
Consultant
Stevenage, United Kingdom

Consultant
Stevenage, United Kingdom
Extensive experience as a Senior Business Systems Manager (IT Director Level). A sound business understanding with the ability to convert business requirements into technical solutions.
10 years experience in the field of computer forensics, criminal and civil cases.
Business Relocation, Business Expansion, Project Management, Systems Architecture, Operational Management, IT Security, Procurement, Supplier Management
(Information Technology and Services industry)
March 2009 — Present (9 months)
Technology Navigation. Providing high level IT and business services.
My main project for 2009 has been the creation of a new contact centre for a national outsourcing company. The project included setup of the new contact centre in temporary office space, developing new systems, connecting the new users to existing systems over Citrix, call handling and distribution over multiple sites and finally relocating the new operation into a permanent home.
(Privately Held; Insurance industry)
January 2004 — February 2009 (5 years 2 months)
Outsourced insurance claims risk assessment using ‘conversation management’.
Deployed infrastructure to enable the business to move from consultancy to outsourced claims handling operations.
Project management of all aspects of an expansion to a second site that now contains 80 claims handlers. Currently expanding in two locations.
Client relationship manager for blue chip clients.
Procurement of all core business systems (IT and communications).
Responsible for IT disaster recovery strategy and implementation plan.
(Computer & Network Security industry)
February 2001 — December 2003 (2 years 11 months)
Computer forensic investigations.
Cyber crime, civil litigation and crime, internet access analysis and investigation.
IT security auditing.
Execution of search and seizure court orders.
Computer misuse and data recovery issues for corporate clients.
Registered expert for giving computer evidence in court cases.
Corporate and Police computer forensic awareness training.
(Information Technology and Services industry)
January 2000 — January 2001 (1 year 1 month)
Deployed public access internet terminals (kiosks) in Pubs for a Venture Capital Group.
Created touch screen internet portal.
(Law Enforcement industry)
June 1988 — August 1999 (11 years 3 months)
Computer Forensics Analyst.
Local Intelligence – Target profiling and operations.
Fraud Investigation, Claims Handling, Claims Outsourcing, First Notification of Loss, technology, Start-up businesses