Kimberley Dietemann

Kimberley Dietemann

User Experience Researcher, Mobile & Social Media

Location
Greater Seattle Area
Industry
Information Technology and Services

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Kimberley Dietemann's Overview

Current
  • User Experience Researcher, Bing Apps at Microsoft
Past
  • User Experience Researcher, Xbox (via Volt) at Microsoft
  • User Researcher, Office (via Volt) at Microsoft
  • Research, Technical Writer, Social Media, PR at JamCloud, Inc.
Education
Connections

386 connections

Websites

Kimberley Dietemann's Summary

User research: Qualitative one-on-one interviews in both informal and formal lab settings, focus groups, field research and ethnographic study, creating surveys and statistical analysis of results, heuristic evaluation of websites and software, persona creation, modeling tasks and processes, card sorting and analyzing information architecture. Presenting resulting data to stakeholders via in-person presentation or professional reports using infographics and charts.

Design: Basic interface design for mobile, web, and tablet, including wireframes and diagrams of the flow of information. Some tools I’ve used: Axure, Balsamiq, OmniGraffle, Dreamweaver, most Adobe products, hand-coded HTML, Javascript, Jquery / Prototype, CSS / CSS3, Mathematica. Preferred IDE is Webstorm, but I’ve also used Eclipse, Coda, Visual Studio and many others. Entry level programming skills in Java, C++.

Writing: Technical writing for both internal and external audiences, copyediting, sales and marketing materials, copywriting and content creation. Familiar with most Microsoft products including the Office suite, SharePoint, etc. Also familiar with the iWork suite including Pages, Keynote, etc.

Feel free to contact me here or via email to linkedin at usererrors.com

Specialties: usability, user research, user experience, user testing, technical writing

Kimberley Dietemann's Experience

User Experience Researcher, Bing Apps

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

May 2014Present (5 months) Bellevue, WA

iOS, Android, and other cross-platform research

User Experience Researcher, Xbox (via Volt)

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

April 2013November 2013 (8 months) Redmond, WA

Designed and conducted research via various techniques (field and lab studies, benchmarking / competitive analysis, remote interviews, surveying, cognitive walkthroughs, and others) to inform the design and development of a gaming console and mobile, tablet, and web applications and services that interact with the console. Research covered both hardware and software across a variety of platforms, including iOS, Android, Windows Phone, OS X, Windows 8 and a variety of interactions (keyboard, controller, voice, and gesture).

User Researcher, Office (via Volt)

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

May 2012December 2012 (8 months) Redmond

Designing and conducting usability research with developers and end users. Translating results to engineering teams to make Office products more awesome.

Various research techniques (lab studies, informal in-person interviews, remote surveying, cognitive walkthroughs, employee interviews via phone, IM, social media) to inform the design and development of a consumer-facing website and developer tools. Products and services studied include http://dev.office.com (information architecture, videos and other marketing content, documentation, code samples), Office 365 administrative panel (navigation, support information, signup process), NAPA (overall UX), Visual Studio, apps for Office and SharePoint (including the end user experience). Diverse, cross-group collaboration with PM, development, and design teams across Office, SPDX, MSDN, BizApps, AAPT, VsPro.

Research, Technical Writer, Social Media, PR

JamCloud, Inc.

Privately Held; 1-10 employees; Internet industry

August 2011January 2012 (6 months)

Interviewing users and making interface design suggestions based on their feedback, writing FAQs and documentation, Facebook / Twitter strategy and content creation, creating press releases and submitting to tech blogs, magazines and other media outlets.

UX Researcher Intern

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

September 2010December 2010 (4 months)

Product Planning Student Internship on the University of Washington campus.

Interviewed 125 students about their current work habits and usage of technology tools. Researched and tested existing tools. Created new features / UI concepts, prototyped them, and then tested them on students in focus groups. Gave weekly presentations summarizing findings and recommendations. Attended talks by a variety of Microsoft professionals on topics like design / information layout, survey techniques, PowerPoint, improving presentation skills, concept sketching, etc.

Small Business Sales Consultant

AccessLine Communications (now Intermedia)

Public Company; 51-200 employees; Telecommunications industry

20052009 (4 years)

Worked with small businesses to implement VoIP solutions to suit their needs. Work included replying to RFQs (both for IT professionals and small business owners who were not technically savvy) and responding to customers via phone, email, and online chat (often simultaneously). I also helped copyedit the marketing website and did some technical writing (FAQs, template emails, user-centered documentation for the software and website, suggested troubleshooting techniques).

Kimberley Dietemann's Publications

  • Heuristic Evaluation of Persuasive Health Technologies

    • ACM Press
    • 2010

    Paper was presented at the first ACM International Health Informatics Symposium in 2010. I'm a research contributor, not a main author, but there doesn't seem to be an option to enter that.

    Abstract:

    Persuasive technologies for promoting physical fitness, good nutrition, and other healthy behaviors have been growing in popularity. Despite their appeal, the evaluation of these technologies remains a challenge and typically requires a fully functional prototype and long-term deployment. In this paper, we attempt to help bridge this gap by presenting a method for using heuristic evaluation to evaluate persuasive technologies. We developed a set of 10 heuristics intended to find problems in persuasive technologies that would affect persuasive elements, adoption, or long-term effectiveness of the technologies. We compared the performance of Nielsen's heuristics to our heuristics on two persuasive technologies using 10 different evaluators. Using our heuristics, evaluators found more severe problems more frequently. In addition, the issues that found only by our heuristics were more severe and more relevant to persuasive, cultural, and informational issues of the interfaces evaluated. Our method can be helpful in finding problems in persuasive technologies for promoting healthy behaviors earlier in the design process.

Kimberley Dietemann's Skills & Expertise

  1. Usability Testing
  2. Qualitative Research
  3. Research Design
  4. Technical Writing
  5. User Experience
  6. Content Management
  7. Social Media Outreach
  8. User-centered Design
  9. Content Development
  10. User Interface Design
  11. User Stories
  12. Wireframes
  13. User Interface
  14. Social Media
  15. Field Research
  16. Social Media Development
  17. Human Computer Interaction
  18. Usability
  19. Persona
  20. Software Documentation
  21. User Research
  22. Agile Methodologies
  23. OmniGraffle
  24. Content Strategy
  25. Information Architecture

View All (25) Skills View Fewer Skills

Kimberley Dietemann's Education

University of Washington

Bachelor of Science (BS), Informatics, Human-Computer Interaction

20102013

Activities and Societies: Rainydawg Radio

Bellevue Community College

AA, Digital Media, Sociology of Media

20052008

Studied digital media theory including social media, digital copyright law, usability, digital audio recording, digital film editing, psychology of usability, etc.

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