Experienced Customer Relations Personnel
Greater Nashville Area
- Current
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- Senior Customer Care representative at Verizon Wireless
- Past
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- Store Manager at The Shoe Dept.
- Assistant Manager at The Shoe Dept.
- Editor and Staff Writer at Sidelines [student newspaper]
- Server at Cracker Barrel
- Education
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- Middle Tennessee State University
- Heritage High School
- Recommended
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2 people have recommended Kristen - Connections
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22
connections
- Industry
- Public Relations and Communications
- Websites
Kristen Teffeteller’s Summary
I parlay my journalistic interviewing skills with multi-tasking, a naturally helpful demeanor and knowledge of the ever-evolving wireless world into an eight-minute call. As a customer relations/care representative with eight years experience, I am focused on solving issues ranging from technical support, billing/payment questions and innovative solutions to preserving the customer/company relationship.
In June 2008, I presented my knowledge of email and internet accessiblity during company-wide competition. I am a leading representative in the center and have been recognized by several customers as a positive reflection of the company. My Interests include New Media and writing; I would like to combine both with my experience in customer relations for the right position.
I am currently learning new skills needed for data-related positions, such as IT personnel or Internet/e-mail based companies. Beginning September 2008, I have started online pre-courses for the CompTIA A+ certification, which will then lead to any required courses before I take the exam.
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Commendations by some of the customers I have helped thus far:
"Kristen did a great job. [Withheld] said that Kristen was the first and only rep she had spoken with today that even sounded remotely interest in resolving her issue. She said Kristen kept a professional helpful tone and she really appreciated how Kristen treated her on the call."-Emily York, coordinator, 2/2/2008
"I just spoke with one of our customers, Teresa Frank, and she was very complimentary of Kristen. Ms. Frank had called in regarding some overages and a plan change. She has been a VZW customer since 2000, she has called in several times in the past, and she said Kristen really provided a positive experience for her. Please pass along this feedback and have a great day."-Carolyn Hammond, supervisor, 5/21/08
Kristen Teffeteller’s Specialties:
Analysis of issues, billing negotiations, liason between customer and other departments, multi-tasking, HTML, teamwork, patience
Kristen Teffeteller’s Experience
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Senior Customer Care representative
Verizon Wireless
(Public Company; 10,001 or more employees; VZ; Telecommunications industry)
October 2007 — Present (2 years 2 months)
I assist our customers on a wide variety of issues ranging from billing & payments to more complex technical troubleshooting & setup of devices. I also act as a liason between the customer and other departments when necessary. My responsiblities include educating & assisting the customer on the issues while providing a friendly, respectable voice to the Verizon Wireless brand/identity.
Additionally, I have competed in my call center for RockStar, which tested my knowledge and marketing skills on email & internet access for Verizon Wireless customers. -
Store Manager
The Shoe Dept.
(Retail industry)
April 2007 — October 2007 (7 months)
As a new store manager, I literally opened this retail location in Tullahoma, TN. The pre-opening process consisted of interviewing/hiring temporary employees, obtaining tax paperwork & business licenses, unpackaging all freight and assembling the store into the pre-selected floor set.
I personally hired, trained and directed a small staff consisting of five to six employees. All employees including myself were responsible for customer handling, register operations, weekly shipment procedures and day-to-day maintainance. Additionally, my personal duties included scheduling, payroll, sales reports, communications with upper management and inventory audits & orders.
Before resigning, I conditioned my assistant manager to take my position through hands-on practice of the managerial duties. The assistant manager and I worked together, interviewing new employees and selecting potential assistant managers and third keyholders. -
Assistant Manager
The Shoe Dept.
(Retail industry)
July 2004 — April 2007 (2 years 10 months)
I was responsible for opening/closing procedures, customer handling, register operations, weekly shipment procedures and day-to-day maintainance. As assistant manager, my duties included liason between associates and store manager, enacting all directives from management, being on-call at any time and occasionally handling the scheduling & payroll for the manager. Whenever another store needed assistance due to low staff or audits, I would travel up to an hour away from my store to enact the requested tasks.
