Kevin Smith

Current

• Project Manager at uReach Technologies

Past

• R&D Project Manager at Avaya
• Systems Engineer at Avaya / Lucent
• Business Process Designer at Avaya/Lucent/AT&T

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Education

• St. Peter's College
• Monmouth University
• Other Training

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Recommended

40 people have recommended Kevin

Connections

500+ connections

Industry

Telecommunications

Kevin Smith’s Summary

Exceptionally strong project management and business process skills. Skilled at building, strengthening, motivating diverse teams. Extensive global experience. Broad technical background. Expertise in software development, system engineering, testing, product introduction, technical support. Negotiator, collaborator. Self-motivated, results oriented. Excellent presentation, oral and written communication, and interpersonal skills.

Kevin Smith’s Specialties:

Overal project management, estimating, scheduling, tracking, risk management, etc. Conducting market research and analysis to identify and design requirements and specifications. Business Process design. Root cause analysis of field problems. Knowledge of, experience with business communication techniques, organizational behavior theory, strategic management, decision support systems, networks, database management, operations research, statistical analysis.

Kevin Smith’s Experience

• Project Manager

  uReach Technologies

  (Privately Held; 51-200 employees; Telecommunications industry)

  February 2008 — Present (1 year 10 months)

• R&D Project Manager

  Avaya

  (Public Company; 10,001 or more employees; AV; Telecommunications industry)

  1997 — 2007 (10 years )

  Managed large, cross functional, multi-disciplined, globally dispersed teams for on-time delivery of new software, new hardware architecture, and vendor application software, satisfying voice and data needs of small to medium enterprise customers. Managed development of multiple web applications for system management of core communications products. Managed three major releases of Lucent Technologies / Avaya Small Business telecommunications platform. Achieved world-class time-to-market delivery of product against industry benchmarks.

• Systems Engineer

  Avaya / Lucent

  (Public Company; 10,001 or more employees; Telecommunications industry)

  1997 — 2000 (3 years )

  Lead System Engineer on several releases of major Lucent telecommunications platforms. Performed market research, analysis to identify and design call center capabilities desired by small- and middle-market business customers. Features received an Editor’s Choice award from Teleconnect magazine and favorable write-up in Call Center magazine.

• Business Process Designer

  Avaya/Lucent/AT&T

  (Public Company; 10,001 or more employees; Telecommunications industry)

  1993 — 1998 (5 years )

  Leader of inter-disciplinary, cross-location team in creation, implementation of a common development process in R&D, which led to (and still supports) ISO 9001 registration. Led cross-functional effort to improve common development platform, further increasing project development speed, product quality by aligning it with Software Engineering Institute (SEI) Capability Maturity Model. Created division-wide software perspective, benchmarking current competency levels in fault density, development intervals, cost, potential defects, defect removal. Developed inter-organizational process map, including supplemental key document templates, used to communicate roles and deliverables in a business population of 20,000; led the communication, deployment, and refinement process. Designed procedures for performing retrospective analyses on product realization processes. Led product teams to determine process strengths and improvement opportunities.

Kevin Smith’s Education

• St. Peter's College

  MBA , Management Information Systems , 1994 — 1996

  GPA 4.0 / 4.0

  Activities and Societies:

  Charter member of Bell Laboratories Upward Communication Group, reporting directly to Bell Labs President on issues such as performance review process, the corporate quality initiative, and family care issues.

• Monmouth University

  BS , Computer Science , 1979 — 1987

  GPA 3.5 / 4.0

  Activities and Societies:

  Founder, Chairperson of the Bell Labs R&D Action Research Group, designed to monitor and act on concerns related to the quality of employee work life. Developed positive changes in areas such as performance appraisal, family care options, the promotion process, and organizational communication.

• Other Training

  Process Quality 1984 — 1986

  Special training includes Malcolm Baldrige National Quality Award Examiner and Lloyd's Registrar ISO 9000/14001 TickIT Auditor; Lead Auditor in R&D to maintain support of company’s ISO 9001/9000-3/14001 registration. PMP Certification in progress.