Kevin Eldridge

Current

Help Desk at Franklin American Mortgage Company

Past

System Administrator at ACS Healthcare Solutions
Technical Support at HCA Physician Services
LAN Support at TEKsystems

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Education

Nashville State Community College

Recommended

4 people have recommended Kevin

Connections

98 connections

Industry

Information Technology and Services

Kevin Eldridge’s Summary

Kevin Eldridge’s Specialties:

Technical Support, Assisting users learn how to use computers, Using humor and a sense of calmness to put irate customers at ease and assist them with their issue, XHTML, CSS, Javascript, Drupal, Training end users

Kevin Eldridge’s Experience

Help Desk

Franklin American Mortgage Company

(Privately Held; Financial Services industry)

June 2009 — Present (6 months)
System Administrator

ACS Healthcare Solutions

(Public Company; Information Technology and Services industry)

January 2009 — April 2009 (4 months)

* Utilize Veritas Volume Manager to manage disk groups to increase network storage and reallocate space
* Analyze and determine disk/network performance utilizing super user UNIX commands
* Perform infrastructure support tasks in the takeover of the systems/services contract for a state of TN agency
* Add, Modify, and Delete Users based on requirements from Managers and System Level requirements
* Maintain 24/7 uptime on all Sun Servers
Technical Support

HCA Physician Services

(Privately Held; Hospital & Health Care industry)

September 2004 — December 2008 (4 years 4 months)

* Created numerous time-saving documents, patient mailing label generation, and process documents to assist end-users and I.S. Customer Support staff work more effectively
* Administer accounts, printers, and Practices using UNIX console for Misys (All Scripts) systems
* Resetting passwords and access on network, Misys, OnBase, HOST, and Kronos i-Series/TEM accounts
* Worked closely with Healthstream group to resolve issues and determine long term resolutions
LAN Support

TEKsystems

(Privately Held; 10,001 or more employees; Information Technology and Services industry)

2003 — 2004 (1 year )

Kevin Eldridge’s Education

Nashville State Community College

None , CIS, Web Design , 1999 — 2007

Additional Information

Kevin Eldridge’s Interests:

Technical Support, Web Design, Cooking, Assisting others, New technology products, Linux, Windows, Solaris, Blackberry, Palm PDA, Networking technology