Kimberly Deal

Current

• Systems Analyst at The Ohio State University

Past

• Sr. Noc Analyst at Time Warner - AOL
• Sr. Noc Analyst at America Online, LLC
• Quality Assurance Analyst at AOL

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Education

• The Ohio State University

Connections

93 connections

Industry

Information Technology and Services

Websites

• My Website

Kimberly Deal’s Summary

Kimberly Deal’s Specialties:

Red Hat Linux, Solaris, HP-UX, Postfix, Apache

Kimberly Deal’s Experience

• Systems Analyst

  The Ohio State University

  (Educational Institution; OSU; Higher Education industry)

  March 2007 — Present (2 years 9 months)

  Serves as System Administrator for Blackboard Transaction System, UNIX edition; monitors and tracks the progress of service/problem requests to ensure a prompt, accurate and thorough response has occurred; provides technical guidance regarding the capabilities, limitations, and operational requirements of systems; contacts vendors to resolve service problems and /or confer on system design and development.

• Sr. Noc Analyst

  Time Warner - AOL

  (Public Company; TWX; Publishing industry)

  January 2002 — October 2006 (4 years 10 months)

  Perform monitoring, troubleshooting, and maintenance for all AOL Web Hosting, Web Database, and CompuServe properties, including AOL.Com, comprised of SUN, HP, IBM, and Compaq Enterprise-class servers running several versions of Solaris (2.6, 2.7 and 2.8), Linux, HP/UX, AIX, NT4, and Windows 2000 Server. Supporting Apache, IIS, Sybase, Oracle and numerous other applications using a wide variety of tools and applications, including but not limited to Netcool, HP IT ,SiteScope, Foundary, Autosys, Tivoli, and various internally developed applications. Responsible for training new hires.

• Sr. Noc Analyst

  America Online, LLC

  (Public Company; TWX; Internet industry)

  2002 — 2006 (4 years )

  Perform monitoring, troubleshooting, and maintenance for all AOL Web Hosting, Web Database, and CompuServe properties, including AOL.Com, comprised of SUN, HP, IBM, and Compaq Enterprise-class servers running several versions of Solaris (2.6, 2.7 and 2.8), Linux, HP/UX, AIX, NT4, and Windows 2000 Server. Supporting Apache, IIS, Sybase, Oracle and numerous other applications using a wide variety of tools and applications, including but not limited to Netcool, HP IT ,SiteScope, Foundary, Autosys, Tivoli, and various internally developed applications. Responsible for training new hires.

• Quality Assurance Analyst

  AOL

  (Public Company; TWX; Internet industry)

  January 2002 — July 2002 (7 months)

  Monitor customer service representatives to ensure the goals set by the Member Services departments were being met. Analyze monthly data and created reports for senior management, in a team-oriented atmosphere, to provide feedback and recommendations for improving the customer experience.

Kimberly Deal’s Education

• The Ohio State University

  Computer & Information Science, philosophy, history 2003 — 2012 (expected)

  Activities and Societies:

  Phi Alpha Theta, SCA

Additional Information

Kimberly Deal’s Websites:

• My Website

Kimberly Deal’s Groups:

Brouse McDowell, Barfleet, NZ Flatmate, BBTS-L, SCA

•    AOLAlumni
•    AOL CONNECTIONS

Kimberly Deal’s Honors:

Phi Alpha Theta-History Honors Society

Kimberly Deal’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch