
Creative at Apple
Des Moines, Iowa Area

Creative at Apple
Des Moines, Iowa Area
Software trainer in a wide variety of Apple applications (consumer to professional). Background in troubleshooting hardware/software/network issues for both consumers and businesses as well as systems management. Consulting projects include relational database design and graphic arts work.
Interested in developing/managing technical training programs for both group and self-based learners. Always interested in systems management.
systems management, pre-press, training, workflow management, DVD Studio Pro, Motion
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
January 2006 — Present (3 years 11 months)
Trained customers on various Apple software and hardware including third-party products e.g. FileMaker Pro, Bento, Adobe Photoshop, Illustrator, InDesign, Microsoft Office, etc.
Facilitated internal coworker training.
Gathered data from various reports to determine customer demands.
Created an internal wiki to help store coworkers keep up to date on store issues and procedures.
Assist in managing store workshops.
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
January 2006 — Present (3 years 11 months)
(Public Company; 10,001 or more employees; AAPL; Retail industry)
January 2006 — Present (3 years 11 months)
(Printing industry)
January 2005 — February 2006 (1 year 2 months)
Performed systems management for all networked devices
Used my talents as a graphic artist to communicate customers needs on various substrates.
Prepared projects for press and short-run color and black & white output.
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
October 2004 — December 2005 (1 year 3 months)
1999 — 2004
rowing, graphic arts, project management, learning new technology/methods, PHP, MySQL.
Des Moines Rowing Club (2006-Present)
Apple Pro Certifications in Motion & DVD Studio Pro