Kevin Panet MS HRM

Current

• Customer Care at CallSource
• Executive Recruiter at Integrity Staffing Solutions

Past

• Insurance Agent & Financial Services at Farmers Insurance
• Training & Marketing Manager at Ownit Mortgage Solutions
• Corporate Training Manager at GE Money Bank, dba WMC Mortgage

• Corporate Training Manager at WMC Mortgage, a GE Company
• Information Manager / Computer Tech / Workgroup Administrator at 146th Airlift Wing, California Air National Guard (Active Reserves)
• Human Resources Manager at Blue Cross of California, WellPoint Health Networks
• HR Strategic Business Partner at The Boeing Company / Rocketdyne
• Training Manager at Special Devices, Inc
• Lead Organizational Development Consultant at bd Systems
• HR Generalist, Trainer and Consultant at United States Air Force

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7 more...

Education

• Chapman University
• Chapman University
• Community College of the Air Force

• Santa Monica College
• William Howard Taft High School

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2 more...

Recommended

25 people have recommended Kevin

Connections

331 connections

Industry

Human Resources

Websites

• My Company
• Professionals In HR Assoc.
• Biz Networking International

Kevin Panet MS HRM’s Summary

With over 25 years of experience in and around the field of Human Resources Management, I currently help companies find the right people, with the right skills, ensuring the best fit between the client’s needs and candidate’s talents.

HR Skills: Recruiting, Training Design & Delivery, Employee Relations, Team Building, Conflict Resolutions, Legal Compliance, Benefits Administration, Award & Recognition Programs, Performance Appraisal Systems, Employee Feedback Design & Analysis, Succession Planning, Labor Relations, Management Training / Coaching, Safety Training, Security, Records Management, Strategic Planning, Project Management, Process Improvement, Organizational Development.

Kevin Panet MS HRM’s Specialties:

Training Skills: Fish!, Who Moved My Cheese?, 7 Habits of Highly Effective People, Myers-Briggs Type Indicator, Give ‘Em The Pickle, Zenger-Miller / Achieve Global certified.

Computer Skills: MS Office (Outlook, Word, Excel, PowerPoint), CorelDrawX3, Adobe GoLive CS, Adobe PhotoShop, Snag-it, PDF Master, Act!, Exact Target e-Mail, web page design & maintenance.

Kevin Panet MS HRM’s Experience

• Customer Care

  CallSource

  (Privately Held; Telecommunications industry)

  April 2009 — Present (4 months)

  Assists clients with call-tracking technologies and advisory services that enable companies to increase their marketing effectiveness, capture additional sales opportunities and improve customer service. Helps clients to:
  
  * Track valuable phone leads and capture information about every caller.
  * Measure customer response and ROI for each advertisement or campaign.
  * Respond effectively to your calls and improve sales technique.
  * Attract new business and convert more callers to customers.

• Executive Recruiter

  Integrity Staffing Solutions

  (Privately Held; Staffing and Recruiting industry)

  November 2008 — Present (9 months)

  •Responsible for developing client relationships, determining client needs and sourcing candidates.
  •Utilizing a variety of tools and strategies, casts a wide net to find candidates, then determines the top individual based on how well they fit the needs of the client.
  •Works closely with clients, negotiating fees for both regular and contract employees.
  •Proactively follows up with clients to confirm that candidates are meeting and/or exceeding client expectations.
  •Works closely with candidates to encourage further professional growth and development.

• Insurance Agent & Financial Services

  Farmers Insurance

  (Public Company; Insurance industry)

  December 2006 — June 2009 (2 years 7 months)

  •Offered a full range of insurance services, including Auto, Home, Business, Workers Compensation, and Employee Benefits. Represented Farmers Insurance, Aflac and most major health insurance providers (Blue Cross, Blue Shielf, Kaiser, HealthNet, etc.).
  •As a DRE licensed real estate sales agent, provided information and advice on how to purchase or refinance home mortgages.

• Training & Marketing Manager

  Ownit Mortgage Solutions

  (Privately Held; Financial Services industry)

  February 2006 — December 2006 (11 months)

  •Effectively managed a $1.2 million annual budget and supervised 3 employees, responsible for administrative support, tradeshows and graphic design.
  •Created highly effective training programs for sales and operations employees.
  •Produced loan officer “education” materials, designed to improve loan submissions and deepen relationships.
  •Implemented an e-mail marketing campaign via Exact Target CRM System.
  •Responsible for the company web site, from simple edits to new product launches.
  •Improved several marketing processes, reducing marketing budget by 10% while reducing cycle time on roll out of materials.
  NOTE: Company shut down and laid off everyone.

• Corporate Training Manager

  GE Money Bank, dba WMC Mortgage

  (Insurance industry)

  2002 — February 2006 (4 years)

  Please see above. WMC appears several times due to the various name people have given the company.

