2006 (5 years 1 month)
Coordinated with project managers and cross-functional teams to translate functional requirements into interactive prototypes that met business goals and objectives.
Provided HTML mockups and blueprints to technical developers for integration into application code.
Implemented W3C Web Content Accessibility Guidelines to produce Section 508 compliant web sites that were accessible to visitors with disabilities. Wrote clean and versatile W3C standards-compliant markup and CSS.
Developed and maintained information design for site and page templates using a system of modular files within a content management system (CMS).
Improved the ranking of web pages in search engines by using various search engine optimization (SEO) techniques.
Presented a training session to Marketing staff on content syndication that introduced the uses of RSS to extend OCLC’s site readership and increase site traffic.
(Non-Profit; 11-50 employees; Information Services industry)
March 1999 — February 2006 (7 years)
Designed the DCMI visual brand identity and logo. Oversaw development of style guides and ensured consistent implementation for all deliverables and programs.
Created and maintained web pages to attain compliance with functional demands, project enhancements, and user interface requirements.
(Non-Profit; 1001-5000 employees; Libraries industry)
June 1998 — February 2001 (2 years 9 months)
Managed the creative direction of corporate intranets, extranets, and online applications and ensured consistency in their visual presentation.
Provided graphic design for electronically published documentation and promotional materials.
Established and taught an instructional hands-on Dreamweaver course to employees.
Created and distributed customized extensions that added new and enhanced web page creation capabilities to Dreamweaver.
Produced style guides for internal staff and global affiliates to ensure a consistent execution of brand and identity across all customer-facing documentation, web site, and marketing collateral.
Led the migration of editing environments from FrontPage to Dreamweaver, promoting the production of standards compliant HTML code.
(Public Company; Internet industry)
June 1996 — February 1998 (1 year 9 months)
Edited, reorganized, and converted printed technical training material into PDF files, improving distribution effectiveness and reducing expenses.
Wrote and published a reference manual about online technical issues on the Macintosh platform for new and existing service representatives.
Produced step-by-step visual guides for online communication forums, facilitating product set-up and troubleshooting for members.
Authored and designed a training web site for CompuServe connectivity on Apple computers, resulting in an easily accessible resource utilized by associates worldwide.
(Public Company; Insurance industry)
August 1994 — December 1995 (1 year 5 months)
Prepared files for preflight, communicating directly with in-house print staff to ensure quality through all phases of the production process.
Delivered timely updates to affiliate offices by taping and editing a monthly video newsletter that focused on issues of interest and highlighted changes to The Fund's services.
Lead the company's implementation of computer presentations, improving visual communication to potential clients.
Bachelor of Fine Arts, Fine Arts, Photography, 1986 — 1994
Undergraduate GPA: 3.6 / 4.0
architecture, art, cycling, documentaries, European travel, fatherhood, fine art, foreign cinema, historic Columbus, modern furniture, museums, racquetball, simplicity
AIGA Cincinnati, Columbus Society of Communicating Arts (CSCA), The Information Architecture Institute (IAI), Interaction Design Association (IxDA)
CCAD Fine Arts Division Scholarship, 1989-1990
CCAD Foundation Scholarship, 1987-1988
National Scholarship Competition, 1986