
Director, Services at United Electronics Company, eXtra
Saudi Arabia

Director, Services at United Electronics Company, eXtra
Saudi Arabia
20+ years of leadership experience in the technology field, covering all areas of management, product management, sales and services. Demonstrated success in developing people: building effective teams; forging alliances, both internal and external leading key business initiatives to accomplish corporate objectives and being a catalyst for change.
Strong and highly transferable strategic planning, business development and creative marketing skills. An innovative problem solver who can blend creativity with past experience and consistently produce results.
Developed a reputation as a builder and a fixer. Have a strong technical background which has helped to automate many functions and improve productivity. Has lead 3 systems conversions for 3 acquisitions, the longest taking 8 weeks.
Alignment of people, processes and technology to a strategy. Acquisition and integration. Change management. Process improvement. Cost effectiveness.
(Consumer Electronics industry)
March 2009 — Present (9 months)
Responsible for after sales services to customers.
Tech support
"Geek squad" like team
Call centre
Customer services
Warranty
Vendor returns
Services marketing
Services product development
(Public Company; SNX; Computer Hardware industry)
2006 — November 2007 (1 year )
Managing Sales, Product Management and Marketing for the Consumer Electronics Division.
Full P&L Responsibility
(Public Company; 501-1000 employees; SNX; Information Technology and Services industry)
2001 — 2006 (5 years )
Responsible for Purchasing, Accounts Payable and Vendor Claims. Managed staff in Toronto and Beijing, China.
(Public Company; 1001-5000 employees; Information Technology and Services industry)
1999 — 2001 (2 years )
Managed sales proceses, reporting, pricing & margin management, bid desk, commissions & quotas, ecommerce, ERP support.
Managed staff in Toronto and Fremont California.
(Public Company; 201-500 employees; Information Technology and Services industry)
1996 — 1999 (3 years )
Managed sales proceses, reporting, pricing & margin management, bid desk, commissions & quotas, ecommerce, ERP support
(Public Company; 201-500 employees; Information Technology and Services industry)
1990 — 1996 (6 years )
Managed 150 inside sales and 8 managers.
(Public Company; 501-1000 employees; TECD; Information Technology and Services industry)
1984 — 1990 (6 years )
Responsible for marketing, product management and purchasing of all products.
BA , 1979 — 1982
Mountaineering, Backpacking, Weight training, running Building PCs for friends and family Creating web sites and blogs for friends
Canadian Ski Patrol, Podcamp Toronto, Linkedin