Enterprise Technology Services Manager
Charlotte, North Carolina Area
Enterprise Technology Services Manager
Charlotte, North Carolina Area
Information Technology Manager with experience in vendor management, project management, and technology innovation within small-, mid-sized, startup, and Fortune 500-sized companies. Strong abilities in managing large projects and see them to a successful completion and have a variety of experience in both business processes and technical knowledge in the web and collaboration industry.
SharePoint, Web Content Management, Technical Project Management, Vendor Management
(Privately Held; 5001-10,000 employees; Machinery industry)
December 2007 — Present (1 year 1 month)
Currently, my responsibilities are centered around DII's Information Technology relationships and the execution of agreements/contracts, understanding vendor footprint within their industry, and managing the implementation of collaboration and web strategies for the enterprise. Primarily manage the software relationships within IT and learn roadmaps of the appropriate products for future use within our business units.
(Public Company; 10,001 or more employees; IR; Machinery industry)
August 2004 — December 2007 (3 years 5 months)
Manage new Internet and Intranet projects which add new functionality, return value to business units, and streamline processes to make departments and business units more efficient. Implemented enterprise search under budget and is projected to save the corporation $53,000 annually. Create Internet/Intranet sites based on user requirements and deliver within given time constraints. Was part of a cross-functional team to identify cost savings related to server management and customer service issues. Presented ideas which would enhance customer service/problem resolution for the entire operation.
(Privately Held; 11-50 employees; Computer Software industry)
October 2003 — August 2004 (11 months)
Create business processes which will allow MII employees to directly collect information via intranet web applications in a dynamic, release-driven environment. Analyze user requirement documentation and create the web user interfaces and middle-tier component to access complex relational databases by the most efficient means possible. Maintain and create data transformation packages which populate databases’ tables for MII’s brand of database products and services. Create test plans to ensure the highest quality data is published to various web and desktop applications. Recommend design and application architectures for future MII application models.
(Government Agency; 5001-10,000 employees; Government Administration industry)
April 2001 — October 2003 (2 years 7 months)
Maintain Administrative Services internet and intranet sites to include the creation of Sunspot’s design. Developed ASP-based Helpdesk Application which allows ASDC technicians to log customer support requests, assign requests to appropriate technicians, and notify users when requests are properly completed. Created a searchable State Employee telephone and email directory for the Intranet. Recommend procedures that would enhance Internet development either by creating designs or implementing ASP-based processes. Created and implemented design for Gold intranet site. Interface with Department Web Administrators to help produce web content within the guidelines set forth by the Commissioner and my superiors. Research and recommend new technology and/or tools that would be useful to end-users, development staff, and management.
(Public Company; 201-500 employees; AXIS; Computer Networking industry)
2000 — 2001 (1 year)
BS, Management, 1993 — 1998
Business Management 1988 — 1990
Business Management 1987 — 1988
Golf
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