Santosh Iyer

Current

Client Relationship Manager at 22by7 Solutions Pvt Ltd

Past

Project Coordinator Team Beta at 22by7 Solutions Pvt Ltd
CCC at AOL
HOD Computer Science at Dr Graham's Homes Kalimpong

Examinations Head at Aptech
HOD Computer Science Department at St Pauls School Darjeeling
HOD Computer Science Department at Birla Public School, Pilani

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3 more...

Education

Sikkim Manipal University of Health, Medical and Technological Sciences
Karnatak University
Gogte College of Commerce

St. Paul's High School Belgaum

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1 more...

Recommended

10 people have recommended Santosh

Connections

125 connections

Industry

Computer & Network Security

Websites

Santosh Iyer’s Summary

An experience of more than a DECADE in the I.T. Training industry,has helped me successfully mentor a lot of people into doing their best. Continuing this streak, I am currently mentoring and leading the software development team at 22by7 Solutions Bangalore.

We are primarily into developing .Net based Web applications with special focus on Quality Management Systems and B2B applications like Vendor Management Systems. We also are a very formidable force in the Network Security Solutions, Data Storage Solutions domain.

Our clients repose complete faith in our abilities since we are vendor neutral and possess the technical finesse on almost all the major products in these domains.

Santosh Iyer’s Specialties:

Customer focused.
Demonstrated professionalism interacting with all levels of management
Excellent negotiation and influencing skills
Ability to effectively prioritize and escalate customer issues
Propensity for hard work, and an ability to perform different roles as required
Excel in communication and writing skills including executive level communication
Display leadership qualities and work well with others.Efficient time management skills.Detailed, organized, and results oriented

Santosh Iyer’s Experience

Client Relationship Manager

22by7 Solutions Pvt Ltd

(Information Technology and Services industry)

May 2008 — Present (1 year 3 months)

Manage high visibility and strategic accounts and ensure 100% customer satisfaction and success.
Control scope and schedule with our customers to ensure an on time and on budget deployment thereby generating references to help get in more projects.
Develop and execute plans to address customer satisfaction gaps
Provide proactive best practice guidance to the customer's steering board, project and management teams.
Balance the support of multiple customer deployments at one time
Resolve deployment related issues impacting the customer's use of the products developed. Advocate customer's priorities internally.
Orient and train new staff to the solution and the deployment process
Lead the development of the deployment processes and supporting tools
Serve as an escalation point of contact for product and service issues
Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base
Project Coordinator Team Beta

22by7 Solutions Pvt Ltd

(Information Technology and Services industry)

May 2007 — May 2008 (1 year 1 month)

Requirements Gathering and Analysis.
System Design and Architecture
Mentoring the software Development Team
Liasioning with clients and other vendors
Complete Project management Life Cycle.
Responsible for developing and implementing a proper Workflow in the department.
Budgeting
CCC

AOL

(Public Company; 10,001 or more employees; TWX; Internet industry)

March 2005 — April 2007 (2 years 2 months)

Technical Support Consultant.
HOD Computer Science

Dr Graham's Homes Kalimpong

(Education Management industry)

August 2003 — March 2005 (1 year 8 months)

Teaching computer science as per syllabi proscribed by ICSE board.
Overseeing the implementation of the office automation project in the school.
Examinations Head

Aptech

(Public Company; Information Technology and Services industry)

July 2000 — July 2003 (3 years 1 month)

Imparting Training in the higher end courses.
Training fellow faculty members
Corporate Training
Overseeing the Examination processs.
Faculty Certification.
HOD Computer Science Department

St Pauls School Darjeeling

(Education Management industry)

September 1999 — July 2000 (11 months)

Teaching Computer Science as per the syllabi prescribed by the ICSE Board.
HOD Computer Science Department

Birla Public School, Pilani

(Education Management industry)

August 1995 — August 1999 (4 years 1 month)

Teaching the subject as per syllabi detailed by the CBSE Board.

Santosh Iyer’s Education

Sikkim Manipal University of Health, Medical and Technological Sciences

M.Sc , E-Business , 2002 — 2004
Karnatak University

1992 — 1995
Gogte College of Commerce

B.Com , 1992 — 1995
St. Paul's High School Belgaum

1989 — 1990