Desktop Infrastructure and Design Team Leader
Enfield, United Kingdom
Desktop Infrastructure and Design Team Leader
Enfield, United Kingdom
•Experienced Team Leader with unique ability to motivate team members to achieve their maximum potential ensuring team objectives are met
•Desktop OS design and cloning using Ghost, Sysprep, Ghost Multicast Server, Business Desktop Deployment 2.5, and the SMS 2003 OSD Feature Pack
•Extensive experience in Software Packaging utilising FLEXnet AdminStudio
•Qualified and experienced in installing Windows Server to MSCE standards
•Extensive experience in Network Management and IT support operations
•Microsoft Office 97/2000/XP/2003 - Installations, upgrades, and support
•Extensive Hardware experience including HP, IBM, and Dell Servers
•Powerful project planning and implementation techniques
•Consistently meets demanding deadlines working under pressure
•Logical and analytical approach to complex problem solving
•Confident and articulate communication and interpersonal skills
•Flexible and adaptable attitude to tasks - effective team player
•Enthusiastic, with an abundance of personal energy and drive
(Partnership; 1001-5000 employees; A&O; Law Practice industry)
February 2007 — Present (2 years 6 months)
Manage the Desktop Infrastructure and Design Team at Allen & Overy LLP.
Manage a team of 8 designing, configuring, deploying, and maintaining the Global Desktop Infrastructure.
Currently deploying Systems Center Configuration Manager 2007 globally.
(Partnership; 1001-5000 employees; Legal Services industry)
March 2004 — February 2007 (3 years)
•Manage, train, and mentor a team of six in day to day operations of a Desktop Design Team responsible for the firm’s Systems Management Server (SMS) infrastructure , Desktop Operating System (XP), and all desktop applications
•Recruit, motivate, appraise and develop all direct reports
•Maintain the Firm-wide Systems Management Server 2003 infrastructure which includes one Central Site Server, five Primary Servers and 17 Secondary Servers located in 23 overseas offices
•Responsible for researching, analyzing, procuring, configuring, packaging, testing, and deployment of all applications used by the firm
•Perform all Application Deployment tasks using the SMS 2003 Infrastructure. Deploy Core and LOB products to designated users following SMS corporate deployment standards
(Public Company; CPW.L; Retail industry)
March 2003 — March 2004 (1 year 1 month)
Part of Carphone Warehouse Group, Plc, London, England
•Design and implement Windows 2000 Remote Installation Services infrastructure to provide automated build for over 3000 workstations.
•Configure and administrate Windows 2000 GPO’s to provide various policies to workstations from complete lockdown to administrator access.
•Design and test System Management Server (SMS) 2003 for Enterprise Rollout
•Package various applications using InstallShield AdminStudio 3.5/5.5 and distribute throughout Europe utilizing Microsoft Group Policies
•Create and Administer Microsoft Software Update Services to provide automatic security packaging of all workstations and over 100 Microsoft servers.
•Install servers and implement infrastructure to support the eQuality Witness Servers and clients(www.witness.com) for audio and video capturing services
•Provide 3rd level Support for all of Europe involving Windows 2000, Exchange 5.5 and 2000, Citrix Metaframe, and Active Directory
(Public Company; 1001-5000 employees; Hospital & Health Care industry)
December 2002 — March 2003 (4 months)
•Install and configure Zenworks 3.2 for workstation imaging, application distribution, software inventory and remote control for over 1000 workstations
•Package various applications using Installshield AdminStudio 3.5/5.0
•Design and distribute a custom IE 6.1 rollout using IEAK
•Provide 3rd level support on Netware 6 infrastructure
•Assist with GroupWise 6.5 Rollout
•Train permanent staff on Installshield packaging and Zenworks
(Privately Held; 10,001 or more employees; Information Technology and Services industry)
August 2002 — December 2002 (5 months)
•Install Zenworks 3.2 on 18 servers throughout the UK
•Design, Package, and Deliver all application packages for Windows 95/Windows 2000 using Zenworks 3.2 utilizing both AOT and MSI Packages
•Create automated Windows 2000 build for various desktop and laptops
•Design and distribute a custom IE 5.5 rollout using IEAK
•Provide 3rd level LAN Support to the client Corus Group
(Public Company; 10,001 or more employees; Education Management industry)
April 2002 — August 2002 (5 months)
•Brought in to correct difficulties and NDS problems with a major Windows 2000 Upgrade, Netware 5.1, NDPS, IP Only, and Zenworks 3.2 MSI Packaging/Scripting rollout affecting several thousand users and 10,000 students
•Installed Netware 5.1 on all new servers and replaced old servers ranging from Netware 4.1 to Netware 5.0, including E-directory 8.5 and all associated service packs
•Managed the Windows 2000 desktop build and rollout of over 5000 machines using Zenworks Imaging
•Planned and redesigned the NDS tree and partition strategies to maximize efficiency of the NDS tree which had 25 servers and 14,000 users
(Partnership; 1001-5000 employees; Legal Services industry)
May 2000 — April 2002 (2 years)
•Lead the Infrastructure/Design team advising on future strategies and current support and maintenance issues from the backend to the desktop builds
•Design all application packages for Windows NT 4/Windows 2000 laptop/desktop, and rollout with ZenWorks (desktop) and Afaria (http://www.afaria.com/) (laptop). Design and maintain the Netware 5.1 NDS tree/Windows NT 4.0 Domain
•Support and administer Citrix Servers and their farms and published applications
•Design, develop, and support major desktop/laptop builds including Win NT4/Win2000
•Major project roles including Internet Explorer 5, Norton Anti-virus, Office, Netware Client updates, Afaria client, PowerDocs, Carpe Diem, and Citrix client upgrades
•Maintain a test environment with Netware 5.1/Windows NT 4/2000/XP for the testing of many products including – ZenWorks 3.0 (with remote control, imaging, NDPS, IP only, (LAN/WAN), WinInstall, Norton Anti-virus CE 7.6, Office XP, scripting, etc
AS/BS , Computer Science & Engineering , 1983 — 1989