Ketema Harris

Ketema Harris

Director of Development at Blue Shield of California

Orlando, Florida Area
Information Technology and Services

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Ketema Harris's Overview

  • Senior Technical Architect at Kony, Inc.
  • PHP Programmer at EZYield
  • CIO at C4 Direct Solutions, LLC

500+ connections

Ketema Harris' Summary

With a rigorous eye for the simplest, smallest detail, with vision, logic, and skill to integrate complex systems, from trouble-shooting and diagnosis to designing and executing stable solutions, I am a technology leader with proven management skills. I’ve made Midnight Oil Consulting, Inc. into a valuable, reliable, strategic, and technically savvy collaborator for our clients.

Our expertise: Project Direction and Management; Database Design, Development, and Management; Web Programming; and VOIP Telephony. I have spent countless hours as a programmer, my first love, and I have worked for more than a decade to earn a simple reputation: work gets done on time, error free, efficiently and seamlessly and we collaborate with clients to increase capacity and staff competencies, so they can best generate and serve customers.

My experiences in the U.S. Navy and in the private sector have provided me with comprehensive technical expertise, the ability to lead and collaborate with team members, and the insights to determine and serve the needs of clients and end users. During my naval tenure, I completed the Naval Nuclear Power Training Program and I served on-board the nuclear aircraft carrier USS Enterprise.

From the executive suite to the individual computer terminal, for large and small firms, energy and communications companies, technically oriented businesses and major law firms, I’ve developed systems that streamline operations, increase sales, acquire and manage strategic data, and ensure that correct technologies are always in place for proper growth and future advancement.


Project Management and Programming: PHP, Perl, .Net
Database Administration: PostgreSQL, SQL Server, MySQL, Telephony Systems Integration

Ketema Harris' Experience

Director of Development - HIT

Blue Shield of California

Nonprofit; 1001-5000 employees; Insurance industry

November 2013Present (11 months) San Francisco Bay Area

Responsible for delivering solutions of high quality, availability & performance to meet Blue Shield of California's needs for innovative technologies that further our mission of providing affordable care to all Californians. Builds systems and technology which can be leveraged to both improve BSC's capabilities as well as be marketable more broadly to others in the health care industry (payors, providers, members). Defines, implements, and enforces effective development methodologies that partners and vendors are held accountable to.

Privately Held; Myself Only; Information Technology and Services industry

July 2009Present (5 years 3 months)

As a consultant I currently have contracts where I develop and support a CRM for a call center utilizing a least cost routing telephony platform, provide VOIP phone service to home and small business users. I also do custom web development for small businesses.

Senior Technical Architect

Kony, Inc.

Privately Held; 1001-5000 employees; Computer Software industry

September 2012November 2013 (1 year 3 months) Orlando, Florida Area

It is my responsibility to design and lead the team that implements APIs and all related services around bringing Kony's products to the cloud. I currently and in charge of a team of 22 developers. I help implement code in PHP, Python, Javascript, JAVA, HTML, CSS as well as design integrations with cloud providers such as Amazon.

PHP Programmer


Privately Held; 501-1000 employees; Computer Software industry

March 2010September 2010 (7 months) Winter Springs, FL

PHP Programmer working on Proprietary systems, Handled PostgreSQL DB Upgrade.


C4 Direct Solutions, LLC

March 2006June 2009 (3 years 4 months)

As CIO for C4 Direct Solutions, LLC I designed, implemented, and maintained ALL aspects of technology for the company. Some of my duties included:
Designing applications for the call center.
Choosing the platform for those applications.
Implementing above designs.
Vendor Management: Communicating and negotiating deals with any technical vendor C4 uses
Client technical relations: Any integration projects with our clients I was the point of contact.
Network Design and Maintenance: I designed and rebuilt the infrastructure of C4.
Personnel Management: I hired, evaluated, trained and built a team of 5 developers over three years.
Technical Skills exercised in this position: Database design with PostgreSQL and MySQL. Web Application development using PHP and Javascript. Telephony implementation using Asterisk. Networking using Cisco routers and switches, specifically the 7206 VXR and 2311 routers and WS-C3560G-24TS-S switches. Server administration: Exchange 2003, Linux servers, OS X Server.

