Kristina Frazier-Henry, PMP

Current

Volunteer - Mentor at In2Books
Director at Cummins, Inc

Past

Board of Advisors at Interwoven
Freelance Contributor, Top Reviewer, Advisor, & Expert at Epinions
Freelance Contributor at Sandow Media Publications

Sr. Consultant at PriceWaterhouse Coopers
Director, Global Technology Group at RCI
Program Manager at Inrange Consulting
Consultant Manager at ONEX
Manager, Annuity Projects at Conseco
Sr. Business Systems Analyst at USA Group
Graduate Intern, Student Affairs Administration at Indiana University
Sr. Production Control Consultant at Lincoln National Corporation

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Education

Indiana University Bloomington
Indiana University-Purdue University at Indianapolis
Indiana University-Purdue University at Fort Wayne

Indiana University-Purdue University at Fort Wayne

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1 more...

Recommended

28 people have recommended Kristina

Connections

500+ connections

Industry

Automotive

Kristina Frazier-Henry, PMP’s Summary

Over 20 years of experience in various Business and Information Technology leadership roles.

• Strategically focused while managing the day-to-day responsibilities of personnel, operations, financials, and program/project initiatives.

• Proven leader, mentor, and coach of a variety of globally dispersed and diverse individual contributors and teams.

• Point person for directing complex projects from conception to fully operational status.

• Excellent analytical skills with the ability to proactively recognize issues and to develop solutions & processes/programs to exceed expectations.

• Outstanding written and verbal skills with the ability to present to senior management and influence and gain the confidence of both internal and external customers.

Industries
• Automotive, Manufacturing, Pharmaceutical, Travel & Leisure, Education (Education Management, Higher Education), Financial Services (Banking, Insurance), Consulting Services (including Big 4), Information Technology and Services (Infrastructure, Custom Application, COTS), Marketing.

Kristina Frazier-Henry, PMP’s Specialties:

Areas of Expertise
• Project/Program Management
• Global/Enterprise-Wide Implementations
• Personnel Management/Development
• Business Process Improvement
• Software/Package Selection and Deployment
• Product Development

Kristina Frazier-Henry, PMP’s Experience

Volunteer - Mentor

In2Books

(Non-Profit; E-Learning industry)

June 2009 — Present (6 months)

The In2Books program enables a community of learners - students, educators, families, community organizations, corporations, and mentors - with its intriguing collaborative learning experiences and thought-provoking books. By reading, writing, and thinking about the same books and using related In2Books resources, this continuous support network develops intellectual relationships that challenge and motivate students. At the same time, students gain insight into how adults think about books and express ideas, and learn about diverse interests, points of view and career choices.
Director

Cummins, Inc

(Public Company; 10,001 or more employees; CMI; Automotive industry)

May 2006 — Present (3 years 7 months)

In support of Marketing, Sales and Customer Engineering Business Processes:

• Based upon corporate business drivers, direct the definition and implementation of business applications and technology architecture.

• Develop a team culture of innovation, focusing on recommendations and results.

• Provide oversight to strategic Enterprise Programs to ensure delivery against program and strategic objectives.

• Provide leadership in building organizational capabilities by identifying needs or gaps, creating a plan to close gaps, and ensuring plan execution.

• Manage multiple workstreams/projects that contribute to the overall CRM solution

• Coordinate development of annual operating budget and capital project plans for people, process, and tools globally.
Board of Advisors

Interwoven

(Public Company; IWOV; Computer Software industry)

January 2007 — May 2009 (2 years 5 months)
Freelance Contributor, Top Reviewer, Advisor, & Expert

Epinions

(Public Company; 10,001 or more employees; EBAY; Consumer Services industry)

December 1999 — December 2007 (8 years 1 month)

Epinions.com helps consumers make informed buying decisions. It is a premier source for unbiased advice, personalized recommendations, and comparative shopping.

Expert
• Review Music-related consumer products
• Work with the Category Manager to recruit new members interested in writing music-related reviews.
• Work with peer expert group to ensure that music-related products are reviewed and rated across varied genres.

Top Reviewer
• Write in-depth product reviews and advice pieces in the areas of Beauty, Kids & Family, Music, Movies, Online Stores & Services, and Personal Finance.

Editor/Advisor
• Assistant new contributors in navigating site, integrating into existing community social network, and interpreting/understanding submissions and rating policies.
Freelance Contributor

Sandow Media Publications

(Privately Held; 51-200 employees; Publishing industry)

November 2006 — June 2007 (8 months)

Provide feedback on beauty and skincare products for daily blog.
Sr. Consultant

PriceWaterhouse Coopers

(Partnership; Accounting industry)

2005 — 2006 (1 year )

Served as a Subject Matter Expert and Thought Leader in the areas of Portfolio, Program, and Project Management disciplines for the Health Care and Pharma Advisory Group.

Provided innovative business recommendations and consulting services to Senior Leaders within the firm and assisted in the implementation of enterprise-wide improvements, process enhancements and strategic solutions to support the growth of the practice.

