Klayton Kopecky

Current

Senior Manager, Client Services at LinkedIn

Past

Account Manager at Linkedin
Sr. National Account Manager at First National Merchant Solutions
Risk Investigator at First National Merchant Solutions

Assistant Family Teacher at Boystown

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Education

Briar Cliff University
Omaha Cathedral

Recommended

9 people have recommended Klayton

Connections

500+ connections

Industry

Internet

Websites

Klayton Kopecky’s Summary

Leading the Client Services team at LinkedIn, striving to provide the best customer experience possible for the LinkedIn Talent Advantage suite of products to target passive candidates through Inmail, targeted advertising, the LinkedIn jobs network, Talent Direct, and Custom Company Profiles.

Educating the world on how they can use LinkedIn to manage their professional lives, and tap their trusted network for knowledge and opportunities.

Prior to my career at Linkedin, I was responsible for the success of large strategic accounts at First National Bank of Omaha.

My primary duties were:

Contract management
Strategic Planning Sessions
Customer Advocacy
Product upselling/cross-selling
Escalated service contact

Klayton Kopecky’s Specialties:

Contract negotiation, strategic account management, regulatory communication, escalated service issues, customer training, and strategic planning sessions with customers.

Klayton Kopecky’s Experience

Senior Manager, Client Services

LinkedIn

(Privately Held; Internet industry)

April 2008 — Present (1 year 4 months)

I manage and lead a team of account managers dedicated to our internal and external customer's success.

We support our corporate customer's to ensure they know how to leverage Linkedin to Recruit the most talented professionals on the Web.
Account Manager

Linkedin

(Privately Held; 51-200 employees; Internet industry)

March 2007 — April 2008 (1 year 2 months)

Primary contact for assigned Linkedin corporate accounts, primarily in the Western Region of the US and Canada My duties consist of of the following:

-identifying areas of business growth for assigned customers.
-escalation point for service related questions.
-work closely with sales managers on providing staffing solutions that meet each customers hiring needs.
-lead a team of account managers and provide coaching as needed.
-provide provisioning services to transfer account licenses at the direction of customers
-provide statistical analysis reports to customers, educate customers on driving usage higher to achieve the optimal return on their Linkedin investment.
Sr. National Account Manager

First National Merchant Solutions

(Privately Held; 5001-10,000 employees; Banking industry)

August 1999 — February 2007 (7 years 7 months)

Primary point of contact for large, national and ISO accounts in payment processing industry.

Managed portfolio of more than $5 Million in annual revenues.

Cross sold company products including point-of-sale solutions, check processing, gift cards, and customized reporting solutions.

Successfully negotiated several contract renewals with major strategic customers.

Educated and trained clients on credit card association rules and regulations related to card acceptance.

Provided a point of escalation to any customer related issues.
Risk Investigator

First National Merchant Solutions

(Privately Held; 5001-10,000 employees; Banking industry)

August 1999 — November 2000 (1 year 4 months)

Monitored daily merchant credit card activity using risk software to flag potential transactions that may cause a loss to the company.

Prepared financial and fraud reports for distribution to the US Secret Service's financial crimes division.

Educated merchants on proper card acceptance procedures to minimize their exposure to potential losses.
Assistant Family Teacher

Boystown

(Non-Profit; 501-1000 employees; Religious Institutions industry)

October 1998 — August 1999 (11 months)

Assisted married couples in a home of 6-8 troubled young men ranging in ages 12-18. My primary responsibilites were teaching social skills in real-life situations, serving as a role model to the youth, and assisting the married couple with various situations.

Provided input and assisted in the structuring of each youth's customized treatment plan.

Coordinated family outings that would enrich youth's experience and provide teaching and learning oppurtunities.

Klayton Kopecky’s Education

Briar Cliff University

Bachelor of Arts , Criminal Justice , 1994 — 1998

Graduated in 4 years. I worked as a security guard and in the biology lab at nights while playing baseball and regularly attending classes.

Activities and Societies:

4 year member of Briar Cliff baseball team, perennially ranked in the top 25 NAIA baseball teams in the USA.
Omaha Cathedral

1990 — 1994

Additional Information

Klayton Kopecky’s Websites:

Klayton Kopecky’s Interests:

Golf, football, reading, movies, college football,irish music, alternative music. I am a huge Cubs fan and of course, Nebraska Cornhusker football. Skillpath: Management and Team Building Saving Darfur: www.savedarfur.org