Information Technology and Services Professional
Greater Los Angeles Area
Information Technology and Services Professional
Greater Los Angeles Area
Configuring, upgrading and maintaining Intel, AMD and Macintosh hardware including servers and drive technology such as: RAID, IDE, SATA, SAS, and SCSI. Core experience and certifications gained as warranty repair technician include: A+, Toshiba, and HP.
Configuring, upgrading and maintaining Windows, Macintosh, and Linux operating system software including: Vista, XP, Server 2003, 2000, NT, 9X, DOS, OSX, MacOS, Fedora, and Red Hat. I’m an expert at resolving driver and hardware compatibility issues. Supporting business applications including: Exchange, Office, Internet Explorer, Firefox, Palm Desktop, Adobe graphic applications, MySQL, and ODBC based applications.
Designing and implementing local, wide area, and wireless networks. Upgrading and maintaining network hardware such as switches, routers, fiber, and twisted pair from manufacturers like: Cisco, HP, Linksys, Dell, and Asante. Expert at troubleshooting network connectivity issues from the desktop to the data center. I am certified in fiber termination by Leviton.
Maintaining and securing information in strict accordance with company set guidelines including HIPAA and DOD. Complete understanding of user access levels in Active Directory, Windows, Unix, and Novell based systems. Firewall, VPN and Remote Access hardware and software such as: Cisco, HP, PGP, SecureID, PC Anywhere, and VNC. Ability to secure systems from outside attacks such as: flooding, denial of service, port scanning, spoofing, etc.
Understanding and communicating complex customer support issues in order to solve problems quickly and efficiently. Maintain a high level of customer satisfaction while achieving objectives and meeting service level agreements. Work as a mediator often settling issues between the customer and development.
Microsoft Certified Professional (MCP)
IBM Professional Server Specialist
A+ Hardware and Software Certification
Leviton Fiber Termination Certification
computers and electronic systems, rally racing, amateur radio, music, skiing
California Rally Series Competitor Liaison, South Orange Amateur Radio Association Member