Kenneth Baucum

Current

Helpdesk Technician at SageNet LLC

Past

Graphics Designer / I.T. Specialist at Eastland Baptist Church
Lead Technology Consultant at Accelerated Computer Solutions
Customer Service Representative at AT&T Mobility

Student at University of Tulsa
Technical Engineer at University of Tulsa

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Education

University of Tulsa

Recommended

2 people have recommended Kenneth

Connections

28 connections

Industry

Computer & Network Security

Kenneth Baucum’s Summary

May 2008 - March 2009
Customer Service Representative, AT&T Mobility

* Worked in Tier II Technical Support supporting wireless customers across the United States. Experienced in dealing with Blackberry email integration, resolving connection issues, product support and device troubleshooting.

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March 2004
Graphics Designer / I.T. Specialist, Eastland Baptist Church

* Designed & produced various brochures & multimedia presentations to support the organizations events & vision.

* Designed, set-up & operated sound reinforcement & video systems for events & church services.

* Assist with maintenance of corporate network

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May 2001
Business Owner and Operator, Accelerated Computer Solutions

* I have worked with several corporate and many home office clients to produce professional, easy to use websites that speak to their target audiences. I am experiences with PHP, MySQL and love to teach my clients how things work and how these tools will work for them.

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August 2004 - May 2007
Technical Engineer, University of Tulsa

* Worked with the Technical Operations Manager in the Allen Chapman Activity Center at the university to design, set-up & operate sound reinforcement, computer projection & lighting systems for events & organizations that rented space in the building.

* Maintained a small fleet of three audio/video carts that had equipment capable of computer projection & sound playback. Designed & implemented a set of software packages from third party vendors & a few scripts authored by myself that kept the computers secure & up-to-date.

My goal is to gain a position as a technical consultant or specialist, which would make use of my proven abilities in working with customers, finding their needs and designing solutions to meet their needs.

Kenneth Baucum’s Specialties:

Web Development: HTML, CSS, XHTML, PHP, MySQL; Operating Systems: Ubuntu Desktop, Ubuntu LAMP web server (Linux, Apache, MySQL, PHP), Windows 95/98/2000/ME/XP/Vista; Software: Adobe PhotoShop, InDesign, Illustrator, Acrobat, OpenOffice.org, Microsoft Office; Hardware: Basic PC upgrades/repairs, network cabling, connectivity troubleshooting, data recovery, secure file deletion, & custom computer builder; Programming Skills: HTML, CSS, PHP, MySQL, AutoIT, some Java, some COBOL, & some Javascript

Kenneth Baucum’s Experience

Helpdesk Technician

SageNet LLC

(Privately Held; Information Technology and Services industry)

February 2009 — Present (10 months)
Graphics Designer / I.T. Specialist

Eastland Baptist Church

(Religious Institutions industry)

March 2004 — September 2009 (5 years 7 months)

* Designed & produced various brochures & multimedia presentations to support the organizations events & vision.

* Designed, set-up & operated sound reinforcement & video systems for events & church services.

* Assist with maintenance of corporate network
Lead Technology Consultant

Accelerated Computer Solutions

(Computer & Network Security industry)

January 2001 — September 2009 (8 years 9 months)
Customer Service Representative

AT&T Mobility

(Public Company; T; Telecommunications industry)

May 2008 — March 2009 (11 months)

* Worked in Customer Care assisting wireless customers in the New England states with their wireless devices and accounts

* Spent time in a temporary position on the Customer Retention Team, delivering appropriate solutions to customer who were considering leaving AT&T

* Worked in Tier II Technical Support supporting wireless customers across the United States. Experienced in dealing with Blackberry email integration, resolving connection issues, product support and device troubleshooting.
Student

University of Tulsa

(Educational Institution; 501-1000 employees; Higher Education industry)

2004 — 2008 (4 years )
Technical Engineer

University of Tulsa

(Educational Institution; Higher Education industry)

August 2004 — May 2007 (2 years 10 months)

* Worked with the Technical Operations Manager in the Allen Chapman Activity Center at the university to design, set-up & operate sound reinforcement, computer projection & lighting systems for events & organizations that rented space in the building.

* Maintained a small fleet of three audio/video carts that had equipment capable of computer projection & sound playback. Designed & implemented a set of software packages from third party vendors & a few scripts authored by myself that kept the computers secure & up-to-date.