Public Sector Consultant at IBM
Washington D.C. Metro Area
Public Sector Consultant at IBM
Washington D.C. Metro Area
IT Solutions Facilitator with over seven years of comprehensive professional experience evaluating, implementing, and administrating computing solutions that include Web site programming and hosting, technical cost/benefit analyses, public relations, marking services, and onsite user support and training. Skilled at effectively communicating technical information to non-technical end users. Successful in both team-based and independent work environments.
* Project Management
* IT Support
* Consultative Selling
* Network Administration
* Liaison Roles
* Programming
* Team Initiatives
* System Upgrades
* Troubleshooting
* Documentation
* Training
* Office Operations
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
June 2007 — Present (2 years 2 months)
(Self-Employed; 1-10 employees; Information Technology and Services industry)
November 2003 — Present (5 years 9 months)
* Manage a profitable Web application development and IT Consulting cooperative firm.
* Control all client interactions to maintain high quality assurance.
* Recruit and Manage on and off-site programmers to ensure optimum efficiency and effectiveness.
* Personalize technical support with on-site accessibility; rapid response; and software, hardware & peripheral repair and maintenance.
* Design and implement training courses and documentation to expedite online experience for end-users.
BS , Management , 2005 — 2007
PMI Project Management Institute: worlds foremost advocate for the project management profession [www.pmi.org],
PMI Washington DC Chapter [http://www.pmiwdc.org],
PMI eBusiness Specific Interest Group [http://www.pmiebsig.org],
Independent Computer Consultants Association (ICCA) [www.icca.org],
Capital Area.Net Users Group,
Freemasons,
Scottish Rite 32°,
FBI InfraGuard (2002-2004),
Charlotte IT Professionals Group (2000-2003),