Executive Director, Customer Experience and Service Enablers at Telstra
Sydney Area, Australia
- Current
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- Executive Director, Customer Experience & Service Enablers, Telstra Product Management at Telstra
- Past
- Education
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- Aalborg University
- Aalborg and Aarhus University
- Recommended
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7 people have recommended Klaus - Connections
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327
connections
- Industry
- Telecommunications
Klaus Kaasgaard’s Summary
- Accomplished executive with proven track record in research, design and product strategy. Expertise in translating customer insights into actionable business intelligence, including marketing requirements, product requirements, and user experience models.
- Several years experience in leading and motivating research and design teams of up to 50+ people. Possess leadership skills to articulate visions and the business cases behind them, create both team- and executive buy-in and excitement, solve complex personnel issues and ensure effective and timely execution.
- Internationally renowned leader in the field of user experience and human-computer interaction.
- 15+ years experience in software design and research across multiple domains, including web, mobile, enterprise software, and medical informatics.
- 2000 Book on “Software Design and Usability” was reviewed in the SIGCHI bulletin (http://www.acm.org/sigchi/bulletin/2001.6/novdec01.pdf).
Klaus Kaasgaard’s Experience
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Executive Director, Customer Experience & Service Enablers, Telstra Product Management
Telstra
(Public Company; TLS; Telecommunications industry)
April 2009 — Present (8 months)
Comms Day - March 31, 2009
YAHOO EXEC JOINS TELSTRA
Telstra is moving to shore up its experience in integrated services with the appointment of former Yahoo Customer Insights vice president Klaus Kaasgaard as executive director of Service Enablers
and Customer Experience at Telstra in Sydney. As the new member of Telstra, Kaasgaard will share in the company's commitment to the company-wide transformation and to the "one-click vision" with a focus on creating world-class customer experiences.
ITwire, April 2009
TELSTRA SNARES SENIOR US YAHOO! EXEC TO PUSH 'ONE-CLICK VISION
Telstra has named former senior Yahoo! executive, Klaus Kaasgaard, as executive director, customer experience and service enablers in Telstra Product Management. -
VP, Customer Insights
Yahoo!
(Public Company; YHOO; Internet industry)
September 2006 — February 2009 (2 years 6 months)
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Sr. Director, User Experience Research and Design
Yahoo!
(Public Company; 5001-10,000 employees; YHOO; Internet industry)
September 2004 — September 2006 (2 years 1 month)
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Sr. User Experience Research Manager
Yahoo!
(Public Company; 5001-10,000 employees; yhoo; Internet industry)
October 2002 — September 2004 (2 years )
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Usability Lead
MSN
(Public Company; 10,001 or more employees; MSFT; Online Media industry)
January 2001 — October 2002 (1 year 10 months)
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User experience researcher
KMD
(Public Company; 1001-5000 employees; Computer Software industry)
June 1998 — December 2000 (2 years 7 months)
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Software developer and researcher
Psychiatric Hospital, Aarhus, Denmark
(Government Agency; 1001-5000 employees; Computer Software industry)
1994 — 1998 (4 years )
Klaus Kaasgaard’s Education
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Aalborg University
Ph.D. , Sociology of Technology , 1998
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Aalborg and Aarhus University
M. A. , Human-Computer Interaction and Philosophy , September 1988 — June 1994
Additional Information
Klaus Kaasgaard’s Interests:
Private Pilot - SEL/VFR (2002)
Klaus Kaasgaard’s Groups:
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Yahoo Alums -
Yahoo Employees and Alumni Group
Klaus Kaasgaard’s Honors:
Book: Software Design and Usability, Copenhagen Business School Press, 2000.
Klaus Kaasgaard’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
