Associate, Organization Strategy (Health & NFP), at Booz Allen Hamilton
Raleigh-Durham, North Carolina Area
Associate, Organization Strategy (Health & NFP), at Booz Allen Hamilton
Raleigh-Durham, North Carolina Area
A technically advanced business and learning leader with international experience and a track record of results. A strong communicator and problem-solver that builds lasting relationships with employers, clients and peers. Strategically identifies and integrates learning approaches in accordance with best practices. Has a performance-driven focus that brings out the best in individuals, teams, and businesses. Passionate about and able to create the big picture and lead others to achieve it. Establishes, cultivates, and continuously evolves organizations, people, and processes to ensure organizational competitiveness.
Leadership, management and soft skills development, learning 2.0, talent, culture and change management, elearning, instructional design, best practices and top performance, blended learning, business coaching, adult learning, coach-the-coach and train-the-trainer, accelerated learning, virtual collaboration, communication skills, knowledge management, brain-based learning, performance support, active and experiential learning, sport psychology, and program/process improvement/evaluation.
(Privately Held; Management Consulting industry)
February 2009 — Present (10 months)
Booz Allen Hamilton, a worldwide strategy and technology consulting firm, combines strategy with technology and insight with action, working with clients to deliver results today that endure tomorrow. Booz Allen works hand-in-hand with clients—senior executives of Fortune 1000 companies and government agencies—to transform their organizations and their industries with our combination of strategy, technology, and operations capabilities.
Currently Dr. Krueger is working on a complex, large-scale business transformation project for a government client with over 100,000 U.S. employees. She is collaborating on the strategic and tactical work of six work-streams, which include Business Process Re-engineering (BPR), Leadership Involvement (LI), Strategic Communications (SC), Organizational Learning (OL), Change Management (CM), and Workforce Planning (WFP). Her responsibilities include providing leadership and direction to the LI workstream, as well as designing and delivering the leadership development processes associated with the client’s central office and its 57 regional offices.
(Self-Employed; Myself Only; Professional Training & Coaching industry)
January 1994 — Present (15 years 11 months)
· Work with clients to detect, improve & measure specific areas of individual and organizational development. Address change in alignment with organizational values, mission, culture and business purposes.
· Apply adult learning, experiential education, blended learning, active learning, languaging, and group facilitation theory to training design and delivery.
· Outstanding presentation skills. Excellent verbal and written communication skills. Excellent interpersonal skills. Proven ability to think creatively, effectively, and strategically.
· Work in partnership with geographically & globally dispersed peers, clients and teams. International experience facilitating groups from Australia, Asia, & South America. International travel to Hong Kong, China, Brazil, & Canada.
· Have worked with over 40 different organizations & have conducted over 300 training sessions.
· ADVANCE Leadership Grant: Leadership & Community-building program for Junior Women Faculty in Engineering.
(Privately Held; Pharmaceuticals industry)
August 2008 — February 2009 (7 months)
Led efforts to further develop global manager effectiveness initiatives within the learning and development department. A major focus of the role was to fine-tune and integrate the components of the management development program. Additionally, helped introduce technology into the delivery of leadership content and performance support tools.
Some specific accomplishments include:
• Designed 5-day instructor-led course for Global Associate Directors focusing on the leadership and management skills required to lead leaders/managers.
• Designed and facilitated change management workshops for leaders from the North American (NA) Site Start-up division.
• Planned and piloted the use of webinars and podcasts for the global delivery of leadership curriculum.
• Facilitated simultaneous soft-skill learning sessions via conference call, in-person, and video-conferencing delivery methods for NA executive assistants.
(Non-Profit; Hospital & Health Care industry)
August 2007 — August 2008 (1 year 1 month)
• Developed, led & implemented optimal learning and development approaches for our business and our people. Impacted the organization via leadership development programs, cultural change initiatives, onboarding, succession planning, 360 degree feedback rollout, e-learning, diversity training, blended learning, career ladders, and selection of the PRMO’s LMS.
• Established partnerships with key PRMO department heads and leaders, as well as with other DUHS leaders, by demonstrating the value of learning initiatives that align with company goals and support the business objectives and culture.
• Oversaw the implementation of strategies that were designed to improve business performance, organizational capability, and the overall work environment.
• Served as member of the PRMO leadership team by defining and implementing best practices and strategic initiatives. Proactively gave and received feedback at all levels of the organization.
(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)
October 2006 — August 2007 (11 months)
• Responsible for consultation, design, development and delivery of leadership and organization development solutions, as well as programs related to individual and team competency and capability development.
• Frequently requested as the facilitator and coach for project-based team building and executive coaching sessions both within and outside of the PRMO.
• Collaborated with PRMO, Health System, and Duke I.T. personnel to identify, evaluate, choose, and make available online learning resources.
• Identified and implemented the strategic shift of the PRMO from solely instructor-led training to a real-time learning environment, demonstrating cost and contact hour savings, as well as a reduction in materials production.
• Created communication and culture change management plans for the introduction and ongoing support of new learning initiatives. Prepared key statements for PRMO senior leaders and department heads.
(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)
April 2005 — October 2006 (1 year 7 months)
• Developed evaluation tools to measure the effectiveness of training programs & recommended required changes based on the impact of the training on participants and business outcomes.
• Sourced, evaluated, and managed contract resources and external vendors as required on a project-related basis.
• Facilitated complex, professional and management development classes. Selected and created appropriate training design and medium (classroom, e-learning, blended solutions). Served as L&D consultant where needed.
• Collaborated with internal Duke organizations (e.g., L&OD, the Office of Institutional Equity, the Professional Development Institute) to leverage Duke educational resources when appropriate.
• Formulated policies, procedures, and schedules to support education and training initiatives.
• Responsible for the successful implementation of 23+ new leadership and non-technical instructor-led courses.
(Educational Institution; 10,001 or more employees; Professional Training & Coaching industry)
January 1994 — August 2006 (12 years 8 months)
· Poplar Ridge uses indoor and outdoor sites to provide team building, leadership, and organizational development for clients. The Poplar Ridge content utilizes de-briefing methods that help participants recognize the significance of completed activities and focus on transferring those lessons back to their daily jobs.
· Responsibilities included the assessment, design, development, planning, execution, and follow-up related to experiential education and training programs. Experienced in leading groups of varied sizes, ages, backgrounds, and skills.
· Corporate facilitation experience includes the University of Virginia, Hormel Foods, Federal Executive Institute, Institute of Textile Technology, Piedmont Council of Arts, Seagrams & Sons, Pegasus Air Ambulance Services, Region Ten Community Services, and QualChoice of Virginia.
· Mentored and assisted in the training of co- and apprentice facilitators.
(Government Agency; 10,001 or more employees; Public Safety industry)
November 1998 — June 2005 (6 years 8 months)
. Taught Basic Instructor Course (BIC) which helped VDOT equipment operators and other employees create effective training sessions via facilitation techniques and adult learning theory. Participants were exposed to topics such as communication, dealing with difficult participants, audio-visual tools, and stress management. Also applied Kirkpatricks four levels in the evaluation of the training.
(Professional Training & Coaching industry)
December 2000 — December 2004 (4 years 1 month)
· Helped facilitate “The Great Game of Life” programs in the U.S. as well as globally. "The Great Game of Life" content focuses on organizational culture change and personal accountability. Responsible for introducing and augmenting Wilson Consulting Group curriculum and processes, as well as safely guiding participants through activities
· Past clients include Marcolin USA, Harley-Davidson, The Simmons Company, First USA, Philip Morris, and Philip Morris International.
(Privately Held; 1-10 employees; Professional Training & Coaching industry)
October 2000 — December 2004 (4 years 3 months)
· Used indoor & outdoor sites to provide learning oppportunities related to team building, leadership, change management, communication, individual effectiveness, sales, customer service, and organizational development.
· Led and debriefed groups of varying sizes, ages, backgrounds, jobs, and skills.
· Past clients include UVa's Darden graduate business school, Bank One, St. Anne's Bellfield school, and Government Systems Technology, Inc.
(Public Company; AOC; Insurance industry)
August 1999 — May 2002 (2 years 10 months)
· Helped facilitate the ropes course day for multiple national and international “Play to Win” programs. The "Play to Win" curriculum focuses on organizational culture change and personal accountability. Responsible for introducing and reinforcing Pecos River curriculum and processes, as well as safely guiding participants through ropes course activities (e.g., Corporate Chaos, The Pole, Climbing Tower, Zip Line & retrieval, Trust Fall, and Initiative Wall).
· Past clients include Philip Morris, Philip Morris International, Kone Inc., ING, JEEP Chrysler-Daimler, Jo-Ann Stores, JUKI, and Starwood Hotels.
(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)
January 1994 — April 2000 (6 years 4 months)
· Because of past performance, was encouraged to create a position for myself that allowed continued fulltime work with EDS as well as the pursuit of fulltime graduate school studies.
(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)
January 1992 — January 1994 (2 years 1 month)
(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)
April 1990 — January 1992 (1 year 10 months)
(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)
June 1986 — April 1990 (3 years 11 months)