• Corporate Training Manager

  WMC Mortgage, a GE Company

  (Financial Services industry)

  October 2002 — February 2006 (3 years 5 months)

  •Created a new training department, aiding the company’s growth from 411 employees to over 2,7000 employees at several locations across the United States.
  •Offered a full range of training courses to include industry standards, leadership and management training, sales training and customer service training.
  •Frequently traveled throughout the United States, working closely with management to ensure training was optimized to support strategic business objectives.
  •Implemented the Top Gun sales training program for high-potential sales people, utilizing best practices, role playing and personal production plans.
  •Designed & facilitated a 6-week mortgage training program for college graduates new to the mortgage industry, giving learners a comprehensive industry education.
  •Worked closely with subject matter experts (SMEs) to design customized training materials.
  •Trained, coached and mentored one junior trainer.
  NOTE: Company shut down and laid off everyone.

• Information Manager / Computer Tech / Workgroup Administrator

  146th Airlift Wing, California Air National Guard (Active Reserves)

  (Aviation & Aerospace industry)

  April 1996 — August 2005 (9 years 5 months)

  After serving 12 years on active duty, in a variety of HR roles, transitioned to the Active Reserve forces, working a weekend a month, two weeks a year. Much of this time was spent fixing computers, resolving network issues, installing hardware and software, and training users how to use a variety of programs. Additional responsibilities included records management, safeguarding classified materials, information security and unit training manager responsibilities. Maintained a SECRET clearance for over 21 years. Recognized for program excellence by the California Inspector General during 2003 United Effectiveness Inspection (UEI). Achieved the rank of Master Sergeant (E-7).

• Human Resources Manager

  Blue Cross of California, WellPoint Health Networks

  (Public Company; WLP; Insurance industry)

  February 2001 — October 2002 (1 year 9 months)

  •A strategic partner with management, provided a wide range of HR services supporting business operations.
  •Supported senior management teams with team building, problem resolution and project management support.
  •Provided guidance to managers in the areas of compensation, recruiting, training and management development.
  •Assisted front line supervisors in resolving Employee Relations issues, minimizing potential legal liability.
  •Designed and delivered training on both hard and soft skill courses for managers and employees.
  •Provided Employee Relations services for a 850-employee client base, within a 2,000 employee population.
  •Conducted ER investigations on allegations of harassment, fraud and other misconduct.
  •Processed terminations, working closely with legal staff to limit company liability.
  •Conducted behind-the-scenes efforts contributing directly to the overwhelming success of the annual United Way campaign, raising over $1.6 million, doubling the prior year’s total.

• HR Strategic Business Partner

  The Boeing Company / Rocketdyne

  (Aviation & Aerospace industry)

  August 1998 — February 2001 (2 years 7 months)

  •Worked to implement large scale change, through employee involvement, in a mature organization to support corporate strategic planning efforts in support of the 2016 Vision.
  •Developed several successful employee and team recognition programs, improving productivity and morale.
  •Often worked with team members to resolve conflicts that degrade personal and professional relationships.
  •Trained union workers on process improvement techniques and coached them to become self-directed work teams, while supporting the C-17 Globemaster III program.
  •Provided personal coaching for managers and executives, helping them to achieve their goals.
  •Facilitated teams through problem identification and resolution, process mapping, communication skills, improvement, values clarification, customer service, supplier management, and team performance management, while supporting the RS-68 rocket development program.

• Training Manager

  Special Devices, Inc

  (Privately Held; 1001-5000 employees; Aviation & Aerospace industry)

  December 1997 — August 1998 (9 months)

  •Managed training and development for 1,100 people at locations in California and Arizona, in a 24-hour, high-hazard, lean manufacturing environment with a very diverse work force, producing pyrotechnics and explosive ordinance.
  •Developed & deployed detailed job qualification standards based on detailed job task and job skill analysis.
  •Designed and delivered courses covering areas such as Statistical Process Control (SPC), World Class Manufacturing. (WCM), Kan Ban Theory and implementation, Injury and Illness Prevention and Hazard Communications (HAZCOM).
  •Arranged for the delivery of on-site training from several outside course vendors, within cost and schedule.
  •Successful in working with local school district to prove ESL classes for immigrant workers to improve their English language reading and writing skills.

• Lead Organizational Development Consultant

  bd Systems

  (Privately Held; 201-500 employees; Aviation & Aerospace industry)

  August 1996 — December 1997 (1 year 5 months)

  •Created a new consulting business unit with in the company, leveraging training and OD skills into services to be sold to existing customers, as well as in the development of new business relationships.
  •Facilitated strategic planning efforts for clients and facilitated improvement efforts throughout their organizations.
  •Utilized several gap analysis techniques to help clients identify problems and to begin tactical action planning.
  •Developed several high-quality marketing materials to communicate capabilities to current and potential customers.
  •Supervised, trained and mentored two other Organizational Development practitioners.
  •Earned the "President's Bonus Award" for superior customer service and new business development.

