IT Infrastructure Manager Desktop Services at Hennepin County Medical Center
Greater Minneapolis-St. Paul Area
IT Infrastructure Manager Desktop Services at Hennepin County Medical Center
Greater Minneapolis-St. Paul Area
(Information Technology and Services industry)
2008 — Present (1 year)
(Government Agency; 1001-5000 employees; Hospital & Health Care industry)
June 2008 — Present (1 year 2 months)
Lead a team of Tier II and Tier III Desktop Analysts charged with the support of over 4000 network devices in a clinical, 24x7x365 environement.
(Non-Profit; 5001-10,000 employees; Hospital & Health Care industry)
May 2005 — Present (4 years 3 months)
IT Client Services Manager responsible for 24x7x365 Support Operations offering Services to 8000+ employees, accountable for 30 direct reports, and actively involved as a Project Management Professional, Business Analyst, Technology Integration Consultant, ITIL, and Lean Flow Coordinator. PMP awarded in January 2007, ITIL Foundations June 2006 and Lean Flow for Health Care certification in June 2007. Currently enrolled in St. Thomas Executive MBA program.
(Information Technology and Services industry)
2002 — 2005 (3 years)
(Information Technology and Services industry)
2002 — 2005 (3 years)
Executive MBA , MBA , 2007 — 2010 (expected)
MCSE , Windows 2000 MCSE , 2000 — 2001
BA , Business , 1996 — 1997
BA , International Management, Economics and German , 1992 — 1996
BA , European Union - International Finance - Trade and Law , 1994 — 1994
CDS or Carls Duisberg Gesellshaft, Rotary, Who's Who, PMI's PMP, ITIL, ITSMF, HDI
Rotary International Exchange Student
Congressional Exchange Student with the US Government and Germany (CDS Inernational)