Kim Good

Current

Training and Support, SaaS at Solid Cactus Web.com, Inc.

Past

Training Specialist at Solid Cactus
Business Department Work Study at Penn State University
Waitress at Donahue's Frogtown Grille

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Education

Penn State University

Recommended

7 people have recommended Kim

Connections

94 connections

Industry

Internet

Websites

My Company

Kim Good’s Summary

I went to college for Marketing. I like the idea of coming up with a plan that appeals to people and in turn makes them want to do something. I got my feet wet in school by assisting a few companies/people with there current situation with ways for improvement.

While I don't work in a Marketing Department. I am still able to lend my skills to business for help. I currently train store owners on the Yahoo Platform. Some of it is just teaching, but a lot of it involves giving advise for improving and or marketing their site. Many ideas have been put to use and have become profitable for the store owners.

I do want to get back into a marketing position however. Working to promote and increase profitability with in a company by advertisements, public relations, and especially by a web presence.

Kim Good’s Specialties:

training, tech support, trouble shooting, advising

Kim Good’s Experience

Training and Support, SaaS

Solid Cactus Web.com, Inc.

(Public Company; WWWW; Internet industry)

March 2009 — Present (9 months)

Training and Support for Cactus Complete Commerce Order Management (http://www.cactuscompletecommerce.com); also for accuRATEship (http://www.accurateship.com).

I maintain the contents for the sales and help pages for both previous mentioned systems as well as FeedPerfect (http://www.feedperfect.com).
Training Specialist

Solid Cactus

(Public Company; WWWW; Internet industry)

June 2005 — March 2009 (3 years 10 months)

At Solid Cactus, I work as part of the Tech Support Department but focus mainly on training. I sit down with every store owner and train them on the basics of Yahoo Stores and also the new features that have been added to their site.

I also work on building the documentation that accompanies the features. So clients are able to manage the feature effectively and independently.

Finally, I'm the main contact for customers with the Solid Cactus Shipping Manager. I provided some ideas towards it's development. Assisted in testing, and lauching. Now, I assist the store owners with setting it up. I also trouble shoot any errors the client would develop in changing it's settings. I am continually meeting with the Software as a Service department help improve the shipping manager's current functionality.
Business Department Work Study

Penn State University

(Educational Institution; 10,001 or more employees; Higher Education industry)

August 2003 — May 2006 (2 years 10 months)

During my work study at Penn State, I assisted the director of the business department with developing curriculum, market research.

I was also available for the rest of the business department, so I assisted with many administrative tasks like data entry, filing, and organizing.
Waitress

Donahue's Frogtown Grille

(Restaurants industry)

November 2001 — September 2005 (3 years 11 months)

I actually did a little bit of everything at Donahue's. I began as a dishwasher. I did well but soon began to assist the cooks with preparation of dinners when they were backed up.

At times I would act as a runner, getting sides for meals, and busing tables on busy nights or holidays. Not long after this, I worked as a sue chef and cook. I was in charge of the preparation and appearance of the food on the plates. There were times when I was the only cook and had to manage the entire kitchen including the dishwasher on staff.

The last position I held there was a waitress. Most nights I was there and needed to wait on 20 tables myself. Other times, I had team of 2 other wait people to assist. In this position I was responsible for the money going in and out of the restaurant on my checks. I was also responsible for the closing up the restaurant at the end of the night.