Kevin Kaplan

Current

Service Delivery Manager at Dell Inc.

Past

Owner/Director at Lake Austin Fine Arts (Sole Proprietorship)
Technical Evangelist at Tivoli Systems/IBM
Senior Systems Engineer at Inacom Information Systems

Assistant to the Director at Pace/MacGill Gallery

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Education

School of Visual Arts
Bucknell University
Choate Rosemary Hall

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Recommended

1 person has recommended Kevin

Connections

396 connections

Industry

Computer Hardware

Websites

My Blog

Kevin Kaplan’s Summary

Kevin Kaplan’s Specialties:

Crisis Management
Public Speaking
Dealing with Ambiguity
ITIL Foundations
Project Management

Kevin Kaplan’s Experience

Service Delivery Manager

Dell Inc.

(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

July 2002 — Present (7 years 1 month)

Technical Account Manager for Gold and Platinum contracted enterprise systems in the Commercial Business Group and Public segments. Primary point of contact for case management and escalations issues between the customer and Dell. Lead cross-functional teams across Dell’s organization including service, sales, engineering and logistics. Subject matter expert for launch of Platinum Plus services around ITIL best practices. Responsible for high profile accounts including Tenet Health Systems, Baylor Health Care, Allscripts, Monster.com, McKesson and The New York Times.
Owner/Director
Lake Austin Fine Arts (Sole Proprietorship)

(Sole Proprietorship; 1-10 employees; Fine Art industry)

1999 — 2002 (3 years)

Fine Art photography gallery I built and managed in Austin, Texas. Represented top tier artists like William Wegman, Joel Sternfeld, Mark Seliger, Neil Leifer and Julius Shulman among others. Winner of Austin Critics Table award.
Technical Evangelist

Tivoli Systems/IBM

(Public Company; 10,001 or more employees; IBM; Computer Software industry)

1998 — 2000 (2 years)

Marketing spokesperson within the company for both their Mid-Market and Small-to-Medium Business solutions. Participated in the initial product launch of six new Packaged Solutions designed for the middle market. Designed and executed training sessions for half-day and full day seminars around the world. Provided technical information to pre-sales SE's and worked with the Product Managers on requirements for future releases. Participated in customer meetings regarding current and future requirements of our products
Senior Systems Engineer

Inacom Information Systems

(Public Company; 1001-5000 employees; INAC; Information Technology and Services industry)

October 1994 — August 1998 (3 years 11 months)

On site engineer and consultant. Worked on large scale enterprise installations with a focus on MS Exchange and Lotus Notes. Worked out of offices in NYC (Gorham Clark), Dallas (Inacom Professional Services), San Antonio and Austin. Clients included Merrill Lynch, PF Collier, Walt Disney and the State of Texas.
Assistant to the Director

Pace/MacGill Gallery

(Privately Held; 11-50 employees; Fine Art industry)

1991 — 1994 (3 years)

Worked closely with the owner/president of the gallery curating shows and organizing inventory for the artists. Direct relationship with several prominent photographers including Harry Callahan, Philip-Lorca diCorcia, Joel Sternfeld and William Wegman. Also managed the computer systems.

Kevin Kaplan’s Education

School of Visual Arts

MFA , Photography , 1990 — 1992

Part of early program at SVA that embraced digital photography technology. Worked with first copies of Adobe Photoshop. Classes in studio lighting, photo documentary and color photography. Specialized in the history of photography and curatorial. Internship and independent study led to full time position at Pace/MacGill Gallery.
Bucknell University

BA , Sociology , 1986 — 1990

Created and taught 2 photography classes during the January term. Organized a campus wide event and photo exhibit called "One Day in the Bubble". Member of senior class committee that presented a multimedia slide show highlighting our senior year. Public address announcer for Men's Basketball.

Activities and Societies:

:
Lambda Chi Alpha, Student Advisory Committee
The Bucknellian
Photography Club
Choate Rosemary Hall

General , 1982 — 1986