Provided sales support by attending sales calls and delivering sales presentations, as requested.

Developed client relationships with client staff and executive sponsors at project site while managing client expectations and maintaining project profitability.
Director, Global Technology Group

RCI

(Privately Held; WYN; Human Resources industry)

2002 — 2005 (3 years )

Accountable for Portfolio/Program/Project management activities within the Global Technology Group (GTG), including establishing best practices, overseeing the day-to-day activities of the program and project managers, validating that new initiatives met corporate objectives prior to entering portfolio groupings (including ROI calculations), and ensuring that infrastructure and application projects came in on schedule and budget and within acceptable quality guidelines.

Established an Enterprise Portfolio/Program/Project Management Office from scratch - this included designing an organizational structure to support the company's business model, writing job descriptions, interviewing/negotiating/hiring administrative/professional/management personnel, designing project management and systems development life cycle methodologies and the associated forms/templates/processes to support them, and establishing baseline maturity metrics.

Was asked by the CEO and CIO to take on the responsibility as Program Director for the company's CRM Implementation. This multi-million dollar initiative included over 300 resources (including the use of personnel acquired through our outsourcing model), the business functionality of marketing, sales, and call center, and the implementation of brand new, technology involving application layers, middleware, and infrastructure.
Program Manager

Inrange Consulting

(Public Company; ZANE; Information Technology and Services industry)

1998 — 2002 (4 years )

For a Fortune 100 Pharmaceutical Corporation, managed, planned, and implemented various programs/projects in a FDA regulated environment. Initiatives included complete Infrastructure systems replacement (Hardware, Software, O/S), Package Assessment, Procurement and Implementation, Process Improvement (CMMi and ITIL), and Custom Software Modifications.

Drove the vendor and package selection process for a series of infrastructure and application related business needs. Worked with business analysts to create as-is and to-be business models for the help desk, tier 2/tier 3, configuration management, asset management, and client server teams. Worked with validation team to establish criteria for prototype testing. Assisted procurement with vendor negotiation for selected applications, ensuring that licensing and support challenges were addressed through appropriate SLA's.

Created project and business roadmap to merge two different process methodologies (CMMi and ITIL) for implementation purposes. Served as the Quality Assurance Manager, reviewing deliverables and test results for adherence to frameworks/roadmap. Provided coaching and mentoring to client project managers in the areas of organizational change management, risk management, and rollout/implementation.

Oversaw the Global Windows 2000 desktop/os, network, and server environment initiatives, including directly and indirectly managing up to 100 resources and a multi- million dollar budget. Ensured that program dependencies were managed and communicated/escalated to Global Steering Committee. Ensured that the program adhered to the company's qualification and validation standards.
Consultant Manager

ONEX

(Privately Held; Venture Capital & Private Equity industry)

1998 — 2002 (4 years )

Spear-headed the design and implementation of the organizational structure for a staff augmentation arm of a start-up consulting company. Company grew to 200 consultants in a one year period of time.

Collaborated with management to develop and implement staffing plans. Screened, hired, and terminated IT and Financial/Accounting resources. Developed and maintained selection criteria, consisted with overall business strategy. Lead the development and implementation of a talent management database that tracked succession planning, identified skill gaps, and created a schedule of talent movement for key roles.

Developed and implemented a performance management process and curriculum road maps to assist in the career development of the IT and Accounting consultants. Oversaw the change management program to train employees and facilitate implementation of new business policies and procedures.

Managed team members’ performance including preparation and presentation of performance reviews, salary/pay administration, and disciplinary action for direct reports. Determined, approved, and coordinated training required for team member development.

Counseled staff augmentation consultants in areas of company policies, disciplinary matters, compensation issues, and skills development.

Assisted in the development of a company-wide recognition program, aimed at recognizing achievement, reducing turnover, and increasing retention.

Worked closely with the Business Development personnel to match consultants with available opportunities. Served as a Quality Assurance Manager, reviewing project deliverables prior to submission to the client. Ensured that company objectives and related deadlines for internal initiatives were consistently met.
Manager, Annuity Projects

Conseco

(Public Company; CNO; Insurance industry)

January 1998 — November 1998 (11 months)

Managed the daily responsibilities of the Project Managers, Coordinators, and Analysts.

Oversaw the implementation of large programs, including product development and Year 2000, within the Annuity, IT, and Insurance Operations Business areas.

Facilitated JAD sessions with Project Sponsors and Key Stakeholders.

Oversaw and/or completed all start-up project deliverables including project plan, charter, budget, and status reporting for annuity/new business department.

Utilizing company's Product Development Lifecycle, oversaw and/or designed product workflows and architectures in order to support new annuity offerings.

Defined and/or guided the end-to-end development process for assigned products, collaborating with functional/technical groups to execute on release criteria and roll-out schedules.

Accountable for the hiring, coaching, and employee development of twelve exempt employees.
Sr. Business Systems Analyst

USA Group

(Financial Services industry)

1994 — 1998 (4 years )

Performed process analysis and project management responsibilities for strategic and enterprise-wide projects related to operational efficiency, customer satisfaction, and profitability.