• HR Generalist, Trainer and Consultant

  United States Air Force

  (Government Agency; Military industry)

  May 1984 — April 1996 (12 years)

  Engaged in HR generalist activities, including managing annual appraisal system, awards and recognition, unit fitness program, On-The-Job training programs, benefits administration, employee relations and special events. Also responsible for records management, document security, safety and building management. In later years, became a consultant and trainer, instructing others on Total Quality Management, process improvement and leadership skills. Also offered team building, strategic planning and other consulting skills.
  
  Assignments Included:
  325th Tactical Training Wing, Tyndall AFB, FL ('84-'86")
  667th Aircraft Control and Warning Sq, Hofn NYI, Iceland (‘86-‘87)
  7020th Transportation Sq, RAF Fairford, United Kingdom (‘87-‘90)
  Space and Missile Systems Center, Los Angeles AFB, CA included:
  The Defense Support Program (DSP) SPO (‘90-‘91)
  Office of Continuous Improvement (‘91-‘93)
  Combined Launch System Program Office (SPO): Titan II, Titan IV, Atlas & Delta (‘93-‘96)

Kevin Panet MS HRM’s Education

• Chapman University

  Master of Science , Human Resources Management , 1994 — 1996

  Activities and Societies:

  Worked full time as a member of the United States Air Force, while going to school at night and studying on the weekends.

• Chapman University

  Bachelor of Science , Business Administration , 1992 — 1994

  Activities and Societies:

  Still working full time with the USAF while going to school at night

• Community College of the Air Force

  Associates of Aeronautical Science Degree , Information Systems Management , 1990 — 1993

  In additional to general education requirements being met, credit for this degree came from attendance of the following military courses:
  3A0X0 Career Development Courses
  NCO Prepatory Course
  NCO Leadership School
  NCO Academy

  Activities and Societies:

  The Community College of the Air Force accepts credit from private and public institutions, as well as credit earned through professional military education. This degree was based on my Air Force Specialy Code of 3A0X0.

• Santa Monica College

  AA , Liberal Arts , 1990 — 1992

  Activities and Societies:

  Focused on general education requirements in preparation for transfer to Chapman University. Still working full time with the Air Force during the day, going to school at night.

• William Howard Taft High School

  High School , General Education / Work Experience , 1979 — 1982

  Activities and Societies:

  Founded the first Scuba diving club. Active in marching band, pep band, orchestra, choir, vocal ensemble and Junior State.

Additional Information

Kevin Panet MS HRM’s Websites:

• My Company
• Professionals In HR Assoc.
• Biz Networking International

Kevin Panet MS HRM’s Interests:

Music (Rock n' Roll), movies (comedy, adventure, exploration), travel, camping, fishing, going to the beach, spending time with my sweetheart.

Kevin Panet MS HRM’s Groups:

Professionals In Human Resources Association (PIHRA)
American Society for Training and Development (ASTD-LA),
Business Networking International (BNI) - Ventura County

•    Linked:HR (#1 Human Resources Group)
•    TalentBar: HR and Recruiter Network
•    Society for Human Resource Management (SHRM)
•    Trainer: A Value Has A Value If and Only If Its Value is Valued
•    American Legion
•    E-Commerce Network
•    The Recruitment Network
•    PIHRA - Professionals In Human Resources Association
•    US Military Veterans Network
•    Customer Experience Management
•    Customer Analytics Group
•    CRM Focus Expert Group
•    HR & Talent Management Executive
•    USAF Veterans
•    TopLinked IT (Information Technology) Professionals
•    SoCal Human Resources Forum
•    ASTD Los Angeles
•    Leaders & Thinkers
•    California Veterans
•    US / Canada Career Forum
•    Ideas, Hints and Tips from Call Centre Helper
•    Sales and Marketing Professionals Promoting HighTech and Technology in Los Angeles and its Vicinity

Kevin Panet MS HRM’s Honors:

•Recognized by the California state Inspector General for outstanding Information Management program support.
•Received an RPM (Recognizing Performance Magnificence) Award for work on WMC’s Mortgage Training Course.
•Presented with WellPoint "Impact Award" for work on 2001 United Way campaign.
•Earned the Dept. of Defense Meritorious Service Medal, as well as three Air Force Commendation Medals
•Awarded the Humanitarian Service Medal for quick and sustained response to the 1994 Northridge earth quake
•Recognized by L.A. Mayor Richard Riordan, for volunteering to support the "L.A. Youth at Work" program
•Honored as the Titan System Program Office Noncommissioned Officer of the Year for 1994
•Winner of the Aerospace Education Foundation Eagle Grant Scholarship Award for 1992

Kevin Panet MS HRM’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch