Joe Kleinhenz

Current

Senior Manager Information Technology at Allstate

Past

IT Leader Auto, Marketing Analytics, Clubs at GE
Marketing Analytics Leader at GE Money PMG
Lean Six Sigma Black Belt at GE Money PMG

Database Marketing and Analytics Systems Leader at GE Money PMG
Project Manager at GE Money PMG
Project Manager at GE Capital Auto Financial Services
Project Manager / Senior Consultant at Interchange

see less...

4 more...

Education

National-Louis University

Recommended

35 people have recommended Joe

Connections

489 connections

Industry

Insurance

Joe Kleinhenz’s Summary

Accomplished Senior Information Technology, Marketing Analytics, & Six Sigma leader with extensive experience in financial services, change management, process improvment, strategic planning, direct marketing, and consulting. Proven leadership track record of driving large teams to solve complex enterprise wide business problems by combining business, technology, marketing, and analytic solutions, delivering multi-million dollar results. Able to clearly brigde the gap between business, IT, analytics, and people.

Joe Kleinhenz’s Specialties:

Leadership • Marketing Analytics • Lean Six Sigma • Process Automation • Process Design • Process Improvement • PMO • Project Management • Lean • Systems Development • Business Intelligence • Data Analytics • Predictive Modeling Systems • Data Warehousing • Direct Marketing Systems • Compliance

Joe Kleinhenz’s Experience

Senior Manager Information Technology

Allstate

(Public Company; ALL; Insurance industry)

June 2008 — Present (1 year 7 months)

The Allstate Roadside Services (ARS) business services clients in wholesale B2B as well as direct B2C models with 12 Million customers within the US, Canada, and Mexico generating over $300 Million in annual revenue. Drove IT strategy / roadmap and budget for Allstate Roadside Services. Ownership over mainframe and midrange application development, data networks, and analytics. Led and managed onshore and off shore development / support teams of over 60 resources.
- Led IT business integration program generating over $5,500,000 in annual cost reduction through optimizing and combining systems, processes, and infrastructure
- Mainframe and midrange systems transition from GE to Allstate owned data centers resulting in $1,800,000 in annual cost reduction
- Standardized IT consulting vendors generating $2,100,000 in annual cost savings
- Responsible for IT PCI, SOX, and Direct Marketing compliance
IT Leader Auto, Marketing Analytics, Clubs

GE

(Public Company; GE; Machinery industry)

December 2007 — June 2008 (7 months)

The business unit was sold from GE to Allstate in June of 2008 and the Marketing role was combined with an IT role. Owner for multiple systems with on-shore and off-shore staff leveraging Oracle, Informatica, Business Objects, J2EE, CTI, Telematics, Web Services / SOAP, and Real Time Predictive Analytics. The Auto Roadside systems support over 20 MM customers within the US, Canada, and Mexico with Auto roadside needs in a D2C model as well as B2B OEM model generating over $250 MM in annual revenue.
Marketing Analytics Leader

GE Money PMG

(Public Company; 501-1000 employees; GE; Financial Services industry)

August 2007 — December 2007 (5 months)

Drove marketing analytics strategy for predictive modeling (risk/fraud detection/marketing responsiveness), profiling, segmentation, targeting, campaign management / analysis, data usage, customer profitability, and customer retention. Managed a team of direct reports including statisticians, CRM database managers, and list processors. Developed and championed enterprise wide analytic strategy to improve customer insight, cross sell, and B2B analytics.
Lean Six Sigma Black Belt

GE Money PMG

(Public Company; 501-1000 employees; GE; Financial Services industry)

May 2005 — August 2007 (2 years 4 months)

Led strategic enterprise wide cross-functional business projects with multiple project teams. Delivered multi-million dollar business growth and cost reduction utilizing Lean Six Sigma methodologies and tools. Worked directly with senior management in all areas of the business to identify top business opportunities, set strategic project direction, drive controllership / accountability, and steer project direction.

* Executed projects generated over $19 million in cost reduction and top line growth
Database Marketing and Analytics Systems Leader

GE Money PMG

(Public Company; 501-1000 employees; GE; Financial Services industry)

February 2003 — May 2005 (2 years 4 months)

Managed a team of direct reports and offshore contractors to execute strategic projects to improve and develop decision science systems, infrastructure, and data. Supported customer analytics, marketing compliance, and campaign processing systems.

* Developed an direct marketing campaign processing system resulting in 50% productivity improvement and $600,000 in cost reduction
* Processed 237 marketing campaigns with over 500 million leads with zero defects
* Increased CPU capacity for the Customer Analytics system by 213% while reducing the annual TCO by $20,000
* Developed do not solicit (DNS) optimization system resulting in a 10% increase in company sales while eliminating all compliance solicitation defects
Project Manager

GE Money PMG

(Public Company; 501-1000 employees; GE; Financial Services industry)

February 2001 — February 2003 (2 years 1 month)

Led multiple IT projects for cross functional and cross business teams in developing new systems, rolling out new technology, developing data warehousing & business intelligence infrastructure / strategy, and consumer based predictive analytic systems. Owned IT relationship management for key business areas.

* Developed and implemented a $2.3 million, enterprise class consumer predictive modeling SAS analytic system with over five billion records serving the needs of multiple GE businesses
* Project completed on time and under budget and generated over $2.9 million in benefits within the first year
* Developed and implemented a telemarketing call compliance system to ensure marketing compliance and detect any defects
Project Manager

GE Capital Auto Financial Services

(Public Company; 1001-5000 employees; GE; Financial Services industry)

2000 — 2001 (1 year )

IT development, developing and managing project budgets, developing and managing project plans / schedules. Drove execution of strategic projects in data management.

* IT project manager on enterprise-wide data warehouse project
* Responsible for selecting, partnering and managing various vender relationships to support development of the data warehouse
Project Manager / Senior Consultant

Interchange

(Privately Held; 51-200 employees; Information Technology and Services industry)

1996 — 2000 (4 years )

Project management, assessing and ensuring year 2000 readiness, web, graphics design, and network analyst for clients.

* Proven project management experience on major engagements (up to $30 million)
* Developed IT project management processes and standards for GE Capital AFS
* Generated over $500,000 in annual billable hours
* Owner for GE client relationship management resulting in year over year growth
* Led the Interchange year 2000 project management office (PMO) at GE Capital Auto Financial Services
* Coordinated with New York State Bank Examiners, GE Capital PMO, and GE Corporate Auditor staff on project status and execution
* Program management, schedule development and maintenance across multiple project teams, development and budget tracking (completed on time and on budget)
* Identified, developed and tested business continuity contingency plans for critical business failure points

Additional Information

Joe Kleinhenz’s Interests:

Marketing, networking, new technology, home improvement, Freemasonry, Masonic Lodge, Master Mason, Scifi, reading, spending time with my Wife and Son.