In January 2007, our store manager resigned; I stepped in as interim store manager until a permanent manager was selected. I began permanently handling the scheduling, payroll and sales reports while maintaining my usual duties during a 52-hour work week. Our permanent store manager began in late February 2007 and I returned to assistant manager until my promotion in April 2007. -
Editor and Staff Writer
Sidelines [student newspaper]
(Newspapers industry)
January 2006 — December 2006 (1 year )
From January-August 2006, I was a staff writer for "Sidelines" and its weekly entertainment tabloid "Exposure." My tenure as editor of "Exposure" ran from August-December 2006.
I penned several articles following AP style ranging from interviews with local/regional artists and breaking campus news to features and reviews.
Duties included leading brainstorming sessions with reporters, participating in staff & editor meetings, copy editing all articles, layout, payroll and local events calendar coordination.
During my semester as editor, I worked closely with my designer, the advisor and another editor to present an ever-evolving entertainment weekly to the students at MTSU.
All articles and editor's notes during my tenure at "Sidelines" can be found in the link section below. -
Server
Cracker Barrel
(Public Company; 10,001 or more employees; CBRL; Restaurants industry)
May 2002 — May 2004 (2 years 1 month)
My main focus was on our guests, the service and the presentation of the guest area. I cheerfully attended my guests in an efficient & timely manner. My guests often needed my assistance in selecting an entree; as a server, I would lend my extensive knowledge of our menu to the guest.
Duties as a Cracker Barrel server included coordination with the kitchen, other servers and management for correct & timely meal delivery, arranging the meal for visual appeal, keeping a clean workstation "on-the-go," lifting (up to 40 lbs) and stocking essential items when needed, assisting my peers with their guests when needed and acting as an additional floor trainer for new employees.
Kristen Teffeteller’s Education
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Middle Tennessee State University
Bachelor of Science , Recording Industry Business, Journalism , 2002 — 2006
During my education, I worked full-time to support myself and pay all my expenses. Although I did not have much time for additional activities, I strove to keep my grades high while serving as a member of the student newspaper.
My classes covered a myraid of topics within the fields of recording industry and journalism. Several courses come to mind: Copyright Law, International Recording Industry, Publicity, Music Business, Entertainment Law, Reviewing & Criticism and Magazine Writing. While these do not fully describe everything I learned, it does serve as a reference to why I chose to attend MTSU: our celebrated College of Mass Communications.
In addition, I worked as a staff writer during the spring and summer semesters of 2006. I provided articles for the main newspaper, the weekly entertainment tabloid, "Exposure," and I accepted the position of "Exposure" editor in August 2006.- Activities and Societies:
- "Sidelines" [student newspaper]
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Heritage High School
High School Diploma , Marketing, Fine Arts , 1998 — 2002
During my high school years, I spent much of my time on the field with the marching band & flag corps. I held several leadership positions within this music society, including captain of the corps. Thanks to those four years on the field, I can carry the weight of any project with patience and determination; not to mention, I can handle the heat both literally & figuratively.
DECA provided me an outlet for business & creative acumen. I manned the school's spirit store, held the treasurer's position, participated in our biannual variety show and assisted with coordinating the biannual fashion show and the annual Little World Christmas shop for children, as well as participate in both. Although competition was a small part, I enlisted to compete both junior & senior years. I, along with my competition partner, was selected for the 2002 National Competition in Salt Lake City, Utah; although we did not win, we were excited to be part of the premiere category, Internet Marketing.- Activities and Societies:
- DECA, Marching Band, Concert Band, Dance Team, Flag Corps
Additional Information
Kristen Teffeteller’s Websites:
Kristen Teffeteller’s Interests:
hoopdance, hula hooping, writing, reading novels, horror & foreign films, music and concerts, cooking, learning how to live "light green," camping, learning how to play different instruments, New Media, marketing, social networking, coffee
Kristen Teffeteller’s Groups:
MTSU Alumni
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Digital Nashville -
MTSU Alumni -
Technology Nashville -
MTSU Recording Industry Management Alumni Group -
Nashville Geek Breakfast -
Verizon Wireless
Kristen Teffeteller’s Honors:
Middle Tennessee State University Dean's List
Middle Tennessee St. Univ. Presidental Scholar
Who's Who among American High School Students
National DECA competitor
State DECA competitor
Kristen Teffeteller’s Contact Settings
Interested In:
- career opportunities
- reference requests
- getting back in touch
