User Experience at Lifetouch
Greater Minneapolis-St. Paul Area
User Experience at Lifetouch
Greater Minneapolis-St. Paul Area
Research & Strategy
- Primary research (e.g., focus groups, 1:1 interviews)
- Secondary research (e.g., industry landscape)
- Marketing planning
- Persona development
- Competitive analysis
- Usability testing
Web Analytics
- Omniture, WebTrends, Google Analytics, Unica, Fireclick
- Tracking requirements
- Reporting, analysis & actionable insights
Information Architecture
- Card sorting
- Site maps
- Wireframes
- Task flows
- Use cases
Search Marketing
- Search engine optimization
- Pay-per-click advertising
- Social media marketing
Formulate target-right strategies for the best possible brand and website experiences.
(Privately Held; Photography industry)
September 2009 — Present (3 months)
(Internet industry)
June 2007 — September 2009 (2 years 4 months)
Partial client list: 3M, Bellisio Foods, Deluxe, General Mills, Mall of America, Mayo Clinic, Metro Transit, National Pork Board, Polaris, Saint Mary's University, Securian/Minnesota Life, UnitedHealth Group, Washington Scholarship Coalition, Wipfli
- Developed ROI-driven interactive strategies.
- Conducted primary user research via focus groups, in-person / phone interviews, surveys, card sorts, etc.
- Worked with clients to identify success measures, then developed customized dashboards to efficiently communicate KPIs. Analyzed inputs across various data sources to uncover and prioritize actionable insights.
- Created information architecture deliverables and planning tools: site maps, wireframes, use cases, task flows, business requirements and user personas.
- Planned and facilitated prototype and usability tests.
- Created and implemented SEO strategies. Led SEO education / hands-on training for clients.
- Wrote white papers and best practices documents (e.g., social media policy, measuring social media, campaign and user tracking, content strategy, Section 508, Web analytics process, mobile design).
- Participated in Search Marketing Panel with Google, Forrester Research, 3M and Gage.
(Public Company; HD; Retail industry)
January 2000 — May 2007 (7 years 5 months)
Oversaw website/e-mail newsletter design, copy, search engine optimization, 30,000-SKU online product catalog and overall user experience for HomeDecorators.com. Conducted usability tests, designed wireframes and task flows, crafted business development requirements, and led online creative & production teams. Worked closely with merchandising, development, operations and brand teams.
(Public Company; Public Relations and Communications industry)
August 1997 — September 1999 (2 years 2 months)
Wrote and produced weekly internal publications for retail associates. Editor of biweekly company newsletter; developed and edited stories.
(Marketing and Advertising industry)
January 1996 — August 1996 (8 months)
Wrote and produced marketing materials for sales representatives.
Minnesota Interactive Marketing Association (MIMA)