Technical Support Engineer at Orange
Falkirk, United Kingdom
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- Technical Support Engineer at Orange
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Kenny Halley’s Summary
Technical Support Engineer, providing 2nd/3rd line support and consultancy services to Orange UK operations. Primary areas of responsibility, 2 and 3G protocol analysis and troubleshooting, and GPRS systems.
In the last 6 months have been very heavily involved in assisting design in the operational deployment of Tellabs MSSR based MPLS transmission backbone for 3G, and the subsequent data creation, and deployment to the nodes, RNC's SGSN's and MGW's. This has also seen me become key contact for network faults on this equipment.
Primary point of contact on technical matters involving GPRS, Wideband Transmission, test equipment, Alcatel RAN, Changes and engineering releases.
Primary point of contact for International and National Roaming issues within the SNS group.
Provide national call out support for BSS/RAN and Core activities and problems.
ITIL Service management Qualified. Member of the IET and Chartered Member of the BCS.
Kenny Halley’s Specialties:
GPRS troubleshooting
2G and 3G signalling analysis
DX200 Platforms
IPA2800 Platforms
Alcatel RNC mk1 and Evolution
Training and Coaching Technical subject matter
Webdesign and development (php)
Additional Information
Kenny Halley’s Websites:
Kenny Halley’s Groups:
Chartered IT Professional of the British Computer Society, MIET. MBCS, UKWDA, Nokia Expert Club, ITIL,
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