Research Analyst

Earthlink, Inc

Public Company; 1001-5000 employees; ELNK; Information Technology and Services industry

May 2005March 2006 (11 months)

As a Sr. Threat Research Analyst I was responsible for finding computer threats on the internet, analyzing how they work, and writing fixes for them. Other duties include staying on top of the latest computer technologies in order to come up with better and more effective removal techniques, and anticipate possible vulnerabilities.

Computer Programmer

FDN Communications

Privately Held; 501-1000 employees; Telecommunications industry

October 2003March 2005 (1 year 6 months)

At FDN my main duty was maintenance of the company’s main business application. This involved:
Coldfusion Programming
PERL Programming
SQL Server Programming (T-SQL)
MySql Programming


Rissman, Weisberg, Barret, Hurt, Donahue & McLain P.A.

July 1999October 2003 (4 years 4 months)

Rissman, Weisberg, etc. is a lawfirm. The firm is where I began my IT carreer. My duties progressed from Help Desk /PC Tech in which I responded to user calls and followed up to ensure support satisfaction for three offices: Orlando, Tampa, and Vero. Other Duties included:
Setup user work stations.
Hardware repair when necessary
Create and maintain support documentation

As my knowledge level increased I became a general application Programmer and performed Website, Intranet, & Extranet design, programming & maintenance, Database design, creation, & administration as well as Network administration duties such as adding users to the network, writing scripts and so on.

Ketema Harris' Languages

  • php

  • python

  • javascript

Ketema Harris' Projects

  • FLUX -- Workflow Management System

    • September 2011 to Present

    An internal workflow management system for tracking progress of hiring, firing, and recruiting for a multi-million dollar medical recruiting firm on the Space Coast built using Lithium PHP and PostgreSQL. As a by-product, we took a couple unseasoned developers and helped them grow into an efficient, pair-programming, test-driven agile development team.

  • Asterisk Custom SIP Module

    • August 2010 to February 2011

    Customized the SIP module in Asterisk to work with Cisco 79xx and 89xx series VoIP phones to provide a full, feature-rich environment capable of managing a call center servicing a nationwide work comp insurance provider with 70+ users.

    Just a few of the features implemented include: Busy Lamp Field/Function (BLF), Video Call Conferencing, Enhanced Caller-ID, Company Directory, Paging, SIP over TCP (versus UDP only) and many other great features.

    We also integrated a third party head's up display (HUD) software that allowed the reception staff the capability to easily perform a myriad of functions such as drag and drop call transfers to users, voice mail or cell phones as well as the ability to transfer calls to parking lots, hunt groups or conference bridges among many other things.

    Using this proprietary SIP module and the HUD, TMS personnel were provided with any extremely cost-effective, enterprise level telephony solution to manage both our call center and corporate HQ operations efficiently and professionally.

Ketema Harris' Skills & Expertise

  1. PHP
  2. PostgreSQL
  3. Git
  4. MySQL
  5. Perl
  6. .NET
  7. Database Administration
  8. Databases
  9. ColdFusion
  10. JavaScript
  11. Database Design
  12. Microsoft SQL Server
  13. Linux
  14. SQL
  15. Web Development
  16. XML
  17. Web Services
  18. OOP
  19. Network Administration
  20. System Administration
  21. Apache
  22. Networking
  23. Integration
  24. Programming
  25. HTML 5
  26. Web Applications
  27. Software Development
  28. Scrum
  29. AJAX
  30. HTML
  31. CSS
  32. Enterprise Software
  33. jQuery
  34. T-SQL
  35. IIS
  36. Troubleshooting
  37. SOAP
  38. Ruby on Rails
  39. Java
  40. REST
  41. Python
  42. Cloud Computing

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