Customer service expert
Greater Minneapolis-St. Paul Area
- Current
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- Executive Director at Kinship, Inc.
- President at Stirtz Group LLC
- Business Columnist at AllBusiness.com
- Past
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- President at Coffee News Twin Cities LLC
- Education
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- University of Minnesota-Twin Cities
- Recommended
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6 people have recommended Kevin - Connections
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109
connections
- Industry
- Management Consulting
- Websites
Kevin Stirtz’s Summary
I work with companies (and their associations) that want to increase revenue and profits by improving how they serve their customers. I do this by helping you deliver Amazing Service to every customer every time with no exceptions. To accomplish this, I use a unique 3-phase process I have developed that helps you create a permanent culture of Amazing Service in your organization.
What is Amazing Service?
Amazing Service happens when your organization:
1. Delivers what your customers want, plus a little more,
2. In the context of your business,
3. Better than anyone else,
4. Every time with every customer - no exceptions and no excuses!
The good news is this: Amazing Service is not magic. It is something every organization can and should do. And when you deliver Amazing Service to your customers, they will notice. Because you’ll be giving them what they want. And you’ll be doing it consistently. Customers remember this and they like it (a lot). So they’ll come back and they’ll tell others to do business with you.
Here’s even better news:
Most companies do not deliver Amazing Service. They never will. So if you choose to make your company an Amazing Company (by delivering Amazing Service) then your company will stand out. I guarantee it.
What I Do
I work with companies and associations as a professional speaker and trainer to help them deliver Amazing Service to their customers.
When you become my client, my goal is to help you (or your members, if you are with an association) accomplish these four outcomes:
1. More repeat business
2. More referrals
3. More engaged employees
4. More revenue and profits
You produce these outcomes by learning how to deliver Amazing Customer Service to every customer every time, no exceptions and no excuses. I teach your people how to do that.
Kevin Stirtz’s Specialties:
Increasing customer loyalty by improving customer service
Kevin Stirtz’s Experience
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Executive Director
Kinship, Inc.
(Non-Profit; 1-10 employees; Non-Profit Organization Management industry)
October 2005 — Present (3 years 10 months)
Kinship Inc is one of my clients and favorite projects. My role is to help position Kinship Inc to better serve its network of affiliate youth mentoring programs.
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President
Stirtz Group LLC
(Privately Held; Myself Only; Management Consulting industry)
June 2005 — Present (4 years 2 months)
I help companies and other organizations increase revenue and profits by improving customer loyalty. Get a free copy of my latest book: "More Loyal Customers" at: http://www.StirtzGroup.com
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Business Columnist
AllBusiness.com
(Privately Held; 11-50 employees; Writing and Editing industry)
April 2005 — Present (4 years 4 months)
Write a weekly business marketing column AllBusiness.com
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President
Coffee News Twin Cities LLC
(Privately Held; 1-10 employees; Newspapers industry)
March 2002 — December 2005 (3 years 10 months)
Owned and operated a weekly community publication serving nine cities with a readership of over 40,000.
Kevin Stirtz’s Education
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University of Minnesota-Twin Cities
Bachelor , Urban Economic Geography
- Activities and Societies:
- Member, Alpha Kappa Psi fraternity. Member West Bank Union Board of Governors.
Additional Information
Kevin Stirtz’s Websites:
Kevin Stirtz’s Interests:
customer loyalty driven by customer experience and service
Kevin Stirtz’s Honors:
*In 2008 wrote book: "More Loyal Customers"
*In 2007, Wrote ebook: "The New Rules of Public Speaking"
*Helped set a world's record in 2004 for our community celebration
*Trained in professional facilitation methods
*In 2006 wrote and published a book: "Marketing for Smart People"
*Have spoken to over 100 groups on topics like marketing, customer service, creativity, future, technology
*In 2006, Named a Top 10 Marketing Author by EzineArticles.com