Managed the daily responsibilities of assigned projects and personnel.

Utilized E&Y Navigator Methodology to assess, design, and implement a custom application supporting over 79 million records.

Documented project start-up deliverables including project plan, charter, budget, and status reporting. Worked with several levels of management to ensure that high-level business objectives were being met with new system design.

Worked with the Marketing Department to establish external business requirements by visiting colleges and universities, lenders, and loan servicers. Served as IT liaison during the development and piloting of application.

Completed formal gap analysis of application with business requirements. Developed current business process flows. Identified future requirements based upon the direction of the industry.

Designed conversion mapping documents between multiple platforms/systems that touched various business areas, applications, and vendor support structures. Led a user team that identified, researched, and corrected more than 14 million data integrity errors over three different databases. Oversaw the conversion of 25 years of historical data.
Graduate Intern, Student Affairs Administration

Indiana University

(Educational Institution; Higher Education industry)

1992 — 1994 (2 years )

Under the direction and guidance of the Vice President for Student Services, coordinated, planned, and managed activities related to Financial Aid, Student Services Systems, Career Services, and Admissions.

For the Financial Aid Department, implemented processes to ensure that all students were properly packaged in a timely manner and in accordance with fund regulations/guidelines. Worked with Director to reconcile various financial aid programs including, but not limited to, Title IV funds, state grant funds, alternative loans, and corporate programs. Served as central point of contact for managing 3rd party processes including those imposed by Federal and State Government entities.

Selected as State of Indiana, College Goal Sunday Spokesperson, and traveled around the state with Indianapolis Colts member, Bill Brooks, delivering the importance of college and financial aid applications to high school seniors.

For the Student Services Systems, served as the business liaison to IT and approved/signed-off on application change / implementations. Performed business and technical analysis for system upgrades/implementations. Documented business requirements for assigned student services groups.

For Career Services, planned and facilitated undergraduate-level Career Planning course for freshman, sophomore, and returning adult students.

For Admissions, planned and facilitated high school recruiting programs. Worked with Assistant Directors to meet recruiting goals and objectives. Followed-up with prospective students, answering their questions about Indiana University and college in general.
Sr. Production Control Consultant

Lincoln National Corporation

(Information Technology and Services industry)

1985 — 1992 (7 years )

Facilitated the creation of the organization's Business Continuity Plan (BCP). Worked with IT and external vendors to ensure that appropriate Disaster Recovery plans and Service Level Agreements were in place to support BCP. Conducted multiple pilots of BCP/DR to ensure compliance to organization's goals and objectives.

Managed a project to convert paper documentation (i.e. claims, correspondence, and checks) to an electronic, documentation/imaging system. Participated in gathering business requirements, creating RFP, and evaluating and selecting vendors and applications. Worked with department leads to create organizational change management and training plan. Documented project management deliverables including project plan, charter, budget, and status reporting. Worked with several levels of management to ensure that high-level business objectives were being met with purchased application.

Participated in driving a data center consolidation project. Analyzed what software, hardware, peripheral and personnel were needed in order to support new business model. Created a charge back system for the data center to use with all of their business lines.

Part of the response team in charge of supporting several mainframe systems including: Great Plains, Life70, APS, and HRSYS from a de-bugging and operational perspective. Managed problems in the production environment through a methodology of identification, research, synthesis, escalation, and resolution.

Accountable for Daily/Weekly/Monthly scheduling of Production processing, verification of completed processing and timely review of documentation instructions for new or modified production procedures. Evaluated daily production schedule to ensure proper utilization of computer resources. Monitored production processing for accuracy and timeliness and restarted aborted procedures.

Kristina Frazier-Henry, PMP’s Education

Indiana University Bloomington

Law, Policy Studies 1994 — 1998

Volunteered for child advocacy responsibilities; Tutored elementary school children in underpriviledge/underserved school districts; Created literature and brochures for Child Abuse Awareness programs.
Indiana University-Purdue University at Indianapolis

M.S. , Education , 1992 — 1994

• College Goal Sunday, Co-Spokesperson with NFL Player, Bill Brooks.

• Appointed as member of Commission for Higher Education by Governor Bayh.

• Appointed as a member of State Student Assistance Commission of Indiana by Governor Bayh.
Indiana University-Purdue University at Fort Wayne

B.G.S. , Liberal Arts , 1985 — 1992

• Student Body President

• Vice President, Legislative

• Senator
Indiana University-Purdue University at Fort Wayne

A.A.S. , Organizational Leadership & Supervision , 1985 — 1991

Volunteered in literacy and homeless efforts; participated in women's studies cultural programs; Organized breakfast with Santa program; Served on committe - Toys for Tots.

Activities and Societies:

Scholarship committee, sociology club.

Additional Information

Kristina Frazier-Henry, PMP’s Interests:

Professional: Portfolio Management, Career Development, Organizational Change Leadership, Product Development, Human Behavior. Personal: Family, Music, Reading, Landscaping, Shopping.