
Director, IT Marketing and Customer Engineering
Indianapolis, Indiana Area

Director, IT Marketing and Customer Engineering
Indianapolis, Indiana Area
Over 20 years of experience in various Business and Information Technology leadership roles.
• Strategically focused while managing the day-to-day responsibilities of personnel, operations, financials, and program/project initiatives.
• Proven leader, mentor, and coach of a variety of globally dispersed and diverse individual contributors and teams.
• Point person for directing complex projects from conception to fully operational status.
• Excellent analytical skills with the ability to proactively recognize issues and to develop solutions & processes/programs to exceed expectations.
• Outstanding written and verbal skills with the ability to present to senior management and influence and gain the confidence of both internal and external customers.
Industries
• Automotive, Manufacturing, Pharmaceutical, Travel & Leisure, Education (Education Management, Higher Education), Financial Services (Banking, Insurance), Consulting Services (including Big 4), Information Technology and Services (Infrastructure, Custom Application, COTS), Marketing.
Areas of Expertise
• Project/Program Management
• Global/Enterprise-Wide Implementations
• Personnel Management/Development
• Business Process Improvement
• Software/Package Selection and Deployment
• Product Development
(Public Company; 10,001 or more employees; CMI; Automotive industry)
May 2006 — Present (3 years 3 months)
In support of Marketing, Sales and Customer Engineering Business Processes:
• Based upon corporate business drivers, direct the definition and implementation of business applications and technology architecture.
• Develop a team culture of innovation, focusing on recommendations and results.
• Provide oversight to strategic Enterprise Programs to ensure delivery against program and strategic objectives.
• Provide leadership in building organizational capabilities by identifying needs or gaps, creating a plan to close gaps, and ensuring plan execution.
• Manage multiple workstreams/projects that contribute to the overall CRM solution
• Coordinate development of annual operating budget and capital project plans for people, process, and tools globally.
(Public Company; 10,001 or more employees; EBAY; Consumer Services industry)
December 1999 — December 2007 (8 years 1 month)
Epinions.com helps consumers make informed buying decisions. It is a premier source for unbiased advice, personalized recommendations, and comparative shopping.
Expert
• Review Music-related consumer products
• Work with the Category Manager to recruit new members interested in writing music-related reviews.
• Work with peer expert group to ensure that music-related products are reviewed and rated across varied genres.
Top Reviewer
• Write in-depth product reviews and advice pieces in the areas of Beauty, Kids & Family, Music, Movies, Online Stores & Services, and Personal Finance.
Editor/Advisor
• Assistant new contributors in navigating site, integrating into existing community social network, and interpreting/understanding submissions and rating policies.
(Privately Held; 51-200 employees; Publishing industry)
November 2006 — June 2007 (8 months)
Provide feedback on beauty and skincare products for daily blog.
(Privately Held; 10,001 or more employees; Management Consulting industry)
2005 — 2006 (1 year)
Worked with companies in a project / program / portfolio management capacity ; Assessed and implemented various process improvement programs in companies with varying levels of maturity and change leadership authority; Evaluated and recommended changes to existing resource structures including compensation, job descriptions, key performance measurements/indicators, and job training.
(Public Company; 10,001 or more employees; CEN; Leisure, Travel & Tourism industry)
2002 — 2005 (3 years)
(Public Company; 501-1000 employees; Management Consulting industry)
1998 — 2002 (4 years)
(Privately Held; 201-500 employees; Information Technology and Services industry)
1998 — 2002 (4 years)
(Public Company; 10,001 or more employees; Insurance industry)
January 1998 — November 1998 (11 months)
(Public Company; 5001-10,000 employees; Financial Services industry)
1994 — 1998 (4 years)
(Non-Profit; 1001-5000 employees; Financial Services industry)
1994 — 1998 (4 years)
(Information Technology and Services industry)
1992 — 1994 (2 years)
(Information Technology and Services industry)
1985 — 1992 (7 years)
Law, Policy Studies 1994 — 1998
Volunteered for child advocacy responsibilities; Tutored elementary school children in underpriviledge/underserved school districts; Created literature and brochures for Child Abuse Awareness programs.
M.S. , Education , 1992 — 1994
• College Goal Sunday, Co-Spokesperson with NFL Player, Bill Brooks.
• Appointed as member of Commission for Higher Education by Governor Bayh.
• Appointed as a member of State Student Assistance Commission of Indiana by Governor Bayh.
B.G.S. , Liberal Arts , 1985 — 1992
• Student Body President
• Vice President, Legislative
• Senator
A.A.S. , Organizational Leadership & Supervision , 1985 — 1991
Volunteered in literacy and homeless efforts; participated in women's studies cultural programs; Organized breakfast with Santa program; Served on committe - Toys for Tots.
Professional: Portfolio Management, Career Development, Organizational Change Leadership, Product Development, Human Behavior. Personal: Family, Music, Reading, Landscaping, Shopping.
AAIM
UPAA
Project Management Institute
Enterprise Content Management (ECM) Certified (2008)
PMP Certified (1999)
LOMA Certified AAS (1998)
LOMA Certified CS (1998)