Career Services at OI Partners / Organizational Innovations, Inc
Greater Minneapolis-St. Paul Area
- Current
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- Career Services at OI Partners / Organizational Innovations, Inc
- Past
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- Customer Service Manager at Tennant Company
- Credit Manager at Tennant Company
- Credit Administrator at Tennant Company
- Credit Analyst / Administration at Gelco Corporation
- Education
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- Normandale Community College
- Wayland College
- Recommended
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5 people have recommended Kim - Connections
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80
connections
- Industry
- Professional Training & Coaching
Kim Marrone’s Summary
Kim is an enthusiastic professional with a passion for assessing employee/client skills and finding the best fit to meet business needs and career goals. Throughout her years in business management, she was dedicated to topnotch candidate selection and to employee development as key contributors to the bottom line and to employee satisfaction and retention. She is interested in applying these skills to help people discover their professional goals and to develop a plan to achieve them. One of her favorite phrases is “Right People in the Right Jobs” !
Kim Marrone’s Specialties:
• Matching people skills with business needs
• Employee coaching and development
• The Bridge model (a gap analysis)
• Training development and delivery
• Talent staffing and selection
• Performance evaluation and measurement
Kim Marrone’s Experience
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Career Services
OI Partners / Organizational Innovations, Inc
(Professional Training & Coaching industry)
September 2009 — Present (4 months)
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Customer Service Manager
Tennant Company
(Public Company; TNC; Machinery industry)
July 2007 — March 2009 (1 year 9 months)
Managed a team of customer service reps answering the main company phone lines and processing customer orders in SAP. Responsible for customer satisfaction including prompt and professional customer support and timely, accurate order processing. Key accomplishments include:
• Improved key customer service phone metrics by 50% within 18 months
• Owner of Right People in Right Jobs initiative within Customer Service
• Implemented meaningful employee performance metrics which provided balanced, consistent and equitable feedback and measurements
• Developed a phone coaching process and measurement tool to improve quality of customer contacts
• Improved hiring process and added skills testing which resulted in 30% increase in employee productivity
• Created monthly newsletters to share pertinent company and departmental changes in a fun, casual format -
Credit Manager
Tennant Company
(Public Company; TNC; Machinery industry)
1996 — 2007 (11 years )
Managed a team of credit and collection professionals, responsible for approximately $50 million in receivables. Improved Days Sales Outstanding (DSO) by 3 days within 18 months. Key responsibilities included credit risk management, monthly analysis and reporting, management of over 200,000 customer records in SAP and annual budget planning.
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Credit Administrator
Tennant Company
(Public Company; TNC; Machinery industry)
1985 — 1995 (10 years )
Performed timely credit review of customer orders and managed customer exposure and credit risk.
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Credit Analyst / Administration
Gelco Corporation
(Financial Services industry)
1982 — 1985 (3 years )
Performed financial and credit review on prospective customers and managed collection activity.
Kim Marrone’s Education
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Normandale Community College
Certification , Global Career Development Facilitator
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Wayland College
B.A. , Business Administration and English
Additional Information
Kim Marrone’s Groups:
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Minnesota Career Development Association -
WomenVenture -
Career Partners / Professional Edge -
Tennant Company Alumni Group -
WomenVenture Professional Development Conference
Kim Marrone’s Honors:
• Won the Tennant Formal Quality Award, awarded to top 1% of employees worldwide
• Published article in Business Credit magazine
Kim Marrone’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- expertise requests
- reference requests
- getting back in touch
