Kirtley Wienbroer

Current

Founder at Integrated Sprockets

Past

Architect, Corporate IT at LinkedIn
Staff Model at LinkedIn
Consultant at Network 911

Consultant at Pelassini Information
Corporate Infrastructure Engineer at eBay, Inc
Staff Helpdesk Coordinator at eBay, Inc
Systems Administrator at PayPal, Inc.
Lead Desktop Support Technician at PayPal, Inc.
Desktop Support Technician at PayPal, Inc.
Senior Helpdesk Analyst at 3Com
Senior Product Support Analyst at Dell Computer Corporation
Level I Technical Support Representative at Telenetwork Inc

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Education

The University of Texas at Austin

Recommended

4 people have recommended Kirtley

Connections

147 connections

Industry

Information Technology and Services

Kirtley Wienbroer’s Summary

My career has ranged from a pre-IPO startups experiencing rapid growth to established enterprise environments. Currently exploring opportunities to provide an outsourced IT environment that improves access of enterprise applications to small businesses.

Kirtley Wienbroer’s Specialties:

Enterprise client management concentrating on security by design, usability, and accessibility. I have deep experience with Microsoft solutions and have administered Macintosh and Linux networks. My roles as an architect and engineer have placed an emphasis on the successful deployment of integrated components.

Kirtley Wienbroer’s Experience

Founder

Integrated Sprockets

(Information Technology and Services industry)

March 2007 — Present (2 years 9 months)

Founded Integrated Sprockets to provide Enterprise IT for Every Business. Everything else is a secret.
Architect, Corporate IT

LinkedIn

(Privately Held; 201-500 employees; Internet industry)

November 2007 — September 2008 (11 months)

Assisted in the transition of LinkedIn's Corporate IT operations from a subset of the site operations to a independant team concentrating on providing externally hosted Software as a Service (SaaS) where possible and internally hosted services where necessary
Staff Model

LinkedIn

(Privately Held; 201-500 employees; Internet industry)

May 2008 — May 2008 (1 month)

https://store.linkedin.com/product/12/Charcoal-Hoodie
Consultant

Network 911

(Privately Held; 1-10 employees; Information Technology and Services industry)

October 2005 — November 2007 (2 years 2 months)

• Provided IT administration duties for small offices
Consultant

Pelassini Information

(Privately Held; 1-10 employees; Information Technology and Services industry)

September 2006 — December 2006 (4 months)

• Provided IT administrative duties for medical clients
• Designed and initiated deployment of a scanning station for an Electronic Medical Records (EMR) implementation
Corporate Infrastructure Engineer

eBay, Inc

(Public Company; 10,001 or more employees; EBAY; Internet industry)

December 2003 — September 2005 (1 year 10 months)

• First member of Corporate Infrastructure Engineering team formed to centralize management of eBay's client systems spread across 28 offices in 17 countries.
• Implemented a globally managed Norton Antivirus client deployment with verified compliance.
• 365x7x24 on-call anti-virus specialist. Responsible for successfully directing the containment of several high profile global virus attacks.
• Developed a tiered vulnerability patching program designed to implement a 95% compliance within 14 days of patch release.
• Increased the accounting accuracy of eBay's Microsoft Enterprise Agreement “True-Up” saving millions in licensing costs.
• Implemented Group Policy (GPO) management framework and served as a company wide global GPO editor and publisher.
• Drafted plan for overhaul of eBay's Active Directory implementation.
• Drafted cradle to grave plan for globally unified management of client machines.
• Part of the “Go-To” Team for urgent client impacting issues.
Staff Helpdesk Coordinator

eBay, Inc

(Public Company; 10,001 or more employees; EBAY; Internet industry)

July 2003 — November 2003 (5 months)

• Transferred over to eBay, Inc. as part of the merging of the PayPal IT department in to eBay’s IT organization
• Served as the primary contact for client issues for PayPal employees in eBay’s global Helpdesk.
• Helped integrate PayPal into the eBay's Remedy ticket tracking system.
• Participated in the development and implementation of a plan for migrating Blackberry accounts from PayPal’s domain into eBay’s domain.
Systems Administrator

PayPal, Inc.

(Public Company; 501-1000 employees; EBAY; Financial Services industry)

February 2002 — June 2003 (1 year 5 months)

• Assumed Systems Administrator roles in addition to Lead Desktop duties
• 24 x 7 bi-weekly on call rotation schedule. On call duties involved immediate support and resolution of all issues affecting critical Corporate IT systems including Exchange, Active Directory, and Blackberry servers. Provided off hour support for executive staff as part of duties.
• Built and supported Blackberry Enterprise, Microsoft Project, and Norton Antivirus servers.
• Responsible for all Group Policy Object (GPO) modifications and implementations
• Consulted on the architecture for the new PayPal domains (never fully implemented due to the acquisition by eBay, Inc. in October of 2002).
• Drafted a multi-tiered GPO structure for the new PayPal domains.
Lead Desktop Support Technician

PayPal, Inc.

(Public Company; 201-500 employees; EBAY; Financial Services industry)

August 2001 — June 2003 (1 year 11 months)

• Reported directly to Manager of Corporate Systems.
• Maintained existing level of service with the team reduced to 2 technicians even as the company continued to grow at 2-3 employees per week.
• Standardized core configuration of Windows/Office across all client machines including implementing a patch compliance program and a comprehensive managed Norton Antivirus deployment.
• Implemented a standardized naming system for the networked printers and increased the usable features made available to employees.
• Oversaw and tested the implementation of a proprietary ticket tracking system for the desktop support team.
Desktop Support Technician

PayPal, Inc.

(Public Company; 51-200 employees; EBAY; Financial Services industry)

March 2001 — July 2001 (5 months)

• Member of a 3 person team supporting a pre-IPO startup of 120 employees growing at 2-3 employees a week.
• Supported all client applications including Microsoft Office, Project, Access, Wells eBanker, BAMTrac, as well as proprietary applications.
• Responsible for all aspects of the IT new hire process from account creation to system deployment.
• Supported a variety of deployed hardware.
• Supported a near company-wide deployment of BlackBerries.
• Implemented a level of service that provided an initial response time between 1-75 minutes and a resolution time within 8 business hours.
Senior Helpdesk Analyst

3Com

(Public Company; 10,001 or more employees; COMS; Computer Networking industry)

August 2000 — February 2001 (7 months)

• Member of 3Com’s 24/7 National Client Response Center help desk.
• Provided first tier phone support and escalation to 3Com, Palm, and US Robotics employees.
Senior Product Support Analyst

Dell Computer Corporation

(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

May 2000 — June 2000 (2 months)

• Provided phone support and escalation for enterprise notebook customers.
Level I Technical Support Representative

Telenetwork Inc

(Privately Held; 51-200 employees; Information Technology and Services industry)

January 2000 — April 2000 (4 months)

Answered and resolved trouble calls for customers of multiple ISPs

Kirtley Wienbroer’s Education

The University of Texas at Austin

Zoology 1992 — 1998

Studies concentrated on Entomology which has proven to be a surprising wealth of knowledge in understanding the opportunities for elegant simplicity in complex systems.

Involvement in environmental activism was primarily centered on implementing a comprehensive recycling plan for the 50,000+ students on the Austin campus. Worked to improve communication between the different factions of the environmental movement on campus and increase outreach.

Activities and Societies:

Students for Earth Awareness, Sierra Club, Presidents Committee on Environmental Issues, Texas Cycling